09/25/2025 updated
100 % available
IT Professional with Helpdesk Support and System Maintenance Experience
NAIROBI, Kenya
Worldwide
Currently studying at Mount Kenya UniversityWeb InterfacesHTMLJava (Programming Language)JavaScriptPHPTechnical SupportC++ (Programming Language)Cascading Style Sheets (CSS)Computer SecurityComputer ProgrammingData EntryWeb DevelopmentIBM Hardware Management ConsoleHelp DeskInformation Technology Operations
Helpdesk Support
Comprehensive helpdesk support experience with strong troubleshooting abilities for resolving IT issues efficiently.
System Maintenance & Troubleshooting
System maintenance and troubleshooting expertise to ensure optimal performance of IT infrastructure.
Software Installation & Configuration
Software installation and configuration skills across various platforms and applications.
Remote IT Support
Remote IT support capabilities for providing technical assistance to users regardless of location.
Hardware Management & Repairs
Hardware management and repair skills to maintain and fix computer equipment and peripherals.
User Training & IT Documentation
User training and IT documentation expertise to educate staff and students on basic IT operations.
Networking & Cybersecurity
Networking and cybersecurity fundamentals knowledge for maintaining secure IT environments.
Web Development
Front-end web development skills using HTML, CSS, and JavaScript for creating web interfaces.
Programming
Programming knowledge in PHP, Java, and C++ for developing software solutions.
Comprehensive helpdesk support experience with strong troubleshooting abilities for resolving IT issues efficiently.
System Maintenance & Troubleshooting
System maintenance and troubleshooting expertise to ensure optimal performance of IT infrastructure.
Software Installation & Configuration
Software installation and configuration skills across various platforms and applications.
Remote IT Support
Remote IT support capabilities for providing technical assistance to users regardless of location.
Hardware Management & Repairs
Hardware management and repair skills to maintain and fix computer equipment and peripherals.
User Training & IT Documentation
User training and IT documentation expertise to educate staff and students on basic IT operations.
Networking & Cybersecurity
Networking and cybersecurity fundamentals knowledge for maintaining secure IT environments.
Web Development
Front-end web development skills using HTML, CSS, and JavaScript for creating web interfaces.
Programming
Programming knowledge in PHP, Java, and C++ for developing software solutions.
Experience
Professional experience0 - 5 years
Freelancer since2024
Languages
EnglishFluent
Project history
Managing IT infrastructure and providing remote support. Training staff and students on basic IT operations.
Engaged in AI data processing and annotation. Conducted quality checks to enhance AI performance.
Offered helpdesk support and system maintenance. Assisted with software installation and configuration.