10/16/2026 updated
PI
100 % available
ServiceNow Developer and Architect
Bydgoszcz, Poland
Only remote
Master's degree, Political Science and Journalism - Uniwersytet Kazimierza WielkiegoAbout me
ITIL Expert, ServiceNow enthusiast. I am interested in modern approaches to SM, including AI, ML, and intelligent automation. Certified in ServiceNow Now Assist, with a strong focus on applying AI capabilities to enhance service delivery, user experience, and operational efficiency.
ServiceNow Security OperationsService InnovationEnterprise Architecture FrameworkInformation Technology Infrastructure Libraries (ITIL)IT Service ManagementKnowledge ManagementPRojects IN Controlled Environments Version 2 (PRINCE2)ServiceNow Application EngineService-Oriented ArchitectureService DeliveryService DesignService ManagementService Request ManagementSolution ArchitectureSystems Integration
ServiceNow Development and Architecture
Expertise in designing and implementing ServiceNow solutions, including application architecture, platform scalability, ITSM modules, and hands-on development support for business-driven outcomes.
ITIL and Service Management
Deep knowledge of ITIL best practices applied to service delivery, incident management, ITSM process implementation, and SIAM consulting for enterprise environments.
Solution Architecture and Business Analysis
Strong capability in translating business requirements into scalable platform architectures, conducting business analysis, and leading cross-functional delivery teams.
Knowledge Management
Extensive experience in setting standards for Knowledge Management in Service Desk environments, co-authoring Knowledge Management strategies, and designing KM modules within ServiceNow.
Team Leadership and Delivery Management
Proven track record of managing delivery teams consisting of Architects, Developers, and Business Analysts, as well as building teams for service delivery and leading technical development teams.
AI and Automation Integration
Experience in creating BAU services for AI/Machine Learning-based chatbots (Atos Virtual Assistant) and contributing to global self-help platform implementation.
Project Management
Background in managing ServiceNow development projects and coordinating project plans according to PRINCE2 standards, with a PRINCE2 Foundation certification.
Pre-Sales and Service Promotion
Involvement in pre-sales activities for potential customers, marketing and promotion of ServiceNow services, and sustaining partnerships with ServiceNow.
Reporting and Telephony Architecture
Design and coordination of Global Service Desk telephony reporting and Service Management reporting architecture.
Expertise in designing and implementing ServiceNow solutions, including application architecture, platform scalability, ITSM modules, and hands-on development support for business-driven outcomes.
ITIL and Service Management
Deep knowledge of ITIL best practices applied to service delivery, incident management, ITSM process implementation, and SIAM consulting for enterprise environments.
Solution Architecture and Business Analysis
Strong capability in translating business requirements into scalable platform architectures, conducting business analysis, and leading cross-functional delivery teams.
Knowledge Management
Extensive experience in setting standards for Knowledge Management in Service Desk environments, co-authoring Knowledge Management strategies, and designing KM modules within ServiceNow.
Team Leadership and Delivery Management
Proven track record of managing delivery teams consisting of Architects, Developers, and Business Analysts, as well as building teams for service delivery and leading technical development teams.
AI and Automation Integration
Experience in creating BAU services for AI/Machine Learning-based chatbots (Atos Virtual Assistant) and contributing to global self-help platform implementation.
Project Management
Background in managing ServiceNow development projects and coordinating project plans according to PRINCE2 standards, with a PRINCE2 Foundation certification.
Pre-Sales and Service Promotion
Involvement in pre-sales activities for potential customers, marketing and promotion of ServiceNow services, and sustaining partnerships with ServiceNow.
Reporting and Telephony Architecture
Design and coordination of Global Service Desk telephony reporting and Service Management reporting architecture.
Experience
Professional experience10+ years
Freelancer since2023
Languages
GermanGoodEnglishFluentPolishNative speaker
Project history
Providing consulting and business analysis for newly created ServiceNow scoped applications. Designing application architecture to support scalable delivery and platform growth. Collaborating with the development team through implementation to keep solutions aligned with business needs. Contributing hands-on development support where needed.
Advising on ServiceNow implementation and development initiatives. Supporting ITSM process implementation and solution adoption. Serving as technical lead for the development team. Providing SIAM consulting to improve service management integration.
Designing and setting up ServiceNow service. Building teams for service delivery. Managing ServiceNow development projects. Managing delivery teams of Architects, Developers, Business Analysts and others. Conducting pre-sales activities for potential customers. Assisting in marketing and promotion of the service. Sustaining partnership with ServiceNow.
Certificates
CIS: ITSM, SIR, Discovery
ServiceNow2020
CIP: ITSM
ServiceNow2020
Certified Application Developer
ServiceNow2020
Several micro certs: CMDB, now assist
ServiceNow2020
ITIL v3 expert
Exin2020
ITIL v4 MPT - needs extension
Axellos2020