02/13/2024 updated
SS
100 % available
Senior Systems Engineer
Dubai, United Arab Emirates
Worldwide
Bachelor in Computer Science and EngineeringActive DirectoryData AnalysisSystems EngineeringSpreadsheetsComputer SecurityDatabasesSystem Center Operations ManagementMicrosoft ServersSystem Center Configuration ManagerWindows ServersWindows PowerShellMicrosoft SharePointSQL DatabasesGoogle DriveOperational Systems
Active Directory, IT Security, Data Analytics, Data Analysis, database, Google Drive, Microsoft Excel, Microsoft Office, Office 365, Outlook, Microsoft System Center, Sharepoint, Windows, Microsoft Word, servers, Operating Systems, SQL, spreadsheets, SCCM, Microsoft SCCM, SCOM, Systems Engineer, PowerShell, Windows Servers, WSUS
Experience
Professional experience0 - 5 years
Freelancer since2024
Languages
EnglishFluent
Project history
* Performed 2nd level (L2) support.
* Prioritized activities and incidents that affected production
to meet SLA agreements.
* Used coordination and planning skills to achieve results according to
schedule over remote support. Acknowledged and replied customer
mails within specified time.
* Monitored and worked with heartbeat alerts, component issues of
servers, unhealthy servers, disk space issues, deletion of client machines,
replication link issues and collection evaluation time of servers.
* Worked as a team for automating reports.
* Managed monthly patching of Windows Servers, content distribution,
server decommissioning and OS upgrade.
* Knowledge of Microsoft SCCM 2012: Architecture, Sites, Collections
Distribution points, SCCM database, Active Directory.
* Researched, identified and resolved client issues using available
resources.
* Created spreadsheets using Microsoft Excel for daily, weekly, and
monthly reporting.
* Exceeded goals through effective task prioritization and great work ethic.
* Prioritized activities and incidents that affected production
to meet SLA agreements.
* Used coordination and planning skills to achieve results according to
schedule over remote support. Acknowledged and replied customer
mails within specified time.
* Monitored and worked with heartbeat alerts, component issues of
servers, unhealthy servers, disk space issues, deletion of client machines,
replication link issues and collection evaluation time of servers.
* Worked as a team for automating reports.
* Managed monthly patching of Windows Servers, content distribution,
server decommissioning and OS upgrade.
* Knowledge of Microsoft SCCM 2012: Architecture, Sites, Collections
Distribution points, SCCM database, Active Directory.
* Researched, identified and resolved client issues using available
resources.
* Created spreadsheets using Microsoft Excel for daily, weekly, and
monthly reporting.
* Exceeded goals through effective task prioritization and great work ethic.
* Gained knowledge in SCCM central/CAS, Primary and Secondary Sites and
WSUS.
* Provided 1st level (L1) support.
* Created and shared documents (SOP) along with resolution for ongoing
and new issues.
* Monitored SCCM server performance and health. Monitored APAC, EMEA
and AMERICA region servers.
* Identified and escalated production issues to higher level as and when
needed.
* Worked flexible hours; night, weekend, and holiday shifts.
* Strong interpersonal skills to work with both technical and nontechnical
personnel at various levels in the organization.
* Managed and resolved customer complaints and communicated status
updates to affected parties when issues arose.
* Monitored SCOM for critical alerts and worked with incident and task
tickets on ITSM tools : CISM and Service Now platforms and routed tickets to
appropriate teams that can best support the users.
WSUS.
* Provided 1st level (L1) support.
* Created and shared documents (SOP) along with resolution for ongoing
and new issues.
* Monitored SCCM server performance and health. Monitored APAC, EMEA
and AMERICA region servers.
* Identified and escalated production issues to higher level as and when
needed.
* Worked flexible hours; night, weekend, and holiday shifts.
* Strong interpersonal skills to work with both technical and nontechnical
personnel at various levels in the organization.
* Managed and resolved customer complaints and communicated status
updates to affected parties when issues arose.
* Monitored SCOM for critical alerts and worked with incident and task
tickets on ITSM tools : CISM and Service Now platforms and routed tickets to
appropriate teams that can best support the users.