Shannen Quejado


Last update: 12.10.2022

Freelance General Virtual Assistant

Graduation: BS in Medical Technology
Hourly-/Daily rates: show
Languages: English (Full Professional)


Servicio al Cliente Communication Data Entry Graphic Design Marketing Lead Generation Project Management Social Media Managing Client Expectations




A Virtual Assistant and a Customer service advocate. with 4 years experience in various tasks such as, preparing data, track record, project management, social media marketer, lead generation, data entry, graphic design, communication, SEO. Ensuring projects are completed on time and with extreme confidentiality. spread headed a new 10-minute meeting initiative that increased the current CEO's productivity and reduced wasted time by 10%. Strive in fast faced, virtual environments following established procedures and practices to exceed all client expectations. experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support resolving issue and developing relationships to ensure loyalty and growth.

Project history

03/2022 - 09/2022
Data Entry Associate
Alpha Mail Media (Media and Publishers, 1000-5000 employees)

-Gathers, validates, formats, cleans, and uploads the contact information for our campaigns. -Conducting a thorough data analysis of clients' information and storage systems. -Installing and maintaining data collection software and various web scrapers. -Verifying and extracting data through diligent research across multiple websites & sources. -Importing and transferring data to a secure central database. -Performing regular data integrity and quality audits. -Creating and submitting data collection reports. -Troubleshooting database storage issues. -Produce qualitative and quantitative reports to be used in data analysis

09/2021 - 07/2022
Email Specialist
Accenture (Telecommunications, 5000-10.000 employees)

Assist customers with queries related to their order status, available products, dispatch details, payment details, Coordinating with different courier partners, to get an update on the delivery status via Emails and deal with multiple customers at the same time.

05/2021 - 01/2022
Data Entry Associate
Booth & Partners (Other, 500-1000 employees)

-Perform fast and accurate data entry of all information as assigned -Process the documentation received in accordance to the agreed service standards and established policies and procedures -Format CVs -Register New Candidates from Central Mailbox -Update Existing Candidates from Central Mailbox -Requests to MP IT profiles for correction -Check, verify, and correct source documents for accuracy -Update and maintain information on computer systems and archives -Maintain a high level of confidentiality and discretion over sensitive documents -Knowledgeable with correct spelling, grammar, and punctuation

08/2021 - 12/2021
Healthcare Specialist
WNS (Insurance, 5000-10.000 employees)

Furnishing members and health care practitioners with details regarding members' benefits. Granting pre-authorizations for medical treatment, if covered. Advising members of outstanding co-payments. Providing extant and prospective members with the details of network providers.

04/2021 - 08/2021
TIER II Technical Support
Afni (Telecommunications, 5000-10.000 employees)

Diagnose and troubleshoot any issues related to a product we sell. Also provide instructions for common tasks such as setting up an account or installing software.

09/2020 - 05/2021
Social Media Manager
My Virtual Mate (Other, 1000-5000 employees)

-In charge of Social Media Management -Handles Social Media Marketing tasks -Create content calendars -Messaging and connecting to people in Social Media -Create Graphics (Canva)

06/2019 - 04/2021
Customer Service Representative
Concentrix (Telecommunications, >10.000 employees)

Effectively field complaints about telephone service, wireless reception, dial-up Internet connectivity and billing issues. Conduct research into connectivity problems or billing errors to resolve issues. Treat customers with kindness, honesty and respect to retain their business.

11/2019 - 08/2020
Social Media Manager
KMC Mag solutions Inc. (Other, 1000-5000 employees)

Working with the digital marketing team to create digital campaign materials depending on the brand guidelines established for specific clients. -Reporting to the Lead digital designer and team to be able to meet deliverables given without with successful aesthetics, standards & quality.

03/2019 - 02/2020
Virtual Assistant
Promoshin (Media and Publishers, 5000-10.000 employees)

  • Admin task
  • Email Management
  • Setting appointment
  • Email Management
  • Project Management
  • Data Entry

Local Availability

Only available for the countries Philippines
Profileimage by Shannen Quejado Freelance General Virtual Assistant from Rodriguezrizal Freelance General Virtual Assistant