05/20/2025 updated

**** ******** ****
100 % available

Virtual Assistant | Administrative Support | Customer Service | ESL

Cabuyao, Philippines
Only remote
Bachelor of Science in Psychology
Cabuyao, Philippines
Only remote
Bachelor of Science in Psychology

Profile attachments

Shaneeunicebasco_CV_Updated.pdf

Calendar ManagementBankingCustomer Relationship ManagementServicio al ClienteData ManagementFinancesFinancial AccountingRecruitmentInstructional DesignProject ManagementSalesforce.ComSAP ApplicationsAtlassian TrelloWorkflowsInterviewingSchedulingAdministrative OperationsOnboardingWrikeMicrosoft TeamsSlackGoogle Suite
Administrative Support & Data Management
Email & Calendar Management with strong organizational skills for managing schedules, handling emails, and coordinating tasks efficiently.

Financial Processing & Reports
Management of financial transactions, payouts, and compliance reviews using banking platforms like Chase, Wise, and Signature Bank.

TESOL-Certified English Language Instruction
Delivery of interactive online English lessons to diverse learners with expertise in adapting teaching methods for various age groups.

Recruitment & HR Coordination
End-to-end recruitment processes including sourcing, screening, interviewing, and onboarding candidates.

CRM & Project Management Tools
Proficiency with SAP, Salesforce, Microsoft Teams, RCM for data management and client relationship management.

Customer Service & Client Relations
Handling of voice, email, and chat support for customer inquiries with focus on high satisfaction ratings.

Virtual Assistance & Communication
Utilization of Google Suite, Microsoft Office, Zoom, Trello, Slack, Wrike, and Bridge App for task coordination and workflow management.
 

Experience

Professional experience0 - 5 years
Freelancer since2023

Languages

EnglishFluent

Project history

Home-Based ESL Teacher

51Talk
Delivered interactive online English lessons to students of all ages. Assessed student progress and provided constructive feedback. Utilized TESOL training to enhance lesson effectiveness.

Talent Sourcing and Recruitment Specialist

Upwork
Conducted end-to-end recruitment including sourcing, screening, interviewing, and onboarding candidates. Collaborated with clients to understand job requirements and source top-tier talent.

Human Resources Specialist

PIFS Enterprises Co.
Handled end-to-end recruitment processes including job posting, screening, interviews, and hiring. Coordinated with department heads to fulfill staffing needs and manage onboarding.

Virtual Assistant | Finance Team Lead

TopstepTrader Inc.
Managed financial transactions, payouts, and compliance reviews using Chase, Wise, and Signature Bank. Processed ACH batches, wires, and funding requests while ensuring accuracy and efficiency.

Pricing Analyst

3M Inc.
Handled data cleansing, pricing analysis, and issue resolution for international clients. Utilized SAP, Salesforce, and RCM for data management and price matching.

HR Staff

Ohgitani Philippines Inc.
Managed onboarding, recruitment, employee benefits, and documentation. Conducted orientations, timekeeping, and incident report management.

Customer Service Representative

Concentrix
Handled voice, email, and chat support for customer inquiries and orders. Processed retail service requests and ensured high customer satisfaction ratings.

Certificates

TESOL

American Institute

2025


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