10/29/2026 updated
100 % available
ServiceNow Technical Lead & Solution Architect
CASABLANCA, Morocco
Worldwide
Bachelor's Degree in Computer Science & Software EngineeringServiceNow Security OperationsClient Server ModelsEnterprise Architecture FrameworkIBM Systems Network ArchitectureIndustry Standard ArchitectureSystem Center Configuration ManagerScrum MethodologySoftware ArchitectureServiceNow Application EngineScaled Agile FrameworkSun Certified Enterprise Architect (SCEA)Service-Oriented ArchitectureService Control ManagementService DeliveryService Design
ServiceNow Architecture & Governance
Expertise in ServiceNow ArchX, instance strategy, upgrade governance, multi-scope design and OOB-first design principles. Proven track record of delivering scalable and resilient platform architectures for large organizations.
ITSM & Service Operations
Deep knowledge of Incident, Problem, Change and Request management, CMDB, CSDM, ITOM, SLA Management and Service Catalog. Hands-on delivery across all core ITSM modules with a focus on platform governance and performance.
Integration & Automation
Strong background in Integration Hub, REST and SOAP APIs, Flow Designer and MID Server. Experience designing and implementing end-to-end automation workflows and bidirectional integrations with third-party systems.
Development & Scripting
Proficiency in JavaScript, GlideScript, GlideRecord, Script Includes, Business Rules, Client Scripts and UI Policies for custom platform development and complex business logic implementation.
Security & Quality
Knowledge of ACL design, Scoped Apps, Automated Test Framework (ATF) and platform hardening to ensure secure and high-quality ServiceNow deployments.
Enterprise Workflows
Hands-on experience with CSM, HRSD, HAM Pro, Employee Center Pro and Workspace UX, enabling modernization of enterprise service delivery across HR and customer-facing functions.
Portal & UX
Experience building and enhancing Service Portal, Web Components, Angular Widgets and Mobile Studio to improve end-user experience and self-service capabilities.
Technical Leadership
Facilitation of solution design workshops, creation of HLD and LLD documentation, technical coaching of developers and admins, and alignment with Agile/Scrum and ITIL v4 frameworks.
Expertise in ServiceNow ArchX, instance strategy, upgrade governance, multi-scope design and OOB-first design principles. Proven track record of delivering scalable and resilient platform architectures for large organizations.
ITSM & Service Operations
Deep knowledge of Incident, Problem, Change and Request management, CMDB, CSDM, ITOM, SLA Management and Service Catalog. Hands-on delivery across all core ITSM modules with a focus on platform governance and performance.
Integration & Automation
Strong background in Integration Hub, REST and SOAP APIs, Flow Designer and MID Server. Experience designing and implementing end-to-end automation workflows and bidirectional integrations with third-party systems.
Development & Scripting
Proficiency in JavaScript, GlideScript, GlideRecord, Script Includes, Business Rules, Client Scripts and UI Policies for custom platform development and complex business logic implementation.
Security & Quality
Knowledge of ACL design, Scoped Apps, Automated Test Framework (ATF) and platform hardening to ensure secure and high-quality ServiceNow deployments.
Enterprise Workflows
Hands-on experience with CSM, HRSD, HAM Pro, Employee Center Pro and Workspace UX, enabling modernization of enterprise service delivery across HR and customer-facing functions.
Portal & UX
Experience building and enhancing Service Portal, Web Components, Angular Widgets and Mobile Studio to improve end-user experience and self-service capabilities.
Technical Leadership
Facilitation of solution design workshops, creation of HLD and LLD documentation, technical coaching of developers and admins, and alignment with Agile/Scrum and ITIL v4 frameworks.
Experience
Professional experience5 - 10 years
Freelancer since2022
Languages
EnglishFluentFrenchNative speaker
Project history
Acting as expert techno-functional consultant for ServiceNow at DXC CDG, providing advanced architectural and functional guidance.
Led technical implementation and enhancement of ServiceNow HAM Pro covering asset models, manufacturers, vendors, contracts, warranties and stockrooms. Built Auto/Hybrid refresh eligibility flows and notification matrices using reusable Script Includes. Facilitated requirements workshops and authored functional specifications and Solution Design Documents. Advanced Employee Center and Workspace modernization.
Led solution design workshops with business and technical stakeholders. Designed a fully custom Normal Change workflow built on Flow Designer. Architected Problem Management with RCA templates and a bidirectional SolarWinds integration. Delivered the Enhancement Request module on OOB Agile Development. Guided developers, admins, testers and client teams through implementation.
Certificates
ARCHX
Servicenow2025
CIS HRSD
Servicenow2024
CIS ITSM
Servicenow2024
CAD
Servicenow2024
CSA
Servicenow2023