08/31/2026 updated
100 % available
Senior Technical Writer / API Documentation Specialist
North York, Canada
Only remote
Master of Computer Management (M.C.M), Pune University, 2006About me
With over 16 years of experience, I create developer and customer-centric documentation. Using Agile methodologies, Jira, Git, and Visual Studio Code, I deliver clear, accurate, and consistent documentation for audiences such as Developers, Product Owners, and external clients.
Adobe FrameMakerAdobe RoboHelpApplication Programming Interfaces (APIs)EditingAtlassian ConfluenceAtlassian JiraContent ManagementHP Application Lifecycle ManagementMicrosoft VisioOffice SuiteSwaggerSnagitPostmanAdobeRestful Api
API Documentation
Extensive experience creating, reviewing, editing, and publishing API documentation including FHIR API, REST APIs, and Swagger-based API references for banking, healthcare, and SaaS platforms, resulting in measurable increases in user engagement and accuracy.
Technical Writing Tools (MadCap Flare, Adobe FrameMaker, Confluence)
Proficient use of industry-leading documentation tools such as MadCap Flare, Adobe FrameMaker, and Confluence to author user manuals, online help files, release notes, SOPs, FAQs, and knowledge base articles across multiple domains.
DevOps and Cloud Documentation
Authoring of DevOps-oriented technical documentation including CI/CD process flows, deployment instructions on Azure Kubernetes Service (AKS), and cloud-based solution documentation for Azure and Kubernetes environments.
Agile Project Management
Application of Agile methodologies in documentation workflows, including task management in Jira, sprint-based content delivery, and collaboration with cross-functional teams in agile and DevOps environments.
Content Management and Version Control
Management of document versioning, co-authoring, and approval processes using SharePoint, GIT, and Jira, ensuring consistent and accurate documentation across product lifecycles.
Markdown and ReadMe.IO
Creation and publication of release notes, API documentation, and knowledge base content using Markdown as a scripting language within ReadMe.IO platforms.
Microsoft Copilot and AI-Assisted Writing
Creation of prompt scripts using Microsoft Copilot to enhance information accuracy by 50%, leveraging AI tools to improve documentation quality and efficiency.
DITA and XML Documentation
Knowledge and application of Darwin Information Text Architecture (DITA) and XML for structured technical documentation development.
Process Flow Design (Visio)
Design of process flow diagrams using Visio for complex workflows such as Subscription Video On Demand (SVOD) and Advertising Video On Demand (AVOD) systems.
Quality Assurance and Testing
Creation of SOPs, QAPs, IQ, and OQ documents, as well as functional testing and defect data analysis using JIRA to identify trends and improve document quality.
Extensive experience creating, reviewing, editing, and publishing API documentation including FHIR API, REST APIs, and Swagger-based API references for banking, healthcare, and SaaS platforms, resulting in measurable increases in user engagement and accuracy.
Technical Writing Tools (MadCap Flare, Adobe FrameMaker, Confluence)
Proficient use of industry-leading documentation tools such as MadCap Flare, Adobe FrameMaker, and Confluence to author user manuals, online help files, release notes, SOPs, FAQs, and knowledge base articles across multiple domains.
DevOps and Cloud Documentation
Authoring of DevOps-oriented technical documentation including CI/CD process flows, deployment instructions on Azure Kubernetes Service (AKS), and cloud-based solution documentation for Azure and Kubernetes environments.
Agile Project Management
Application of Agile methodologies in documentation workflows, including task management in Jira, sprint-based content delivery, and collaboration with cross-functional teams in agile and DevOps environments.
Content Management and Version Control
Management of document versioning, co-authoring, and approval processes using SharePoint, GIT, and Jira, ensuring consistent and accurate documentation across product lifecycles.
Markdown and ReadMe.IO
Creation and publication of release notes, API documentation, and knowledge base content using Markdown as a scripting language within ReadMe.IO platforms.
Microsoft Copilot and AI-Assisted Writing
Creation of prompt scripts using Microsoft Copilot to enhance information accuracy by 50%, leveraging AI tools to improve documentation quality and efficiency.
DITA and XML Documentation
Knowledge and application of Darwin Information Text Architecture (DITA) and XML for structured technical documentation development.
Process Flow Design (Visio)
Design of process flow diagrams using Visio for complex workflows such as Subscription Video On Demand (SVOD) and Advertising Video On Demand (AVOD) systems.
Quality Assurance and Testing
Creation of SOPs, QAPs, IQ, and OQ documents, as well as functional testing and defect data analysis using JIRA to identify trends and improve document quality.
Experience
Professional experience10+ years
Freelancer since2021
Languages
EnglishNative speaker
Project history
Documenting API references using Swagger for Access Holdings banking portal. Creating and updating Confluence pages for banking products. Maintaining user manuals using Adobe FrameMaker. Authoring DevOps-oriented technical documentation including CI/CD process flows and deployment instructions on Azure Kubernetes Service (AKS). Managing document versioning using SharePoint.
Created, reviewed, edited, and published FHIR API documentation in ReadMe.IO increasing user engagement by 30%. Crafted an online instructional toolkit using MadCap Flare. Authored Online Help files in HTML and PDF user guides. Created FAQs, Knowledge Base articles, and Release Notes using Markdown. Created prompt scripts using Microsoft Copilot, enhancing information accuracy by 50%. Executed content management tasks in Jira and utilized GIT for document review and versioning.
Generated content for new features in Katalon Studio, driving a 25% increase in customer engagement. Authored, reviewed, edited, and updated existing user manuals using VS Code and Markdown, boosting user satisfaction by 60%. Revamped the document review process by integrating Markdown linter with a Review Checklist in GIT. Initiated documentation tasks in Jira and collaborated with SMEs during documentation creation.