10/28/2026 updated
100 % available
ServiceNow Technical Architect | CSM, CMDB/CSDM, ITSM, Integrations | 10+ years
Athens, Greece
Only remote
MSc and Diploma in Electrical and Computer Engineering, Democritus University of ThraceAbout me
ServiceNow Technical Architect with 10 years on the platform and 12 enterprise implementations. Specialised in CSM, CMDB/CSDM data models, integrations and platform governance, hands-on through delivery. Fully remote, European hours, B2B from Greece.
ServiceNow Security OperationsConfiguration Management DatabasesEnterprise Architecture FrameworkSoftware ArchitectureServiceNow Application EngineSystems IntegrationServicenow
ServiceNow Platform Architecture
10 years of hands-on experience on the ServiceNow platform with 12 enterprise implementations across ITSM, ITOM, CSM, FSM, SPM, SPO, TSOM and SecOps. Expertise in data model design, CSDM and Service Model Foundation, CMDB governance, domain separation and multi-instance design.
Integration Development
Deep expertise in REST and SOAP APIs, IntegrationHub, ERP integration, master data sync and bi-directional vendor ticket sync. Proven delivery of real-time CMDB integrations consolidating topology, alarms and measurements from multiple element managers.
AI-Assisted Development on ServiceNow
Hands-on experience with ServiceNow Otto, Build Agent, AI Agent Studio, ServiceNow Studio and IDE, Fluent and now-sdk, MCP, Git-based pipelines and CI/CD, as well as governance of AI-generated metadata and review pipeline gates.
CMDB and CSDM Design
Specialisation in data model and CMDB/CSDM design, including CMDB governance, domain separation and Service Model Foundation redesign for large enterprise environments.
ServiceNow SPM and SecOps
Implementation of Security Incident Response playbooks, demand management aligned with SOX and OWASP, and SPM modules for enterprise clients in energy and manufacturing sectors.
UI Builder and Service Portal
Experience with UI Builder, Workspaces, Service Portal, Playbooks, Virtual Agent and Predictive Intelligence for building tailored user experiences on the ServiceNow platform.
ERP and Cloud Integrations
Delivery of ERP integrations, invoice automation, supplier onboarding and management, as well as monitoring integrations across Azure, GCP, AWS and OCI datacentres.
Agile and Project Governance
Certified PRINCE2 7 Practitioner, ITIL 4 Master and Disciplined Agile Scrum Master. Experience leading technical teams and owning solution design from discovery to go-live.
10 years of hands-on experience on the ServiceNow platform with 12 enterprise implementations across ITSM, ITOM, CSM, FSM, SPM, SPO, TSOM and SecOps. Expertise in data model design, CSDM and Service Model Foundation, CMDB governance, domain separation and multi-instance design.
Integration Development
Deep expertise in REST and SOAP APIs, IntegrationHub, ERP integration, master data sync and bi-directional vendor ticket sync. Proven delivery of real-time CMDB integrations consolidating topology, alarms and measurements from multiple element managers.
AI-Assisted Development on ServiceNow
Hands-on experience with ServiceNow Otto, Build Agent, AI Agent Studio, ServiceNow Studio and IDE, Fluent and now-sdk, MCP, Git-based pipelines and CI/CD, as well as governance of AI-generated metadata and review pipeline gates.
CMDB and CSDM Design
Specialisation in data model and CMDB/CSDM design, including CMDB governance, domain separation and Service Model Foundation redesign for large enterprise environments.
ServiceNow SPM and SecOps
Implementation of Security Incident Response playbooks, demand management aligned with SOX and OWASP, and SPM modules for enterprise clients in energy and manufacturing sectors.
UI Builder and Service Portal
Experience with UI Builder, Workspaces, Service Portal, Playbooks, Virtual Agent and Predictive Intelligence for building tailored user experiences on the ServiceNow platform.
ERP and Cloud Integrations
Delivery of ERP integrations, invoice automation, supplier onboarding and management, as well as monitoring integrations across Azure, GCP, AWS and OCI datacentres.
Agile and Project Governance
Certified PRINCE2 7 Practitioner, ITIL 4 Master and Disciplined Agile Scrum Master. Experience leading technical teams and owning solution design from discovery to go-live.
Experience
Professional experience10+ years
Freelancer since2025
Languages
EnglishFluentGreekNative speaker
Project history
Technical architect for the group ServiceNow platform covering CSM and ITSM. Redesigned the data model on Service Model Foundation, implemented master data sync, bi-directional vendor ticket sync, CMDB-aligned device ingestion, technical debt remediation and AI-assisted development using Fluent, now-sdk, MCP, Build Agent and AI Agent Studio.
Led the TCS technical team for the Stellantis Source to Pay programme on ServiceNow. Implemented Sourcing and Procurement Operations and Supplier Lifecycle Operations for over 13,500 suppliers, including invoice automation, supplier onboarding and management, and ERP integrations.
Progressed from developer to lead technical architect over eight years. Delivered 10 implementations for enterprise clients in energy, maritime, telecoms, manufacturing and IT services. Embedded on site in client IT teams, owning solution design, integrations and delivery from discovery to go-live.