12/15/2025 updated

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Senior UX Researcher and Analyst with 15+ Years Experience

Eastsound, USA
Worldwide
B.S. Mathematics/Systems Science, University of California, Los Angeles (UCLA)
Eastsound, USA
Worldwide
B.S. Mathematics/Systems Science, University of California, Los Angeles (UCLA)

Profile attachments

StephenJohnson_resume_UXR_251211.pdf

About me

I am a highly experienced mixed methods researcher, having spent nearly twenty years providing strategic guidance to Fortune 100 clients on their most ambitious new products and services. With baseline expertise as an innovative designer and engineer, I bring a balanced perspective to my research.

InnovationA/B TestingUser Experience (UX)ResearchAgile MethodologyData AnalysisBusiness PlanningBusiness RequirementsCustomer ExperienceData CollectionDigital ContentE-CommerceExperimentationUser Interface DesignInformation ArchitectureMarketing StrategiesInteractive MediaIterative DesignResearch MethodologiesMultimethodologyProduct MarketingPrototypingStatisticsStorytellingUsability TestingUser StoriesWebsite WireframeNarrative DesignUser ResearchDigital Products
UX Research and Analysis
Extensive experience in conducting qualitative and quantitative user experience studies, including customer journey mapping, usability testing, and accessibility verification across multiple industries

Data Analysis and Research Methodologies
Advanced skills in mixed methods research, statistical analysis, and data collection techniques for extracting actionable insights from user behavior and product performance

UI Design and Prototyping
Creative innovation in user interface design for interactive media applications, including wireframing, prototyping, and design recommendation development

Information Architecture
Expertise in structuring and organizing digital content and user interfaces for optimal user experience

Business Requirements Analysis
Capability to translate user needs into technical requirements and business objectives

A/B Testing and User Testing
Proficiency in designing and executing controlled experiments to validate design decisions

Storytelling and Narrative Design
Skills in crafting compelling user stories and presenting research findings to stakeholders

E-commerce and Product Marketing
Understanding of commercial applications and marketing strategies for digital products

Agile Methodologies
Experience working within agile development frameworks and iterative design processes


Project history

Senior CX Analyst

APPLAUSE, IT Services and IT Consulting
Responsible for planning, conducting, analyzing, and presenting in-depth studies across multiple industries and formulating product recommendations to ensure alignment with user needs and business objectives. Conducted over fifty end-to-end research studies and established business relationships with insightful exploratory pilot studies for at least six major clients.

Senior Researcher & Analyst

CENTENE CORPORATION, Hospitals and Health Care
Responsible for conducting extensive user experience studies to improve enterprise sites/apps and meet corporate KPIs. Designed and executed 43 enterprise research studies and developed fully accessible UX research projects using a wide range of study types.

Senior Analyst

GENERAL COMMUNICATION, INC (GCI), Telecommunications
Researched and implemented internal user testing on mobile video streaming product launch, including feature definitions, UAT parameters, results reporting and functional recommendations. Developed customer journeys and user stories for multi-faceted software products.

Founding CX Researcher & Designer

SPECTRUM, Telecommunications & Media Advertising
Created qualitative research group to perform research on video-based products and inform multi-platform digital design efforts. Designed qualitative and quantitative tests, moderated interviews, analyzed results, and presented findings for a wide variety of commercial products.

Portfolio


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