09/17/2026 updated
SC
Premium member
100 % availableServiceNow Consultant | ITSM, CMDB & CSDM
Remote, Netherlands
Germany +4
Bachelor of Science (B.Sc.) Information Technologyinfo: Germany, Austria, Switzerland, Belgium, Netherlands
Agile MethodologyBusiness Process ManagementChange ManagementConfiguration Management DatabasesConfiguration ManagementInformation Technology Infrastructure Libraries (ITIL)Incident ManagementIT Service ManagementScrum MethodologyRequirements EngineeringService DeliveryServicenow
Certified ServiceNow Consultant with a strong background in IT Service Management, Service Delivery and Process Optimization.
Experienced in supporting enterprise organizations across Manufacturing, Insurance, Life Sciences and Public Sector environments.
Core expertise includes ServiceNow ITSM, CMDB, CSDM, Change Management, Service Delivery, Service Governance and Stakeholder Management.
Experienced in requirements gathering, process analysis, service improvement initiatives and ServiceNow platform adoption.
Certifications include ServiceNow CSA, ITIL Foundation and Scrum. Available immediately for remote and hybrid assignments.
Experience
Professional experience5 - 10 years
Freelancer since2024
Languages
GermanFluentEnglishFluentDutchNative speaker
Project history
Supporting CMDB and CSDM transformation initiatives within a multinational financial services environment.
Responsibilities:
- Supporting CMDB governance
- Implementing CSDM standards
- Improving configuration data quality
- Supporting service ownership initiatives
- Conducting stakeholder workshops
- Process documentation and optimization
- Governance reporting
- ServiceNow platform adoption
Environment:
ServiceNow, CMDB, CSDM, ITSM
Supporting ServiceNow ITSM implementation and optimization initiatives.
Responsibilities:
- Incident Management optimization
- Change Management improvements
- Service Catalog enhancements
- Requirements gathering
- User acceptance testing
- Stakeholder management
- Agile project support
- Process documentation
Environment:
ServiceNow ITSM, Scrum, Agile
Supporting enterprise-wide ITSM transformation initiatives within a global healthcare organization.
Responsibilities:
- ITIL process optimization
- KPI reporting
- Service governance support
- Service reviews
- Continuous improvement initiatives
- Escalation management
- Stakeholder communication
- Process harmonization
Environment:
ITSM, ITIL, Service Operations