Customer Care / Back Office / Recruiter
Talenttrek Consulting
(Telecommunications, < 10 employees)
Keywords
Servicio al Cliente
Active Listening
Customer Relationship Management
Business Process Improvement
Customer Experience
Customer Satisfaction
Customer Communications Management
Loyalty Programs
Excel Pivot Tables
Back Office
Skills
As a Customer Care Specialist, I am dedicated to providing exceptional assistance to customers across various communication channels. With a focus on prompt and courteous resolution, I strive to cultivate positive customer experiences through active listening, empathy, and personalized solutions. Proficient in our products and services, I guide customers efficiently through troubleshooting processes and usage inquiries. I meticulously document customer interactions, enabling continuous improvement initiatives. Collaborating with cross-functional teams, I ensure seamless customer experiences and foster long-term customer loyalty.
Project history
05/2023
-
Present
Project 1:
Telecommunication:
Customer Care (German/English/Turkish)
- Providing timely and empathetic assistance to customers via phone, email, and live chat channels.
- Resolving customer inquiries, concerns, and complaints with professionalism and efficiency. Maintaining a high level of product knowledge to address customer questions accurately and effectively.
- Documenting customer interactions and feedback to provide insights for continuous improvement.
- Collaborating with cross-functional teams to ensure prompt resolution of customer issues and enhance overall customer experience.
Project 2:
Recruiting:
Sourcing and Candidate Engagement: Utilize diverse online platforms, job boards, social media, and networking channels
Screening and Interviewing: Conduct thorough screenings and interviews to evaluate candidates' technical competencies, qualifications, and cultural fit
Candidate Relationship Management: Foster strong relationships with candidates throughout the recruitment lifecycle. Market Analysis: Stay abreast of IT industry trends, salary benchmarks, and emerging technologies.
Telecommunication:
Customer Care (German/English/Turkish)
- Providing timely and empathetic assistance to customers via phone, email, and live chat channels.
- Resolving customer inquiries, concerns, and complaints with professionalism and efficiency. Maintaining a high level of product knowledge to address customer questions accurately and effectively.
- Documenting customer interactions and feedback to provide insights for continuous improvement.
- Collaborating with cross-functional teams to ensure prompt resolution of customer issues and enhance overall customer experience.
Project 2:
Recruiting:
Sourcing and Candidate Engagement: Utilize diverse online platforms, job boards, social media, and networking channels
Screening and Interviewing: Conduct thorough screenings and interviews to evaluate candidates' technical competencies, qualifications, and cultural fit
Candidate Relationship Management: Foster strong relationships with candidates throughout the recruitment lifecycle. Market Analysis: Stay abreast of IT industry trends, salary benchmarks, and emerging technologies.
11/2022
-
05/2023
Boarding Services
Deutsche Bank
(Banks and financial services, >10.000 employees)
Email Management: Efficiently process emails and oversee employee system access.
Onboarding Coordination: Facilitate the seamless onboarding process for new employees, ensuring compliance and smooth integration into the organization.
Onboarding Coordination: Facilitate the seamless onboarding process for new employees, ensuring compliance and smooth integration into the organization.
02/2019
-
07/2022
Customer Care Specialist / team Lead
Amazon DH1
(Transport and Logistics, >10.000 employees)
- Delivering courteous and efficient assistance to customers via various communication channels, including phone, email, and chat.
- Addressing customer inquiries, resolving issues, and providing solutions in a timely and professional manner.
- Maintaining up-to-date knowledge of products/services to effectively assist customers and promote satisfaction.
- Recording and documenting customer interactions and feedback to improve service quality and meet customer needs. Collaborating with team members and other departments to ensure seamless customer experiences and problem resolution.
- Recruitment and Training: Spearhead recruitment efforts, conducting interviews and training sessions for new hires.
- Operations Coordination: Daily coordination with a team of 40–50 drivers, overseeing schedules and ensuring timely deliveries.
- Communication: Interface with Amazon using Chime for effective communication and collaboration.
- Administrative Tasks: Handle email correspondence, create duty rosters, and ensure smooth operational workflows
- Addressing customer inquiries, resolving issues, and providing solutions in a timely and professional manner.
- Maintaining up-to-date knowledge of products/services to effectively assist customers and promote satisfaction.
- Recording and documenting customer interactions and feedback to improve service quality and meet customer needs. Collaborating with team members and other departments to ensure seamless customer experiences and problem resolution.
- Recruitment and Training: Spearhead recruitment efforts, conducting interviews and training sessions for new hires.
- Operations Coordination: Daily coordination with a team of 40–50 drivers, overseeing schedules and ensuring timely deliveries.
- Communication: Interface with Amazon using Chime for effective communication and collaboration.
- Administrative Tasks: Handle email correspondence, create duty rosters, and ensure smooth operational workflows
02/2018
-
01/2019
Customer Support Specialist
Standard Life
(Insurance, 1000-5000 employees)
Providing exceptional assistance to customers across various communication channels, including phone, email, and chat, ensuring prompt and courteous resolution of inquiries, issues, and requests.
Cultivating positive customer experiences by actively listening to concerns, empathizing with their needs, and offering personalized solutions tailored to their unique circumstances.
Demonstrating expertise in our products/services to deliver accurate and comprehensive information, effectively guiding customers through troubleshooting processes and product usage.
Documenting detailed records of customer interactions and feedback in our CRM system, enabling continuous improvement initiatives and enhancing service quality.
Collaborating closely with cross-functional teams, including sales, product development, and technical support, to address complex customer issues, drive product improvements, and ensure holistic customer satisfaction.
Proactively facilitating contract-related tasks, including accessing and updating contract data using the Phoenix system, and providing administrative support by responding to written inquiries and managing documentation efficiently.
Cultivating positive customer experiences by actively listening to concerns, empathizing with their needs, and offering personalized solutions tailored to their unique circumstances.
Demonstrating expertise in our products/services to deliver accurate and comprehensive information, effectively guiding customers through troubleshooting processes and product usage.
Documenting detailed records of customer interactions and feedback in our CRM system, enabling continuous improvement initiatives and enhancing service quality.
Collaborating closely with cross-functional teams, including sales, product development, and technical support, to address complex customer issues, drive product improvements, and ensure holistic customer satisfaction.
Proactively facilitating contract-related tasks, including accessing and updating contract data using the Phoenix system, and providing administrative support by responding to written inquiries and managing documentation efficiently.
11/2017
-
02/2018
Insurance Consultant
Swiss Life Select
(Insurance, 50-250 employees)
Client Relations: Acquire new clients and coordinate meetings to provide tailored financial advice.
Financial Analysis: Conduct comprehensive financial analyses to inform product offers and recommendations. Documentation: Record client information accurately and generate detailed financial reports.
Financial Analysis: Conduct comprehensive financial analyses to inform product offers and recommendations. Documentation: Record client information accurately and generate detailed financial reports.
06/2017
-
11/2017
Internship as Insurance Salesman
Generali
(Insurance, 1000-5000 employees)
Sales Support: Assist in sales appointments, gathering client information and providing support during customer interactions.
Product Familiarization: Gain insights into various insurance products and services offered by the company.
Administrative Duties: Record and process damage reports, ensuring accurate documentation.
Product Familiarization: Gain insights into various insurance products and services offered by the company.
Administrative Duties: Record and process damage reports, ensuring accurate documentation.
Local Availability
Only available for remote work
