11/11/2026 updated
100 % available
ServiceNow CSDM/CMDB/ITOM Senior Consultant
Ostravice, Czech Republic
Worldwide
Bachelor's degree, Sports Management - University of Ostrava (2015-2018)Configuration Management DatabasesConfiguration ManagementServiceNow IT Operations ManagementServicenow
CMDB Architecture & Implementation
Expertise in CMDB architecture, stabilizing and improving existing CMDBs with Completeness, Correctness, and Compliance Health above 99%. Strong background in Discovery Architecture and Implementation, including L3 Discovery Support with 135+ MID Servers in one project.
CSDM Architecture & Implementation
Full CSDM implementation covering 500+ business applications with Capabilities, Processes, Offerings, and vast core systems mapping with 4000+ Service Instances. Current focus on implementing CSDM and optimizing CMDB for companies in the Insurance sector.
ServiceNow Development & Consulting
8 years of experience in ServiceNow programming and consulting, including development of custom applications, REST integrations (Microsoft Teams, Azure AD, 3rd party), Flow Designer, Integration Hub, JavaScript scripting, and ServiceNow mobile applications.
ITOM & Service Mapping
Hands-on experience with IT Operations Management (ITOM), Horizontal Discovery, ACC Agent customizations (Patterns and checks), and Service Mapping within ServiceNow environments.
ServiceNow Orchestration & Automation
Design and implementation of orchestration and automation processes, including catalog item creation, workflow development, and integrations with Ansible and Salt Stack.
Network Administration & Engineering
Extensive background in complex network administration including LAN/WAN, WAN, WLAN based on Cisco products (CCNP ROUTE knowledge), Tier 2 troubleshooting, and network management for NATO environments.
Military RADIO & SATCOM
14 years of experience in Military RADIO and SATCOM field, including maintenance and operation of Deployable Satellite Ground Terminals, UHF and HF Radio-communications (HARRIS platform), and LINC-E system with VSAT/TLK.
Windows Server Administration & Scripting
Design and development of scripts for Windows Server management automation, scripting in PowerShell and BSA NSH scripting language, and Windows Server administration.
ITIL & Incident Management
Rich experience with Incident and Problem management in ITIL-based environments, NATO ITSM Console, BMC SDE level 2 support, and incident escalation processes.
Experience
Professional experience5 - 10 years
Freelancer since2023
Languages
GermanBasic knowledgeEnglishFluentPolishBasic knowledge
Project history
Discovery Architecture and Implementation; L3 Discovery Support (135+ MID Servers in one project). Horizontal Discovery, ACC Agent (Patterns and checks customizations). CMDB Architect - stabilizing and improving already existing CMDB (Completeness, Correctness, Compliance Health > 99%). CSDM Architect - full implementation: 500+ business applications with Capabilities, Processes, Offerings, and vast core systems mapping (4000+ Service Instances). Service Mapping.
Developing and customizing ServiceNow applications to meet the specific needs of a big European pharmacy chain. Mid-level ServiceNow developer with extensive experience in REST integrations (Microsoft Teams, Azure AD, 3rd party integrations). Proficient in developing ServiceNow mobile applications for end users and resolvers (Now Mobile, Mobile Agent). Skilled in implementing customizations, configurations, and workflows to enhance ServiceNow functionality.
Orchestration design and implementations. Automation design and implementations. Process work instruction. Orchestration and automation process definition. Integrations with Ansible and Salt Stack.