07/08/2026 updated
AS
100 % available
ServiceNow Lead and Architect
Indore, India
Only remote
Masters in FT, DAVV Indore (2018-2020)ServiceNow Architecture and Development
Over 8 years of experience in ServiceNow architecture and development, covering modules such as ITSM, ITOM, CSM, HRSD, TSM, Service Portal, UI Builder, and more. Expertise in making software architectural design decisions and implementing end-to-end solutions for multiple clients.
API Integration and Flow Designer
Extensive hands-on experience with API integrations, including REST/web service integrations, LDAP, and third-party service connections. Proficient in Flow Designer for building complex automation flows for asset, group, and application data certification.
UI and UX Development
Strong skills in UI and UX design and development using AngularJS, React JS, Bootstrap, HTML, CSS, and JavaScript. Experience as sole developer and designer for Service Portal projects, including custom widgets and inter-widget communication.
ServiceNow Scripting and Functionality
Proficiency in Portal Scripting, Business Rules, ACL, Client Scripts, Script Includes, GlideAjax, Data Source, Import Set, Transform Map, Workflows, and Web Service integration within the ServiceNow platform.
Performance Analytics and Reporting
Creation of multiple Performance Analytics dashboards for subscription management and reporting integrations with third-party tools.
CMDB and ITOM Management
Experience managing CMDB changes for assets and working on Device42 ITOM integration, including discovery and managing data and events.
Custom Application Development
Development of scoped applications using App Engine, including a Knowledge Transition app and a custom CSM Childcare module application.
Java and Backend Technologies
Knowledge of Java, SpringBoot, and SQL for backend development, including building an insurance product sold to companies in India and SE Asia.
Over 8 years of experience in ServiceNow architecture and development, covering modules such as ITSM, ITOM, CSM, HRSD, TSM, Service Portal, UI Builder, and more. Expertise in making software architectural design decisions and implementing end-to-end solutions for multiple clients.
API Integration and Flow Designer
Extensive hands-on experience with API integrations, including REST/web service integrations, LDAP, and third-party service connections. Proficient in Flow Designer for building complex automation flows for asset, group, and application data certification.
UI and UX Development
Strong skills in UI and UX design and development using AngularJS, React JS, Bootstrap, HTML, CSS, and JavaScript. Experience as sole developer and designer for Service Portal projects, including custom widgets and inter-widget communication.
ServiceNow Scripting and Functionality
Proficiency in Portal Scripting, Business Rules, ACL, Client Scripts, Script Includes, GlideAjax, Data Source, Import Set, Transform Map, Workflows, and Web Service integration within the ServiceNow platform.
Performance Analytics and Reporting
Creation of multiple Performance Analytics dashboards for subscription management and reporting integrations with third-party tools.
CMDB and ITOM Management
Experience managing CMDB changes for assets and working on Device42 ITOM integration, including discovery and managing data and events.
Custom Application Development
Development of scoped applications using App Engine, including a Knowledge Transition app and a custom CSM Childcare module application.
Java and Backend Technologies
Knowledge of Java, SpringBoot, and SQL for backend development, including building an insurance product sold to companies in India and SE Asia.
Languages
EnglishFluent
Project history
Worked on Device42 ITOM integration, acted as ITSM Architect for multiple clients, handled event and alert management, worked on multiple integrations with client systems, LDAP, and third-party services. Created scoped App for Knowledge Transition using App Engine, worked on complex flows for integration and flow logic, managed CMDB changes for assets, implemented Employee Centre, worked on multiple workspaces using UI Builder, and handled order management changes for TSM.
Created multiple Performance Analytics Dashboards for subscription management, worked on integrations for reporting with third-party tools, created complex scripts with scheduled jobs, built complex flows using Flow Designer for asset and application data certification, worked on discovery and data management, managed ITSM, HR, APM and ITBM modules, assisted with two instance upgrades (Quebec and Rome), developed custom CSM Childcare application, served as sole developer for Service Portal and HRSD Service Portal, implemented custom Legal module, and handled data synchronization through API.
Created catalogs with integration for server configuration and server change, served as sole developer for Service Portal, worked on Incident, Problem, Change Management and SDLC modules, worked on ITSM modules and Catalog creation, incorporated new changes and bug fixing, created custom CMS portal for ITSM Module, provided training sessions on Service Portal, developed an Insurance Product on Java sold to insurance companies in India and SE Asia, and supported franchise-based website development.