Technical Manager \\ Project Manager, Consultant (IT Infrastructure Solution \\ Project Manager), Pr

Client: Microsoft
As Project Manager \ Technical Manager was a critical role of the Microsoft Azure and cloud support
services, to be constantly challenged as the Platform expands to provide broader capabilities to
customers, support customers using a service rather than on premise Microsoft products, and to work
in collaboration with multiple Microsoft teams. Microsoft Azure platform which is available in 38
regions datacenters around the world.

Azure platform Support is a strategic unit of Cloud and Engineering Technical Support in responsible
for the following:
1. The definition and implementation of the support services required winning in the cloud
marketplace.
2. Resolving customer issues including complex technical scenarios integrating several cloud
capabilities (Windows Azure services as IaaS, PaaS, SaaS, and deployment models) and scenarios
supporting the service such as service availability, Connectivity, quality, outage management,
degradation of performance, correlation of usage and charges, and cost efficient solution
architecture.
3. Provide critical product feedback to multiple teams.
4. Lead the integration of talent to resolve issues with specific technologies as part of Azure
Support ecosystem.
6. Service Analysis and strategy:
* Ensure service level targets are met,
* Monitors SLA and collects data to maintain awareness of current practices and future trends
* Analyses pricing trends in the market and benchmarking studies
* Match expectation of customer contract / business needs and technical teams
* Review, Monitor, Track and take corrective and preventive actions
* Define / Design KPIs for performance measurement
* Evaluate support risks and prepare to support new features
* Defining and designing continuous service improvements

As a project manager I provide full-spectrum of consulting solutions in Infrastructure Technology,
ITIL implementation, Software, Infrastructure outsourcing, SLA Management, Budget, Cost, Revenue,
Profitability, Prepare Proposal, and cloud computing solutions.
Program Managers, People Management, Technical Specialists, Process & Quality Managers.

As Infrastructure consultant provides strategic uses of infrastructure, network and operations as an
asset. To create and deliver technology strategies to optimize the use of technology resources
related to hardware and physical system. And guide the organization to valuable investments in
hardware and platform. Work in areas of technology and platform infrastructure from the middleware
to design, build, and operate in an IT environment that is capable of supporting the enterprise
business applications.
As a Technology consultant I provide full-spectrum of consulting solutions in Infrastructure
Technology, ITIL implementation, Software, Infrastructure outsourcing, SLA Management, Prepare
Proposal, and cloud computing solutions.
People Management (Program Managers, Technical Specialists, Process & Quality Managers),
Business Management (Budget, Cost, Revenue and Profitability).

Earned a reputation for designing cloud deployment strategies that mitigate risk while meeting
infrastructure, employee, customer and budgetary needs.
Provide thought leadership and architectural expertise to a cross-functional team charged with
deploying a host of customer-related applications and data to the cloud.

Responsibilities as Infrastructure Solution Consultant:
* Develops and implements strategic IT Infrastructure outsourcing plans
* Acts as the solution lead; challenges complex conflicting business needs and reconciles them
in a valuable solution. Integrates functional, technical and organizational concepts and
objectives into a coherent overall solution
* Effectively positions various alternatives and uses a structured approach for selecting the
best IT infrastructure outsourcing solution
* Supports the decision-makers in shaping and closing IT infrastructure outsourcing deals
* Leads & guides difficult negotiations and ensures results of negotiations support the
customer's current & future business needs
Relationship management:
Partners with executive management to ensure the deal & solution accomplish business
objectives
Communication & reporting:
* Effectively articulates the solution's value
* Develops & presents reports to different stakeholders including senior management / executive
level
Communication & reporting:
* Effectively articulates the solution's value
* Develops & presents reports to different stakeholders including senior management / executive
level
Service Analysis and strategy:
* Ensure service level targets are met,
* Monitors SLA and collects data to maintain awareness of current practices and future trends
* Analyses pricing trends in the market and benchmarking studies
* Match expectation of customer contract / business needs and technical teams
* Review, Monitor, Track and take corrective and preventive actions
* Define / Design KPIs for performance measurement
* Defining and designing continuous service improvements

iGATE provides full-spectrum consulting, technology and business process outsourcing, and product &
engineering solutions. A diversified, well-trained and motivated talent pool of over 27000 people
works cohesively to deliver solutions based around a mature global delivery model to clients across
the Americas, Europe- Middle East-Africa (EMEA) and Asia-Pacific. Despite the reach and
global-spanning capabilities of delivery centers, one of the most dynamic and highly adaptable IT
service giants.
I have worked with several USA & Europe based clients like GE Financial Assurance, GE Corporate, GE
Water, GE Supply, Rexel, Gexpro, SAVVIS, British American Tobacco, Universal Bank of California,
Guardian Financial and St. Jude Medical. My following responsibilities included:
Responsibilities as Program Manager (IT Infrastructure Management Service):
* Roadmaps: Determine the future IT landscape, and define the projects (with the technical &
budget impact) needed to fulfill
* Full service IT management for long term outsourcing customers
* Various projects regarding the IT Integration & Carve outs
* Cloud Readiness: Evaluate cloud possibilities for organizations of all sizes.
* IT Service Continuity / Disaster Recovery Study
* IT Audits & Optimization: Capacity, Security, Licensing
* Designing reference architectures for future reuse within the organization
* Setup of new datacenter as DR location with joint dev/test environment for resource efficiency
* Transition from custom developed ERP application to a complex implementation

