ServiceNow Developer | CSM & APO Specialist | Certified ServiceNow Professional

ServiceNow Development (CSM & APO)
Expertise in developing and configuring ServiceNow solutions across CSM and APO modules, including Flow Designer automation, Business Rules, Script Includes, Inbound Actions, and Transform Maps for enterprise clients in an Agile delivery model.

Scripting & Automation
Proficiency in JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions to build scalable and automated workflows within the ServiceNow platform.

Integrations & Data Pipelines
Hands-on experience with Mailbox Inbound integrations, REST API, SAP Integration, SFTP MID Server workstreams, Transform Maps, and Import Sets to enable seamless data exchange and end-to-end pipeline management.

Data & Reporting
Configuration of dashboards and scheduled reports tracking SLA breaches, unassigned case aging, and case volumes by region, process, and country using SLA definitions, ACLs, and ServiceNow reporting tools.

Update Set Management
Management of Update Sets across development, test, and production environments, supporting UAT and resolving post-go-live flow execution and integration issues.

Now Assist Document Intelligence
Setup and configuration of Now Assist Document Intelligence for PDF-based invoice data extraction, routed through staging tables via Transform Maps into live invoice tables with header and line items.

Service Catalog & Task Management
Implementation of Task Management modules with ACL-based role access and Service Catalog-based Excel import pipelines, reducing manual intervention in enterprise workflows.

ServiceNow Certifications
Holder of multiple active ServiceNow certifications including CAD, CSA, CIS-ITSM, CIS-CSM, and CIS-Discovery, demonstrating validated expertise across core ServiceNow domains.