12/29/2025 updated
100 % available
ServiceNow Business Analyst with ITSM Expertise
Tiruchirapalli, India M.Com & Post Graduate Diploma in Computer Application
JavaScriptControles de AccesoAgile MethodologyAutomationBusiness AnalysisBusiness ProcessesChange ManagementConfiguration Management DatabasesConfiguration ManagementGap AnalysisIncident ManagementIterative and Incremental DevelopmentMicrosoft VisioNotification SystemsScrum Methodology
ServiceNow Platform Administration
Comprehensive expertise in ServiceNow modules including ITSM, CMDB, Service Catalog, Incident, Problem, and Change Management with platform configuration and customization capabilities
Business Analysis and Process Management
Advanced skills in requirement gathering, gap analysis, workflow design, stakeholder management, and implementing ITSM solutions for business process optimization
IT Service Management and Automation
Proficient in incident management, problem management, change management, service catalog creation, and IT automation orchestration with reporting and analytics
Data Management and Integration
Experience in data certification, transform maps, configuration management, and importing data from different formats and sources
Access Control and Security
Expertise in creating and maintaining Access Control Rules, ACLs, roles, user management, and system security implementation
Workflow and Automation Design
Skills in designing workflows, creating approval processes, execution plans, scheduled jobs, and notification systems
Agile Development Methodology
Experience with Scrum Agile methodology, participating in grooming, estimation, daily scrum sessions for iterative development
Technical Tools and Technologies
Proficiency in ServiceNow, Java Script basics, Microsoft Office, Visio, and various platform interfaces and integrations
Comprehensive expertise in ServiceNow modules including ITSM, CMDB, Service Catalog, Incident, Problem, and Change Management with platform configuration and customization capabilities
Business Analysis and Process Management
Advanced skills in requirement gathering, gap analysis, workflow design, stakeholder management, and implementing ITSM solutions for business process optimization
IT Service Management and Automation
Proficient in incident management, problem management, change management, service catalog creation, and IT automation orchestration with reporting and analytics
Data Management and Integration
Experience in data certification, transform maps, configuration management, and importing data from different formats and sources
Access Control and Security
Expertise in creating and maintaining Access Control Rules, ACLs, roles, user management, and system security implementation
Workflow and Automation Design
Skills in designing workflows, creating approval processes, execution plans, scheduled jobs, and notification systems
Agile Development Methodology
Experience with Scrum Agile methodology, participating in grooming, estimation, daily scrum sessions for iterative development
Technical Tools and Technologies
Proficiency in ServiceNow, Java Script basics, Microsoft Office, Visio, and various platform interfaces and integrations
Languages
EnglishBasic knowledge
Project history
Service Mapping, Data certification, Working on ServiceNow tickets, administering capabilities to configure the ServiceNow platform, gathering requirements from service owners, platform upgrades and code migration, configuring user interface elements and managing data within tables and CMDB
Managing and administering ServiceNow users and groups, assisting ITSM Team in developing and testing items within Service Catalogue, configuring application security, implementing IT automation orchestration, creating alerts and notifications, troubleshooting system incidents, and producing reports and dashboards