10/23/2026 updated
100 % available
ServiceNow Transformation Consultant - CTA / 15xCIS / CSA / CAD
Purley, United Kingdom
Only remote
MBA, Project ManagementAbout me
ServiceNow Solutions Architect and Transformation Consultant with 14+ years’ experience, including 10+ years in ServiceNow. Expert in enterprise architecture, digital transformation, and multi-million-pound programme delivery across industries, leading global teams and engaging senior stakeholders.
ServiceNow Security OperationsBusiness Process ManagementService InnovationBusiness Process MappingDisciplined Agile DeliveryEnterprise Architecture FrameworkField Service ManagementProgram Management ProfessionalServiceNow Application EngineTransition ManagementScaled Agile FrameworkSolution ArchitectureStakeholder ManagementSolution DeliveryServiceNow HR Service Delivery
Technical & Solutions Architecture
Designing scalable, secure ServiceNow architectures aligned to business requirements and CSDM best practice, covering SPM, FSM, HRSD, ITOM, ITSM, ITAM, CSM, SecOps, GRC, CMDB, integrations and workflow design.
ServiceNow Product Expertise
Deep expertise across the full ServiceNow product suite including SPM, FSM, CSM, ITSM, ITOM, ITAM, SecOps, GRC, CMDB, and workflow design, backed by 17 suite certifications and 15 implementation specialist certifications.
Programme Management
Delivery of complex, multi-million-pound programmes using Agile, Waterfall and ServiceNow Now Create methodologies, ensuring on-time and within-budget completion across international, cross-functional teams.
Stakeholder Engagement
Building trusted relationships with internal and external stakeholders up to C-level across public, telecom, retail, legal, insurance, transport and logistics sectors.
Team Leadership
Leading international, cross-functional teams with a focus on coaching and skill development to drive high performance and delivery excellence.
Business Analysis
Identifying client needs, designing effective processes, and driving continuous improvement by translating business requirements into scalable technical architectures.
Problem-Solving & Data Analytics
Applying data analytics, root cause analysis, and action-planning to resolve complex operational and technical issues.
Budget Management
Owning multi-million-pound budgets with a focus on cost-effectiveness and ROI, including management of a 54M annual logistics budget.
Agile & SAFe Delivery
Certified SAFe 6 Product Owner/Product Manager and PSM I/PSPO I practitioner with hands-on experience managing demand and project delivery across all phases using Agile methodologies.
ITIL & Lean Six Sigma
ITIL 4 Foundation certified and Certified Lean Six Sigma Black Belt, enabling structured process improvement and service management excellence.
Designing scalable, secure ServiceNow architectures aligned to business requirements and CSDM best practice, covering SPM, FSM, HRSD, ITOM, ITSM, ITAM, CSM, SecOps, GRC, CMDB, integrations and workflow design.
ServiceNow Product Expertise
Deep expertise across the full ServiceNow product suite including SPM, FSM, CSM, ITSM, ITOM, ITAM, SecOps, GRC, CMDB, and workflow design, backed by 17 suite certifications and 15 implementation specialist certifications.
Programme Management
Delivery of complex, multi-million-pound programmes using Agile, Waterfall and ServiceNow Now Create methodologies, ensuring on-time and within-budget completion across international, cross-functional teams.
Stakeholder Engagement
Building trusted relationships with internal and external stakeholders up to C-level across public, telecom, retail, legal, insurance, transport and logistics sectors.
Team Leadership
Leading international, cross-functional teams with a focus on coaching and skill development to drive high performance and delivery excellence.
Business Analysis
Identifying client needs, designing effective processes, and driving continuous improvement by translating business requirements into scalable technical architectures.
Problem-Solving & Data Analytics
Applying data analytics, root cause analysis, and action-planning to resolve complex operational and technical issues.
Budget Management
Owning multi-million-pound budgets with a focus on cost-effectiveness and ROI, including management of a 54M annual logistics budget.
Agile & SAFe Delivery
Certified SAFe 6 Product Owner/Product Manager and PSM I/PSPO I practitioner with hands-on experience managing demand and project delivery across all phases using Agile methodologies.
ITIL & Lean Six Sigma
ITIL 4 Foundation certified and Certified Lean Six Sigma Black Belt, enabling structured process improvement and service management excellence.
Experience
Professional experience5 - 10 years
Freelancer since2016
Languages
EnglishFluentItalianBasic knowledgePortugueseNative speakerSpanishBasic knowledge
Project history
Led technical implementation of SPM and FSM for a telecom client in Germany to support fibre network rollout. Implemented FSM and Event Management for a public sector client to support prisoner rehabilitation programmes. Served as Workstream Lead for CSM/FSO implementation for a UK insurance client. Designed target-state SPM architecture for a UK road infrastructure agency. Implemented ITOM Service Mapping, Discovery, and Event Management for a UK public sector infrastructure client. Led replacement of Jira with ServiceNow as the core development platform for a travel and hospitality client in Spain and France.
Led implementation of ServiceNow SPM and the Idea-to-Value model as part of one of Europe's largest transformation programmes, spanning Idea Management, Demand Management, Agile Development, QA, Business UAT, and Release Management. Oversaw deployment of ITSM, CSM, Vendor Portal, HRSD, and Employee Center Pro. Managed demand and project delivery using Agile methodologies. Proactively identified and mitigated project risks. Combined IT business process consulting, team coaching, client relationship management, and executive-level escalation handling.
Oversaw delivery operations for the company's second-largest market, managing service suppliers, implementation partners, and a 54M annual budget. Negotiated contracts with 3PL providers and vendors. Applied advanced data analysis to improve logistics processes. Led an onshore/offshore team of 12. Managed the operational waste business function. Drove cross-departmental continuous improvement initiatives achieving combined annual savings of over 8M. Facilitated C-level COGS and Waste steering committee meetings.