08/29/2025 updated

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100 % available

IT Technical Support Specialist with Hardware & Software Troubleshooting Expertise

Johannesburg, South Africa
Only remote
Matric (2017)
Johannesburg, South Africa
Only remote
Matric (2017)

Profile attachments

Sizwe Zulu.pdf

Technical SupportBackup DevicesServicio al ClienteComplianceData ManagementDesktop ComputingData/Record LoggingSoftware TroubleshootingSystem AdministrationDatabase Administration
IT Troubleshooting
Hardware and software troubleshooting with expertise in diagnosing and resolving network-related problems.

System Administration
Installation and configuration of computers, maintaining IT equipment and ensuring cybersecurity best practices.

Technical Support
Customer service desk management, logging staff queries, and ensuring timely resolution of technical issues.

Networking
CCNA 1-4 certification with knowledge of network configurations and protocols.

Data Management
Experience with data capturing, verification, and database management for customer information.

Software Support
Software upgrades, backup procedures, and application installation for various platforms including Blackberry devices.

Compliance Reporting
Documentation of customer information, exception reporting, and escalation procedures for compliance requirements.
 

Experience

Professional experience5 - 10 years
Freelancer since2017

Languages

EnglishNative speaker

Project history

IT Technical Support

Ugwebu trading and projects
Provides assistance in diagnosing and troubleshooting, resolving hardware, software, and network-related problems, maintaining IT equipment, ensuring cybersecurity best practices.

Junior IT Technical support

Tourvest Destination Management
Installing and configuring computers, diagnosing and solving hardware and software faults, logging staff queries, update calls and closing them, ensuring all deadlines are met.

Support Upgrades Consultant

Sage Pastel Accounting
Managing and assisting installation, performance, monitoring, faults diagnosis, and rectification. Monitoring service desk, helping clients to access team viewer, migrating data, sharing and registering companies, providing support in customer zones access to users.

Junior IT Technical support

TCM
Installing and configuring computers, diagnosing and solving hardware and software faults, logging staff queries, update calls and closing them.

Software support Consltant(blackberry)

Phat concept
After sales and Appa installation, software upgrades and backup of blackberry devices.

KYC data Analyst(Project Mecury)

KPMG
Independent customer file review, according to checklists and requirements, taking policy into account as well. Daily progress and exception reporting. Documenting outstanding customer information. Maintaining information in Excel and documentation in a physical file. Escalate to Compliance where appropriate and track escalations for reporting. Cross train so as to provide support to other areas within the Client Control Group.

Data capturing

GUMA smart cards
Storing delegates information into the database, verification of delegates, issuing of cards.

Certificates

Systems support NQF level 5

TCM Academy

2015

CCNA 1-4

TCM Academy

2011

A+

TCM Academy

2011

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