05/29/2026 updated
AK
100 % available
ServiceNow Developer (ITSM, ITOM, CMDB, ITAM & Integration)
Pune, India
Only remote
B. Tech - Electronics and Communication Engineering, National Institute of Technology Goa (2015-2019), 7.46 CGPAServiceNow Development & Configuration
Expertise in designing, developing, and testing enterprise-level integrations and applications on the ServiceNow platform, covering modules such as ITSM, ITOM, CMDB, ITAM (HAM & SAM), LDS, ATF, Flow Designer, and Service Catalog. Proficiency in customising and configuring workflows, business rules, client scripts, UI policies, and UI actions.
Integration Development & REST APIs
Strong background in implementing REST integrations with external systems using scripted APIs and IntegrationHub. Experience with IntegrationHub ETL, Service Graph Connectors, and Robust Transform Engines to automate CI updates and ensure secure, reliable data exchange.
Automated Testing Framework (ATF) & Quality Assurance
Hands-on experience designing and executing automated test cases using ServiceNow ATF to validate critical workflows and ensure platform stability during upgrades and deployments. Skilled in functional and automated testing, defect tracking, and API testing using Postman and Swagger.
CMDB Configuration & Data Integrity
Implementation of Identification and Reconciliation Rules (IRE) to prevent duplicate CIs and maintain a Single Source of Truth from multiple data providers. Development of CMDB Query Builder reports and monitoring of Health Dashboards for CI Completeness, Compliance, and Correctness.
Server & Client-Side Scripting
Development of robust server-side logic using Business Rules, Script Includes, and Scheduled Jobs. Enhancement of user experience with client-side scripting including Client Scripts, UI Policies, and UI Actions.
Backend Development with Node.js & Express.js
Development of RESTful APIs using Node.js and Express.js for enterprise applications. Experience with JWT-based authentication, role-based access control (RBAC), and deployment on Azure App Services with Azure API Management (APIM).
CI/CD Pipelines & DevOps
Building and maintaining CI/CD pipelines using Azure DevOps to automate build, test, and deployment processes. Experience with tools such as Git, Jira, Confluence, SAFe, ALM, and GxP process compliance.
Programming Languages & Databases
Proficiency in JavaScript, TypeScript, C#, C, and PowerShell. Database experience with SQL Server and MySQL, including optimised SQL queries and stored procedures.
Agile Methodologies & Collaboration
Active participation in Agile ceremonies such as sprint planning, backlog grooming, daily stand-ups, and retrospectives. Collaboration with cross-functional teams including IT operations, infrastructure, and business stakeholders to deliver tailored solutions.
Expertise in designing, developing, and testing enterprise-level integrations and applications on the ServiceNow platform, covering modules such as ITSM, ITOM, CMDB, ITAM (HAM & SAM), LDS, ATF, Flow Designer, and Service Catalog. Proficiency in customising and configuring workflows, business rules, client scripts, UI policies, and UI actions.
Integration Development & REST APIs
Strong background in implementing REST integrations with external systems using scripted APIs and IntegrationHub. Experience with IntegrationHub ETL, Service Graph Connectors, and Robust Transform Engines to automate CI updates and ensure secure, reliable data exchange.
Automated Testing Framework (ATF) & Quality Assurance
Hands-on experience designing and executing automated test cases using ServiceNow ATF to validate critical workflows and ensure platform stability during upgrades and deployments. Skilled in functional and automated testing, defect tracking, and API testing using Postman and Swagger.
CMDB Configuration & Data Integrity
Implementation of Identification and Reconciliation Rules (IRE) to prevent duplicate CIs and maintain a Single Source of Truth from multiple data providers. Development of CMDB Query Builder reports and monitoring of Health Dashboards for CI Completeness, Compliance, and Correctness.
Server & Client-Side Scripting
Development of robust server-side logic using Business Rules, Script Includes, and Scheduled Jobs. Enhancement of user experience with client-side scripting including Client Scripts, UI Policies, and UI Actions.
Backend Development with Node.js & Express.js
Development of RESTful APIs using Node.js and Express.js for enterprise applications. Experience with JWT-based authentication, role-based access control (RBAC), and deployment on Azure App Services with Azure API Management (APIM).
CI/CD Pipelines & DevOps
Building and maintaining CI/CD pipelines using Azure DevOps to automate build, test, and deployment processes. Experience with tools such as Git, Jira, Confluence, SAFe, ALM, and GxP process compliance.
Programming Languages & Databases
Proficiency in JavaScript, TypeScript, C#, C, and PowerShell. Database experience with SQL Server and MySQL, including optimised SQL queries and stored procedures.
Agile Methodologies & Collaboration
Active participation in Agile ceremonies such as sprint planning, backlog grooming, daily stand-ups, and retrospectives. Collaboration with cross-functional teams including IT operations, infrastructure, and business stakeholders to deliver tailored solutions.
Languages
GermanBasic knowledgeEnglishFluent
Project history
Implemented CMDB Identification and Reconciliation Rules to prevent duplicate CIs. Developed CMDB Query Builder reports and Health Dashboards. Streamlined data flow into CMDB using IntegrationHub ETL and Service Graph Connectors. Developed server-side and client-side scripting using Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions. Built automated workflows using Flow Designer for ITSM, CMDB, ITOM, and ITAM modules. Customised ServiceNow modules including Incident, Change, Request, and CMDB. Designed and executed automated test cases using ATF. Implemented REST integrations with external systems using scripted APIs and IntegrationHub. Maintained documentation for configurations, scripts, and test cases. Collaborated with cross-functional teams and participated in Agile ceremonies.
Developed and customised ServiceNow modules of ITSM and ITOM including Discovery, Event Management, Incident, Problem, Change, and Request management. Designed and executed automated test cases using ServiceNow ATF for regression and functional testing. Created and validated workflows, business rules, UI policies, client/server scripts, and integrations. Worked on Discovery and Event Management modules for updating the CMDB and alert generation. Participated in Agile ceremonies. Conducted functional and automated testing of ServiceNow modules. API testing using Postman and Swagger. Used Azure DevOps for sprint coordination, development task tracking, and defect management.
Developed RESTful APIs using Node.js and Express.js for enterprise applications including Visitor Management System, Jio Health Hub, and Video Overlay services. Designed and implemented Visitor Management System APIs for secure visitor registration, access control, and tracking. Integrated with on-premises SQL Server for storing visitor data. Built Jio Health Hub APIs to manage patient profiles, appointment scheduling, and health record access. Developed Video Overlay APIs for real-time annotation and metadata tagging of surveillance video streams. Integrated with Genetec Security Center using REST APIs. Deployed APIs on Azure App Services. Configured Azure API Management (APIM). Implemented JWT-based authentication and RBAC. Built and maintained CI/CD pipelines using Azure DevOps. Documented APIs using Swagger/OpenAPI.