02/03/2024 updated
100 % available
TECHNICAL SUPPORT, SYSTEM AND NETWORK SUPPORT
Berlin, Pakistan
Worldwide
Active DirectoryAdobe IllustratorAdobe PhotoshopAmazon Web ServicesAndroid (Software)Apple IOSApple Mac SystemsTechnical SupportAtlassian ConfluenceAtlassian JiraMicrosoft AzureVoIPCamtasia StudioCloud ComputingDynamic Host Configuration Protocol
Active Directory, Illustrator, Photoshop, AWS, Android, iOS, MacOS, Atlassian, Camtasia, Citrix, Cloud, Confluence, DNS, Dropbox, DHCP, Figma, File server, thin client, Hyper-V, INFORMATION TECHNOLOGY, COMPUTER SCIENCE, ticketing system, Jira, Linux, Linux operating, Linux Server, Azure Cloud, Exchange Server, Exchange 2010, Microsoft Office, Windows, MobileIron, routers, TeamViewer, Trello, vCenter, Veeam, VPN, VirtualBox, VMware, VoIP, Windows Server
Experience
Freelancer since2020
Languages
GermanBasic knowledgeEnglishFluent
Project history
* Utilizing Jira for the seamless execution of onboarding, offboarding, and ticket
management processes.
* Implementing user and rights management through Active Directory and Exchange
Server, overseeing both internal and external employees within the domain.
* Employing Confluence and Jira tools to facilitate efficient change management.
* Providing support and management for conference rooms.
* Offering assistance in application support and updates.
management processes.
* Implementing user and rights management through Active Directory and Exchange
Server, overseeing both internal and external employees within the domain.
* Employing Confluence and Jira tools to facilitate efficient change management.
* Providing support and management for conference rooms.
* Offering assistance in application support and updates.
* Providing assistance for Windows, Linux, MacOS, iOS, Android, and routers.
* Helping with VPN, DNS, software-related issues, and location-specific problems.
* Managing a ticketing system for issue resolution and escalating complex matters to
3rd level support.
* Offering support for applications and end-users, including the creation of a
knowledge base with articles and step-by-step guides for clients.
* Helping with VPN, DNS, software-related issues, and location-specific problems.
* Managing a ticketing system for issue resolution and escalating complex matters to
3rd level support.
* Offering support for applications and end-users, including the creation of a
knowledge base with articles and step-by-step guides for clients.
* Handling the processes of onboarding, offboarding, and resolving tickets.
* Providing management and support for users' environments.
* Overseeing inventory and change management within the organization, including
the maintenance of network and systems, as well as patch cabling installations.
* Validating connections and monitoring connectivity capacity through connectivity
reports and dashboards.
* Managing Active Directory, DHCP, DNS, Exchange 2010, and the File server.
* Providing management and support for users' environments.
* Overseeing inventory and change management within the organization, including
the maintenance of network and systems, as well as patch cabling installations.
* Validating connections and monitoring connectivity capacity through connectivity
reports and dashboards.
* Managing Active Directory, DHCP, DNS, Exchange 2010, and the File server.