02/26/2026 updated
100 % available
ServiceNow IT CMDB Specialist & Process Expert
Pamplona, Spain
Spain +1
Higher Grade Vocational Training in Multiplatform Application Developmentinfo: Spain, Georgia
About me
ServiceNow CMDB Specialist & Process Expert with over 3 years of experience in critical IT infrastructure and operations. Specialized in CMDB Governance and ITIL4 processes within large-scale environments like Siemens Energy, managing a global inventory of over 4.5 million Configuration Items (CIs).
Java (Programming Language)JavaScriptPHPArtificial IntelligenceAmazon Web ServicesAuditingAutomationMicrosoft AzureChange ManagementConfiguration Management DatabasesComputer SecurityComputer ProgrammingData CentersData StructuresGitHub
ServiceNow CMDB Management
Management, implementation, and maintenance of ServiceNow CMDB systems with expertise in governance, CSDM implementation, and ITIL4 processes
Cybersecurity and Vulnerability Management
Bitsight and SOC vulnerability management with proven expertise in driving security score improvements and managing attribute certification for global IT audits
AWS Cloud Administration
AWS administration including Flexera and full-stack development enabling deep understanding of automated discovery and data structures in massive hybrid infrastructures
ITSM and ITIL4 Processes
ITIL4 processes implementation and management with focus on change management and service delivery
Asset Discovery and Inventory Management
Flexera One and ITAM advanced discovery and inventory mapping for hardware and software assets
Hybrid Infrastructure Management
Hybrid Infrastructure management combining AWS and Physical Data Center environments
Microsoft Technologies
Microsoft Office 365 AI Tools, Azure, and Intune administration and management
Programming and Development
Programming languages including Java, SQL, PHP, Javascript, Laravel with Visual Studio Code and Github
Management, implementation, and maintenance of ServiceNow CMDB systems with expertise in governance, CSDM implementation, and ITIL4 processes
Cybersecurity and Vulnerability Management
Bitsight and SOC vulnerability management with proven expertise in driving security score improvements and managing attribute certification for global IT audits
AWS Cloud Administration
AWS administration including Flexera and full-stack development enabling deep understanding of automated discovery and data structures in massive hybrid infrastructures
ITSM and ITIL4 Processes
ITIL4 processes implementation and management with focus on change management and service delivery
Asset Discovery and Inventory Management
Flexera One and ITAM advanced discovery and inventory mapping for hardware and software assets
Hybrid Infrastructure Management
Hybrid Infrastructure management combining AWS and Physical Data Center environments
Microsoft Technologies
Microsoft Office 365 AI Tools, Azure, and Intune administration and management
Programming and Development
Programming languages including Java, SQL, PHP, Javascript, Laravel with Visual Studio Code and Github
Languages
EnglishFluentRussianBasic knowledgeSpanishNative speaker
Project history
CMDB Owner and process expert for Siemens Energy and Siemens Gamesa. Discovered owners of affected assets, notified stakeholders of vulnerabilities, and ensured follow-up until remediation. Managed security remediation for global infrastructure of 5,000 assets.
Resolved cybersecurity incidents within the SOC. Administered company lines and AWS Administrator. Delivered hybrid technical support L1-L2 for Spain and India. Managed infrastructure maintenance in Data Centers.
Resolved L2 SOC cybersecurity incidents. Administered AWS including virtualization project with AWS AppStream for India. Delivered L1-L2 on-site and remote technical support for Spain and India.