12/11/2024 updated
SB
100 % available
Technical and Customer Consultant | Infrastructure Engr | eam Leader
Antipolo City, Philippines
Only remote
BS Computer EngineeringAgile MethodologyAmazon Web ServicesAsanaAtlassian ConfluenceAtlassian JiraMicrosoft AzureCustomer SatisfactionIT Service ManagementProject ManagementStandardizationAtlassian TrelloZoho Office SuiteMetricsCustomer SupportKanban
If you're looking for someone to represent you and serve your clients professionally, I'm here to help!
Here are several skills and tools I've developed over time that I can apply if this platform is being utilized:
✨Tech-Savviness: Adapt easily to various technologies and tools.
? Exceptional Customer Support: Provide compassionate assistance to users' concerns and requests.
? Effective Project Management: Focus on goals and collaborate with the team to achieve desired outcomes.
? Service Excellence: Prioritize customer satisfaction and align with SLA metrics.
? Efficient Work Management: Thrive under pressure, maintaining organization with tools like Trello, Asana, and Kanban boards, following Agile methodologies.
? Documentation Proficiency: Ensure all processes are thoroughly documented for record-keeping and standardization.
TOOLS/APPLICATIONS UTILIZED:
✔️ Zoho/Managed Engine
✔️ ITSM
✔️ ServiceNow
✔️ Microsoft 365
✔️ Google Products
✔️ Canva
✔️ Asana
✔️ Jira
✔️ Confluence
✔️ LastPass/1Password/Keepass
✔️ Azure
✔️ AWS
Here are several skills and tools I've developed over time that I can apply if this platform is being utilized:
✨Tech-Savviness: Adapt easily to various technologies and tools.
? Exceptional Customer Support: Provide compassionate assistance to users' concerns and requests.
? Effective Project Management: Focus on goals and collaborate with the team to achieve desired outcomes.
? Service Excellence: Prioritize customer satisfaction and align with SLA metrics.
? Efficient Work Management: Thrive under pressure, maintaining organization with tools like Trello, Asana, and Kanban boards, following Agile methodologies.
? Documentation Proficiency: Ensure all processes are thoroughly documented for record-keeping and standardization.
TOOLS/APPLICATIONS UTILIZED:
✔️ Zoho/Managed Engine
✔️ ITSM
✔️ ServiceNow
✔️ Microsoft 365
✔️ Google Products
✔️ Canva
✔️ Asana
✔️ Jira
✔️ Confluence
✔️ LastPass/1Password/Keepass
✔️ Azure
✔️ AWS
Experience
Professional experience5 - 10 years
Freelancer since2021
Languages
EnglishFluent
Project history
Assess and develop operational procedures, provide technical support across various technology domains, and manage major incidents and changes.
Manage application availability, deploy updates, and provide technical support for app services.
Provide 24x7 support, resolve incidents and escalations, generate documentation, and maintain compliance with ITIL procedures.