12/15/2024 updated
100 % available
Experienced Network Specialist with Expertise in Technical Support and IT Infrastructure
Espoo, Finland
Espoo +50 km
Industrial Engineering, Buein Zahra Technical UniversityAdobe IllustratorAdobe AuditionAdobe PhotoshopAdobe Premiere ProAmazon Web ServicesApple Mac SystemsTechnical SupportCustomer Relationship ManagementCisco RoutersLogosComputer MaintenanceComputer NetworksContent CreationData EntryData Management
Network & IT
Expertise in active and passive network components, Network+ knowledge, ticketing systems, and network configuration. Proficiency in LAN/WAN networks, IPv4/IPv6, Mikrotik and CISCO routers, DSL, PTP, TD-LTE, and FTTH.
Software Tools
Proficient in Windows, MAC OS, Mikrotik OS, ICDL, Microsoft 365, Microsoft teams, Skype, Terminal, Putty, Wireshark, Packet tracer, Cisco CLI, Winbox, Anydesk, CRM, and Wordpress.
Technical Support
Experienced in customer support, chat support, ticketing systems, handling complaints, and SLA ticketing. Proven ability to solve technical issues with high accuracy and efficiency.
Hardware Management
Skilled in computer maintenance and installation services, setting up and modifying routers, cabling, and socketing.
Data Management
Proficient in data classification, data entry, maintenance of client systems, monitoring, and troubleshooting.
Multimedia Skills
Capable of content creation, logo design, photo detailing, motion design, photo montage using Adobe Photoshop, Adobe Audition, Adobe Premier, Adobe Illustrator, Canva, and Microsoft Project (MSP).
Cloud Services
Knowledge of AWS Cloud Services and currently pursuing further education in this area.
Expertise in active and passive network components, Network+ knowledge, ticketing systems, and network configuration. Proficiency in LAN/WAN networks, IPv4/IPv6, Mikrotik and CISCO routers, DSL, PTP, TD-LTE, and FTTH.
Software Tools
Proficient in Windows, MAC OS, Mikrotik OS, ICDL, Microsoft 365, Microsoft teams, Skype, Terminal, Putty, Wireshark, Packet tracer, Cisco CLI, Winbox, Anydesk, CRM, and Wordpress.
Technical Support
Experienced in customer support, chat support, ticketing systems, handling complaints, and SLA ticketing. Proven ability to solve technical issues with high accuracy and efficiency.
Hardware Management
Skilled in computer maintenance and installation services, setting up and modifying routers, cabling, and socketing.
Data Management
Proficient in data classification, data entry, maintenance of client systems, monitoring, and troubleshooting.
Multimedia Skills
Capable of content creation, logo design, photo detailing, motion design, photo montage using Adobe Photoshop, Adobe Audition, Adobe Premier, Adobe Illustrator, Canva, and Microsoft Project (MSP).
Cloud Services
Knowledge of AWS Cloud Services and currently pursuing further education in this area.
Experience
Professional experience0 - 5 years
Freelancer since2021
Languages
FinnishBasic knowledgeEnglishFluentPersianNative speaker
Project history
Managed CRM, chat support, and ticketing systems. Handled deep network issues, solved technical problems with high accuracy, and configured networks. Mentored new staff and executed on-site installations.
Handled interior design, B2B and retail sales, accounting, IT support, and network design. Implemented first network setup, troubleshot computers and networks, and designed logos and banners.