10/08/2026 updated
TP
100 % available
ServiceNow Developer | CSM & ITSM Specialist |
Cebolais de Cima, Castelo Branco, Portugal
Only remote
BSc - Information Technology and MultimediaJavaScriptComputer-Aided DesignActive DirectoryConfiguration Management DatabasesData MigrationIT Service ManagementJSONScrum MethodologyServer-SideService ManagementSimple Object Access Protocol (SOAP)Systems IntegrationServicenow
ServiceNow Development
Hands-on development and customization across CSM and ITSM environments, implementing complex requirements with client-side and server-side capabilities using JavaScript, Business Rules, Script Includes, Client Scripts, UI Actions, UI Policies, ACLs, GlideAjax and Flow Designer.
Integrations & Enterprise Systems
Design and implementation of integrations between ServiceNow and external cloud and on-premises enterprise environments using REST, SOAP, MID Server, PowerShell, SCCM, Microsoft Entra ID, Active Directory, RESTMessageV2, XML and JSON.
Platform & User Experience
Configuration and extension of agent experiences, platform capabilities and enterprise data structures across CSM, ITSM, CMDB, Configurable Workspace, Employee Center, UI Builder and App Engine Studio.
Project Delivery
Delivery of technical solutions within international projects from analysis through implementation, testing, support and documentation, applying Agile/SCRUM, User Stories, Technical Analysis, L3 Troubleshooting, Testing, Release Support, Upgrades and AS-IS Documentation.
Data Migration
Design and implementation of custom migration frameworks supporting large-scale data consolidation between ServiceNow environments, including batch processing, pagination, attachment migration, reference resolution and data deduplication using RESTMessageV2, Script Includes, staging tables and Transform Maps.
Enterprise Infrastructure Automation
Development of ServiceNow-driven automation for external enterprise infrastructure, combining Flow Designer, MID Server and PowerShell to orchestrate remote operations and integrations, including structured execution logging with step status, output, duration and traceability.
ServiceNow Certifications
Holder of multiple ServiceNow certifications: CIS - Customer Service Management (CIS-CSM), CIS - IT Service Management (CIS-ITSM), Certified Application Developer (CAD), Certified System Administrator (CSA) and CIS - Data Foundations (CIS-DF).
PowerShell Automation
Development of optimized PowerShell automation executed from ServiceNow, consolidating multiple remote operations to reduce connection overhead and execution time, with integration into Microsoft SCCM, Microsoft Entra ID and on-premises Active Directory.
Hands-on development and customization across CSM and ITSM environments, implementing complex requirements with client-side and server-side capabilities using JavaScript, Business Rules, Script Includes, Client Scripts, UI Actions, UI Policies, ACLs, GlideAjax and Flow Designer.
Integrations & Enterprise Systems
Design and implementation of integrations between ServiceNow and external cloud and on-premises enterprise environments using REST, SOAP, MID Server, PowerShell, SCCM, Microsoft Entra ID, Active Directory, RESTMessageV2, XML and JSON.
Platform & User Experience
Configuration and extension of agent experiences, platform capabilities and enterprise data structures across CSM, ITSM, CMDB, Configurable Workspace, Employee Center, UI Builder and App Engine Studio.
Project Delivery
Delivery of technical solutions within international projects from analysis through implementation, testing, support and documentation, applying Agile/SCRUM, User Stories, Technical Analysis, L3 Troubleshooting, Testing, Release Support, Upgrades and AS-IS Documentation.
Data Migration
Design and implementation of custom migration frameworks supporting large-scale data consolidation between ServiceNow environments, including batch processing, pagination, attachment migration, reference resolution and data deduplication using RESTMessageV2, Script Includes, staging tables and Transform Maps.
Enterprise Infrastructure Automation
Development of ServiceNow-driven automation for external enterprise infrastructure, combining Flow Designer, MID Server and PowerShell to orchestrate remote operations and integrations, including structured execution logging with step status, output, duration and traceability.
ServiceNow Certifications
Holder of multiple ServiceNow certifications: CIS - Customer Service Management (CIS-CSM), CIS - IT Service Management (CIS-ITSM), Certified Application Developer (CAD), Certified System Administrator (CSA) and CIS - Data Foundations (CIS-DF).
PowerShell Automation
Development of optimized PowerShell automation executed from ServiceNow, consolidating multiple remote operations to reduce connection overhead and execution time, with integration into Microsoft SCCM, Microsoft Entra ID and on-premises Active Directory.
Experience
Professional experience5 - 10 years
Freelancer since2025
Languages
EnglishFluentPortugueseNative speakerSpanishBasic knowledge
Project history
Development and continuous enhancement of a highly customized ServiceNow CSM solution supporting complex customer-service operations in an international transportation environment. Responsible for business logic, security, Workspace functionality, automation and integrations across Cases and Interactions. Also designed and implemented a custom migration framework for large ServiceNow dataset consolidation and developed ServiceNow-driven automation for external enterprise infrastructure using Flow Designer, MID Server and PowerShell.
Delivered ServiceNow implementations and enhancements across multiple customer environments, covering ITSM/CSM development, integrations, automation, portals, upgrades and advanced support. Developed reusable functionality with Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions and GlideAjax. Designed REST API integrations with third-party systems and automated service processes using Flow Designer. Built customer-facing portal and UI Builder experiences and supported platform upgrades and advanced incident troubleshooting.
ServiceNow development role in Portugal, contributing to ITSM/CSM implementations and platform customizations for enterprise clients.
Certificates
CIS - DF
ServiceNow2026
CIS - ITSM
ServiceNow2025
CIS - CSM
ServiceNow2025
Certified Application Developer
ServiceNow2023
Certified System Administrator
ServiceNow2022