Service delivery professional with 27 years in the IT industry with global service delivery teams

27 years of experience in the IT industry, mainly with global service delivery teams. Throughout my working history, I covered technical and managerial roles, moving from a 1st level operator position to high level Service Management roles such as : -Technical team leader -Client support Manager -Service delivery Manager (regional – client facing) -Team manager (30+ people) -Country Service Management lead -Service Availability Manager (international – client facing) - European IT Manager - Solutions delivery lead I have great problem determination skills, dedicated to creating solutions that enhance performance and efficiency of the Customer environment, while nurturing team skill and interlock growth, I have strong focus on teamwork and I always strive for high customer satisfaction and a more efficient and productive way of working through continual service improvement.