10/26/2026 updated
100 % available
Customer Care Specialist / Backoffice / Recruiter
Livadia, Cyprus
Only remote
Abitur (German University Entrance Qualification) | Applied Mathematics, TU DarmstadtCustomer Relationship ManagementCustomer ExperienceCustomer SatisfactionCustomer Communications ManagementCustomer Demand PlanningExcel Pivot TablesBack OfficeCustomer SupportCustomer Acquisition
I am an experienced professional specializing in Customer Success, Account Management, Customer Support, IT Access Management, and Business Operations. My background includes banking, financial services, insurance, logistics, and customer relationship management.
Customer Success & Account Management
Customer onboarding, retention, and relationship management
Managing existing client portfolios and providing ongoing customer support
Identifying customer needs, resolving issues, and coordinating solutions
B2B and B2C communication, sales, lead management, and follow-ups
CRM management, customer documentation, and account administration
IT Access Management & Compliance
Professional experience in IT Access Management at Deutsche Bank
Reviewing user permissions, access requests, and authorization roles
Approving or rejecting requests based on internal policies and procedures
Working with complex banking systems and structured approval workflows
Strong analytical thinking, accuracy, and attention to detail
Business Operations & Coordination
Coordinating daily operational processes and external service providers
Experience managing logistics operations involving up to 60 delivery drivers
Monitoring workflows, resolving operational issues, and ensuring timely execution
Cross-functional communication, reporting, and administrative support
Tools & Technical Skills
Experience with multiple CRM platforms and internal business applications
Microsoft Excel: VLOOKUP, formulas, dropdown lists, and cross-sheet references
Microsoft Word, documentation, and reporting
Fast adaptation to new software, technologies, and business processes
Professional Experience
Deutsche Bank: IT Access Management and authorization processes
Amazon and logistics operations: Coordination, operational support, and process management
NAGA Markets: Account Management, customer communication, and client relationship development
Smart Trader Community: Customer onboarding, retention, account support, and sales
Insurance industry: Customer consultation and financial services support
Personal Strengths
Highly organized, reliable, analytical, detail-oriented, and solution-focused. Experienced in managing multiple priorities, communicating with clients, and working independently.
Languages: German (native), English (good conversational proficiency), Persian/Farsi.
Availability: Remote freelance projects from Cyprus, particularly in Customer Success, Account Management, Customer Operations, IT Access Management, Application Support, and Project Coordination.
Experience
Professional experience5 - 10 years
Freelancer since2023
Languages
GermanNative speakerEnglishGoodPersianNative speakerTurkishGood
Project history
Project 1:
Telecommunication:
Customer Care (German/English/Turkish)
-Â Providing timely and empathetic assistance to customers via phone, email, and live chat channels.
-Â Resolving customer inquiries, concerns, and complaints with professionalism and efficiency. Maintaining a high level of product knowledge to address customer questions accurately and effectively.
-Â Documenting customer interactions and feedback to provide insights for continuous improvement.
-Â Collaborating with cross-functional teams to ensure prompt resolution of customer issues and enhance overall customer experience.
Project 2:
Recruiting:
Sourcing and Candidate Engagement: Utilize diverse online platforms, job boards, social media, and networking channels
Screening and Interviewing: Conduct thorough screenings and interviews to evaluate candidates' technical competencies, qualifications, and cultural fit
Candidate Relationship Management: Foster strong relationships with candidates throughout the recruitment lifecycle. Market Analysis: Stay abreast of IT industry trends, salary benchmarks, and emerging technologies.
Telecommunication:
Customer Care (German/English/Turkish)
-Â Providing timely and empathetic assistance to customers via phone, email, and live chat channels.
-Â Resolving customer inquiries, concerns, and complaints with professionalism and efficiency. Maintaining a high level of product knowledge to address customer questions accurately and effectively.
-Â Documenting customer interactions and feedback to provide insights for continuous improvement.
-Â Collaborating with cross-functional teams to ensure prompt resolution of customer issues and enhance overall customer experience.
Project 2:
Recruiting:
Sourcing and Candidate Engagement: Utilize diverse online platforms, job boards, social media, and networking channels
Screening and Interviewing: Conduct thorough screenings and interviews to evaluate candidates' technical competencies, qualifications, and cultural fit
Candidate Relationship Management: Foster strong relationships with candidates throughout the recruitment lifecycle. Market Analysis: Stay abreast of IT industry trends, salary benchmarks, and emerging technologies.
Email Management: Efficiently process emails and oversee employee system access.
Onboarding Coordination: Facilitate the seamless onboarding process for new employees, ensuring compliance and smooth integration into the organization.
Onboarding Coordination: Facilitate the seamless onboarding process for new employees, ensuring compliance and smooth integration into the organization.
- Delivering courteous and efficient assistance to customers via various communication channels, including phone, email, and chat.
-Â Addressing customer inquiries, resolving issues, and providing solutions in a timely and professional manner.Â
- Maintaining up-to-date knowledge of products/services to effectively assist customers and promote satisfaction.
- Recording and documenting customer interactions and feedback to improve service quality and meet customer needs. Collaborating with team members and other departments to ensure seamless customer experiences and problem resolution.
- Recruitment and Training: Spearhead recruitment efforts, conducting interviews and training sessions for new hires.
- Operations Coordination: Daily coordination with a team of 40–50 drivers, overseeing schedules and ensuring timely deliveries.
-Â Communication: Interface with Amazon using Chime for effective communication and collaboration.
-Â Administrative Tasks: Handle email correspondence, create duty rosters, and ensure smooth operational workflows
-Â Addressing customer inquiries, resolving issues, and providing solutions in a timely and professional manner.Â
- Maintaining up-to-date knowledge of products/services to effectively assist customers and promote satisfaction.
- Recording and documenting customer interactions and feedback to improve service quality and meet customer needs. Collaborating with team members and other departments to ensure seamless customer experiences and problem resolution.
- Recruitment and Training: Spearhead recruitment efforts, conducting interviews and training sessions for new hires.
- Operations Coordination: Daily coordination with a team of 40–50 drivers, overseeing schedules and ensuring timely deliveries.
-Â Communication: Interface with Amazon using Chime for effective communication and collaboration.
-Â Administrative Tasks: Handle email correspondence, create duty rosters, and ensure smooth operational workflows