12/22/2022 updated
100 % available
Technical Writer, Senior Technical Writer
India, India
India
Masters in Communication and JournalismAdaptabilidadAdobe CaptivateApplication Programming Interfaces (APIs)Data AnalysisCamtasia StudioSoftware DocumentationCommunicationSystems TheoriesMicrosoft PublisherSystems Development Life CycleSalesforce.ComSoftware EngineeringTechnical WritingsTechnical DocumentationPassionate
As a technical writer with 7 years of experience in the IT industry, I have gained a strong foundation in technical writing and a diverse range of knowledge across various domains. I have a proven track record of producing high-quality technical documentation that is clear, concise, and easy to understand for a variety of audiences. My experience includes creating user manuals, software documentation, and online help content, as well as collaborating with cross-functional teams to ensure the accuracy and completeness of technical content. I am highly skilled at adapting my writing style to suit the needs of the audience and am proficient in using a range of technical writing tools and software. I am a proactive and detail-oriented individual with excellent communication skills and a passion for producing top-notch technical documentation.
Adobe Captivate, API, Camtasia, analyzed data, Microsoft Publisher, Salesforce, user documentation, development life cycle, software development lifecycle, SDLC, Research Systems
Adobe Captivate, API, Camtasia, analyzed data, Microsoft Publisher, Salesforce, user documentation, development life cycle, software development lifecycle, SDLC, Research Systems
Experience
Professional experience5 - 10 years
Languages
EnglishGood
Project history
MTX Inc, Hyderabad
* As a member of the Change Enablement team, I work with clients such as HELMS, the New York
Department of Cultural Affairs, the New York Department of Carter Management, the State of New
Mexico B&C, and the State of New Mexico Department of Transportation.
* Working as a Senior Technical Writer for MTX on a variety of clients and projects. All of the
software I worked on was built on the Salesforce platform.
* Development of user manuals and quick reference guides.
* Video production.
* Release notes cycle.
* Salesforce Basics training.
* Actively listened to customers' requests, ensuring complete comprehension before addressing
concerns.
* Identified problems, analyzed data, and provided solutions.
* As a member of the Change Enablement team, I work with clients such as HELMS, the New York
Department of Cultural Affairs, the New York Department of Carter Management, the State of New
Mexico B&C, and the State of New Mexico Department of Transportation.
* Working as a Senior Technical Writer for MTX on a variety of clients and projects. All of the
software I worked on was built on the Salesforce platform.
* Development of user manuals and quick reference guides.
* Video production.
* Release notes cycle.
* Salesforce Basics training.
* Actively listened to customers' requests, ensuring complete comprehension before addressing
concerns.
* Identified problems, analyzed data, and provided solutions.
Factset Research Systems, Hyderabad
* As a part of the Portware team, gathered inputs from cross-functional teams, created and updated
various deliverables including user's guide, API document, release notes, installation guides,
and Feature, and README documents.
* Created training documentation with modules coordinating with development and support teams
* Created several short product videos for training as well as user documentation.
* Interviewed personnel and read journals to research before writing.
* Organized material to research and complete writing tasks.
* Presented new ways of documentation and drafted technical documents to complete packages.
* Used Adobe Captivate and Camtasia to create and edit product videos.
* As the team's UX advocate, created UI prototypes and reviewed various UI texts and messages.
* As a part of the Portware team, gathered inputs from cross-functional teams, created and updated
various deliverables including user's guide, API document, release notes, installation guides,
and Feature, and README documents.
* Created training documentation with modules coordinating with development and support teams
* Created several short product videos for training as well as user documentation.
* Interviewed personnel and read journals to research before writing.
* Organized material to research and complete writing tasks.
* Presented new ways of documentation and drafted technical documents to complete packages.
* Used Adobe Captivate and Camtasia to create and edit product videos.
* As the team's UX advocate, created UI prototypes and reviewed various UI texts and messages.
Hexagon Capability, Centre, Hyderabad
* Documented several documentation deliverables such as administrator guide, installation guide,
and release notes cycles
* Embedding document development life cycle (DDLC) with software development lifecycle (SDLC) to
ensure on-time delivery
* Blogging and article writing
* Proofreading of documents created by peers for accuracy, content and style in accordance with
MSTP.
* Presented new technology and drafted white papers and other technical documents to complete
packages.
* Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free
content.
* Proofread copy written by colleagues to correct spelling, punctuation and grammar.
* Followed company policies and editorial guidelines to craft thorough, well-written content.
* Edited user guides and offered feedback to improve writing skills.
* Proved successful working within tight deadlines and fast-paced atmosphere.
* Developed and implemented performance improvement strategies and plans to promote continuous
improvement.
* Organized material to research and complete writing tasks.
* Analyzed developments in field to update instruction literature.
* Documented several documentation deliverables such as administrator guide, installation guide,
and release notes cycles
* Embedding document development life cycle (DDLC) with software development lifecycle (SDLC) to
ensure on-time delivery
* Blogging and article writing
* Proofreading of documents created by peers for accuracy, content and style in accordance with
MSTP.
* Presented new technology and drafted white papers and other technical documents to complete
packages.
* Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free
content.
* Proofread copy written by colleagues to correct spelling, punctuation and grammar.
* Followed company policies and editorial guidelines to craft thorough, well-written content.
* Edited user guides and offered feedback to improve writing skills.
* Proved successful working within tight deadlines and fast-paced atmosphere.
* Developed and implemented performance improvement strategies and plans to promote continuous
improvement.
* Organized material to research and complete writing tasks.
* Analyzed developments in field to update instruction literature.