My Contribution:
* Business / IT Alignment - Translating business needs into technical context
* Operations Management - SLA, SLO, Manage day-to-day operational teams
* Relationship Management - Manage strategic partnerships with long term outsourcing customers
* Enterprise Architecture - Proactively identifying/analyzing the execution of change toward
desired business vision and outcomes in an holistically manner
* Consultancy - Strategical assistance during long term decision making
* Projects - Technical Lead (with end-to-end responsibility) for large infrastructure projects
* Outsourcing - Architecture Governance for several long term outsourcing customers
* Service Management - Delivering & guarding the correct service for all parties involved
* Coaching - Acting as a mentor to all kind of engineers
* Presales - Infrastructure Design & Bid Responsible
* Trend Analysis - Objective insight into emerging technologies, Seek opportunities for
improvement in processes and operations.

Project : Windows COE \ Network COE \ IT Security COE \ Unix Support \ Product COE
Client : GE Water & PT, Trevos, PA, USA / GE C&I / GE CIS, Shelton, CT, USA / GE Supply
Shelton, CT, USA
Duration : Jan-2007 to Dec' 2009
Platform : Windows Servers, Sun Solaris, Red-Hat Linux, HP-UX, Win2K/NT ,Cisco, IIS, Apache, JBoss,
Tomcat, Veritas, Nagios, iPlanet 6.0, Netegrity Site Minder 5.5, Interwoven
TeamSite 5.5.2, Interwoven open deployment, Interwoven IXOS 5A, Webtrends,
Oracle, SQL, storage, VMware and cloud computing
Responsibilities as Project Manager Data Center Operations
* Managing around 50+ resources and carry overall responsibility for execution of the project.
* Organize all resources (hardware, software, personnel) required by the project.
* Review & approve all project related plans as required by Quality Management Systems.
* Planning, Initiating, Directing, Controlling, Monitor progress & schedule of project.
* Address customer complaints. Prevent recurrence.
* information security risk assessment, network security reviews, operating systems security
reviews, vulnerability assessment using tools such as Symantec-ESM and Nessus, audits for
compliance with international acts and security standards such as BS 7799, HIPAA, GLBA, SOX
404 etc, preparation of security policies and procedures, business continuity plans / disaster
recovery plans, evaluation of security products, designing secure network architecture and
solutions, preparing security road map, implementation
* Take necessary corrective action to remove non-conformities if any reported in the Project
audit report.
* Review the monthly metrics to make sure that projects are operating within SLA limits.
* Ensure usage and creation of project learning and good practices by project team on Knowledge
Center.
* Review and oversee daily operations and report summary to leadership.
* Seek opportunities for improvement in processes and operations.
* Stand up to team members and help them work through challenges and project delays, etc.
* Interface and communicate effectively with technical and business leadership.
* Review team member's performance and advise appropriately.
* Preparing project plans for new implementations and strategic changes in environment.
* Outage Management - This includes outage response, outage resolution, root cause analysis,
outage communication and required vendor coordination.
* Documentation - Preparing technical, quality related, procedural, architectural documents.
* Taking initiatives to make the IMS activities process driven which results into smooth
operations along with the help of Project Leaders, SQA, and Business Delivery Owner.
My Contribution
* Project Management - Manage internal high profile Infrastructure projects
* Team Management - Team leader of the central Infrastructure team
* Coaching - Guiding team members though the inner workings of project methodologies
* System Architect - Designing & maintaining complex / distributed Servers Windows, Unix -
Linux\Solaris\HP & Storage, Network
* Application Integration - Integrating new business application within our environment in a
sustainable manner
* Business / ICT Alignment - Keeping a positive relationship between
* Information technologies and the accepted financial measures of performance.

Project : Server and Middleware support
Client : One of the Top 16 Financial institute in the USA
Duration : Oct-2005 to Dec-2006
Platform : Windows\ Sun Solaris 8, Red-Hat Linux, IBM http server, Apache, Tomcat, IIS 5, Win2K,
IIS5, JBoss: 4.2.X, WebLogic: 8.1
Monitoring Tools: Wily Introscope
Client is a full-service commercial bank, providing a broad mix of financial services to businesses
and
Individuals among the bank's markets are consumer, small business, middle market, real estate,
Corporate, correspondent, and trade finance.

As a Project Leader, Service and Production Support responsibilities includes,
* Installation, configuration, administration, troubleshooting issues in production, development
and test environment for Application and Web Servers on Windows and UNIX
* Configuration, setup and build of Application Servers according to new project requirements
* Network Deployment for centralized management of Enterprise Applications
* Alert Monitoring, Incident, Problem & Change Mgmt
* Scheduled maintenance as per downtime requirement
* Raising and coordinating problem tickets with IBM and other 3rd party vendors