09/08/2026 updated
100 % available
ServiceNow ITSM & ITOM Consultant | Agentic AI / Now Assist | AI Agents | Integrations | CMDB
New Delhi, India
Worldwide
BTech in Electronics and Communication EngineeringAbout me
ServiceNow ITSM & ITOM specialist with 6+ years of experience in CMDB, Discovery, integrations and automation. Currently focused on Now Assist and Agentic AI, building AI Agents and workflows. I combine deep ServiceNow expertise with practical AI innovation.
AI AgentsGenAIRESTful API Modeling LanguageJavaScriptApplication Programming Interfaces (APIs)Artificial IntelligenceConfiguration Management DatabasesConfiguration ManagementIBM Service Management FrameworkIncident ManagementIT Asset ManagementIT Service ManagementPython (Programming Language)Knowledge ManagementMessaging Application Programming Interface
ServiceNow professional with 6+ years of experience in ServiceNow development, administration, ITSM, ITOM, CMDB, Discovery, integrations, automation, and AI-powered ServiceNow solutions.
Strong hands-on experience with ServiceNow ITSM, including Incident Management, Problem Management, Change Management, Service Request Management, Service Catalog, Knowledge Management and Service Level Management (SLM). Experienced in configuring workflows, flows, subflows, SLAs, ACLs, notifications, reports, dashboards and service catalog solutions.
Specialized in ServiceNow ITOM and CMDB, including Discovery, CSDM, CMDB Health, IRE (Identification and Reconciliation Engine), CMDB Data Manager, Tag Governance, Cloud Discovery and Service Graph Connectors. Experienced in improving CMDB data quality, completeness, accuracy and governance.
Extensive integration experience with Microsoft SCCM, JAMF and other enterprise systems using REST APIs, SOAP APIs, IntegrationHub, Flow Designer and Service Graph Connectors. Delivered an end-to-end SCCM integration handling data from 186K+ desktops and 30K servers, with data segregation using Collection IDs and near-real-time synchronization with ServiceNow.
Strong ServiceNow development skills using JavaScript, including Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Scheduled Jobs, Inbound Email Actions, Notification Email Scripts and automation scripts. Experienced in server-side and client-side scripting, API integrations, troubleshooting and performance optimization.
Currently focused on ServiceNow Now Assist and Agentic AI, including AI Agents, custom skills, Agentic Workflows, AI tools, MCP, AI Search, evaluations and guardrails. Experienced in designing and developing AI use cases within ServiceNow and evaluating AI solutions.
Developed a "Critical Business Service Investigator" Agentic AI use case using ServiceNow AI Agents and Now Assist, which was subsequently presented at Knowledge 2025. Received two awards for outstanding performance and excellence.
Additional expertise includes ServiceNow upgrades, Service Portal, ITIL processes, technical design, requirements analysis, stakeholder collaboration, automation, troubleshooting, team leadership and mentoring.
Certifications: ServiceNow CIS – Discovery, CIS – Event Management, CSA, plus Micro-Certifications in IntegrationHub, Flow Designer, Configure the CMDB, Agentic AI, CMDB Health and App Engine Studio.
Key skills: ServiceNow, ITSM, ITOM, CMDB, Discovery, CSDM, Now Assist, Agentic AI, AI Agents, Agentic Workflows, Service Graph Connectors, IntegrationHub, Flow Designer, REST API, SOAP API, JavaScript, SCCM, JAMF, CMDB Health, IRE, CMDB Data Manager, Tag Governance, AI Search, MCP, AI Guardrails, Service Catalog, Incident Management, Change Management, Problem Management, Service Requests, SLM and ITIL.
Experience
Professional experience5 - 10 years
Freelancer since2025
Languages
EnglishNative speaker
Certificates
ServiceNow CSA
ServiceNow2026
ServiceNow CIS - Discovery
ServiceNow2021
ServiceNow CIS - Event Management
ServiceNow2021