09/08/2026 updated
100 % available
Service System Designer & UX Researcher (PhD)
MILANO, Italy
Only remote
PhD in Product Service System Design, Politecnico di MilanoService Design & Systems Thinking
Expertise in service design and systems thinking, applied in complex institutional contexts such as healthcare and public services, including the development of systemic service design frameworks addressing power dynamics and resource distribution.
UX & Qualitative Research
Proficiency in UX and qualitative research methods including interviews, workshops, journey mapping, and mixed-methods research with insight synthesis, applied across marketing, healthcare, and education sectors.
Stakeholder Facilitation & Co-Creation
Strong capability in facilitating stakeholder workshops and co-creation sessions, enabling collaborative design processes in healthcare, public service, and innovation contexts.
Design & Prototyping Tools
Hands-on experience with Figma, Adobe Illustrator, and Adobe InDesign for design and prototyping tasks.
User Research & Usability Testing
Practical use of tools such as Maze, User Interviews, Optimal Workshop, Lookback, and Remote Usability Testing Tools to conduct and analyze usability studies.
Research & Data Analysis
Application of NVivo, SPSS, Excel, and Google Workspace for qualitative and quantitative research analysis.
Collaboration & Documentation
Use of Miro, Notion, and Microsoft Office for team collaboration, project documentation, and knowledge management.
Healthcare & Public Service Contexts
Specialized knowledge in designing for healthcare and public service environments, with a focus on accessibility, ethics, and inclusion.
Creative Drama & Art-Therapy Design
Creation of creative drama workshops integrating empathy and storytelling in design education, developed at Gazi University.
Expertise in service design and systems thinking, applied in complex institutional contexts such as healthcare and public services, including the development of systemic service design frameworks addressing power dynamics and resource distribution.
UX & Qualitative Research
Proficiency in UX and qualitative research methods including interviews, workshops, journey mapping, and mixed-methods research with insight synthesis, applied across marketing, healthcare, and education sectors.
Stakeholder Facilitation & Co-Creation
Strong capability in facilitating stakeholder workshops and co-creation sessions, enabling collaborative design processes in healthcare, public service, and innovation contexts.
Design & Prototyping Tools
Hands-on experience with Figma, Adobe Illustrator, and Adobe InDesign for design and prototyping tasks.
User Research & Usability Testing
Practical use of tools such as Maze, User Interviews, Optimal Workshop, Lookback, and Remote Usability Testing Tools to conduct and analyze usability studies.
Research & Data Analysis
Application of NVivo, SPSS, Excel, and Google Workspace for qualitative and quantitative research analysis.
Collaboration & Documentation
Use of Miro, Notion, and Microsoft Office for team collaboration, project documentation, and knowledge management.
Healthcare & Public Service Contexts
Specialized knowledge in designing for healthcare and public service environments, with a focus on accessibility, ethics, and inclusion.
Creative Drama & Art-Therapy Design
Creation of creative drama workshops integrating empathy and storytelling in design education, developed at Gazi University.
Languages
EnglishFluentItalianGoodTurkishNative speaker
Project history
Freelance service design and UX research engagements across multiple international clients: UX Researcher in Marketing at Interactius (Barcelona), UX Researcher for Medical System at Online Dimensions (Dubai), Design Strategist at Momoha (Switzerland), UX Researcher in Marketing at Board of Innovation (Netherlands), UX Researcher in Healthcare at Lushomo (UK), Art Director in Education at Schoolio (USA), and Design Strategist in Healthcare at MADE Design & Innovation (Belgium).
Taught EUT 455 User Experience-Oriented Design and EUT 201 & 202 Industrial Product Design Studio at Atilim University in Ankara, Turkiye.
Conducted PhD research developing a systemic service design framework addressing power dynamics and resource distribution in healthcare contexts.