05/20/2025 updated
100 % available
Expert ServiceNow Developer | Building Scalable IT
USA
USA
B.techData AnalysisApplications ArchitectureApplication Lifecycle ManagementSystems EngineeringAsset ManagementBusiness Rule Management SystemsCase ManagementChange ManagementConfiguration Management DatabasesConfiguration ManagementContent ManagementContract ManagementInformation Technology Infrastructure Libraries (ITIL)Incident ManagementIT Service Management
- Certified System Administrator with 8+ years of experience in ServiceNow Development and Administration
- Designed and developed solutions within the ServiceNow environment to include modifications of applications, forms, workflow, interfaces and any other customization required to support ITIL Process with considerable knowledge of ITIL V3
- Extensive experience in designing, developing administering ITSM suite of applications with considerable knowledge on ITSM Products including Incident Management, Change Management, Problem Management, Asset Management, SLM, SRM, CMDB, AIE
- Considerable knowledge & experience of custom application development on the ServiceNow platform including Custom UI Pages and content in the CMS and rebuilding legacy applications in ServiceNow a plus
- Possess the skill to develop on the ServiceNow platform including the customization of the core applications such as Incident, Problem, Change, Configuration & Asset Management, Service Catalog, Reporting, Discovery and Integrations
- Implemented CSM functionalities such as Case Management, Knowledge Management, Service Portals, Virtual Agent, and Omni-Channel configurations to enhance customer support operations
Key Result Areas:
- Participating in the complete Software Development Lifecycle for an enterprise Service Management (SM) tool (ServiceNow) including design, development and implementation of ServiceNow customizations, configuration, reporting and analytics
- Acting as Integration Analyst and executing Systems Engineering, Designing, Developing, Testing, and implementation of specifications provided by clients
- Performing Application Architecture, Analysis, Technical Designing, Development, Implementation, Performance Tuning, Testing, Configuration Management and Release/Build management in all stages
- Working upon ServiceNow Modules including Performance Analytics & Reporting, Project & Portfolio Management, Time Reporting, HR Service Delivery and all ITSM Modules (Incident, Request, Change, Problem, Asset, Service Levels)
- Executing implementation, troubleshooting, development and configuration of ServiceNow Applications
- Inspecting user issues, providing on-time resolution for assigned incident/service requests and acting as a single point of contact between services provided & users
- Installing, configuring different modules of ServiceNow and implementing ServiceNow Applications incuding Incident, Problem, Change, Configuration, Asset Management, Software Asset Management, Contract Management and Procurement
- Developing & implementing plans to improve delivery standards; defining service standards and ITIL based guidelines for excellent service delivery
- Facilitating smooth recovery of services & least downtime for client by leading the outage calls and effectively managing escalations; promptly resolving problems & issues (bridge management)
- Driving timely closure of all incidents as per Incident Management practices; conducting RCA of all incidents and preparing incident reports; conducting trend analysis to avoid recurrence of issues
- Executing modification, addition, deletion of fields, fetching of reports manually, and creating scheduled reports and user login as per requests, with the application of business rules
Languages
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