Servicio al ClienteCommunicationConfidencialidadData EntryGraphic DesignMarketingLead GenerationProject ManagementSocial MediaManaging Client Expectations
A Virtual Assistant and a Customer service advocate. with 4 years experience in various tasks such as, preparing data, track record, project management, social media marketer, lead generation, data entry, graphic design, communication, SEO. Ensuring projects are completed on time and with extreme confidentiality. spread headed a new 10-minute meeting initiative that increased the current CEO's productivity and reduced wasted time by 10%. Strive in fast faced, virtual environments following established procedures and practices to exceed all client expectations. experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support resolving issue and developing relationships to ensure loyalty and growth.
Experience
Professional experience0 - 5 years
Languages
EnglishFluent
Project history
Data Entry Associate
Alpha Mail Media
Media & Publishing
1000-5000 team member
-Gathers, validates, formats, cleans, and uploads the contact information for our campaigns. -Conducting a thorough data analysis of clients' information and storage systems. -Installing and maintaining data collection software and various web scrapers. -Verifying and extracting data through diligent research across multiple websites & sources. -Importing and transferring data to a secure central database. -Performing regular data integrity and quality audits. -Creating and submitting data collection reports. -Troubleshooting database storage issues. -Produce qualitative and quantitative reports to be used in data analysis
Email Specialist
Accenture
Telecommunications
5000-10.000 team member
Assist customers with queries related to their order status, available products, dispatch details, payment details, Coordinating with different courier partners, to get an update on the delivery status via Emails and deal with multiple customers at the same time.
Data Entry Associate
Booth & Partners
Other
500-1000 team member
-Perform fast and accurate data entry of all information as assigned -Process the documentation received in accordance to the agreed service standards and established policies and procedures -Format CVs -Register New Candidates from Central Mailbox -Update Existing Candidates from Central Mailbox -Requests to MP IT profiles for correction -Check, verify, and correct source documents for accuracy -Update and maintain information on computer systems and archives -Maintain a high level of confidentiality and discretion over sensitive documents -Knowledgeable with correct spelling, grammar, and punctuation
Healthcare Specialist
WNS
Insurance
5000-10.000 team member
Furnishing members and health care practitioners with details regarding members' benefits. Granting pre-authorizations for medical treatment, if covered. Advising members of outstanding co-payments. Providing extant and prospective members with the details of network providers.
TIER II Technical Support
Afni
Telecommunications
5000-10.000 team member
Diagnose and troubleshoot any issues related to a product we sell. Also provide instructions for common tasks such as setting up an account or installing software.
Social Media Manager
My Virtual Mate
Other
1000-5000 team member
-In charge of Social Media Management -Handles Social Media Marketing tasks -Create content calendars -Messaging and connecting to people in Social Media -Create Graphics (Canva)
Customer Service Representative
Concentrix
Telecommunications
>10.000 team member
Effectively field complaints about telephone service, wireless reception, dial-up Internet connectivity and billing issues. Conduct research into connectivity problems or billing errors to resolve issues. Treat customers with kindness, honesty and respect to retain their business.
Social Media Manager
KMC Mag solutions Inc.
Other
1000-5000 team member
Working with the digital marketing team to create digital campaign materials depending on the brand guidelines established for specific clients. -Reporting to the Lead digital designer and team to be able to meet deliverables given without with successful aesthetics, standards & quality.