Salesforce Administrator

I have extensive experience as a Salesforce Business Analyst and Administrator, specializing in the implementation of Salesforce solutions across various industries, including automotive, electronics, and IT. I am open to tester role within IT projects, currently seeking a position that allows me to leverage my skills in manual testing while also gaining exposure to automated testing methodologies.

Professional Experience:

Salesforce Administrator for a consulting company (1 and a half years)
Some of my responsibilities as a Salesforce administrator in a consulting company were:


 

• App configuration based on client's business requirements.
• Deploy solution, organise go-live and hyper-care periods
• Management of data migration from other systems
• Reports and dashboards creation by working closely with stakeholders
• Update and maintain technical documentation (solution design document, deployment plan, user training material)
• Collaborate with the testing team to ensure applications/components are fully functional, perform unit tests and E2E application tests
• Oversee and fix any bugs or performance problems identified during testing
• Adjust the different clouds across the Salesforce platform with relevant experience in Sales Cloud and Service Cloud
• Worked on multiple projects in parallel with clients from different business industries

Salesforce Business Analyst at HELLA (6 and a half years)

• Gathered requirements through interviews with global Sales Representatives, translating findings into flow charts and specific requirements for external development consultant teams and internal Salesforce administrators.
• Employed an Agile approach to create user stories, test scenarios and acceptance criteria.
• Tested functionalities implemented by developers to ensure alignment with requirements.
• Coordinated with external development consultant teams and internal Salesforce administrators.
• Conducted face to face / video conference Salesforce training sessions for key users globally
• Created written training materials and video tutorials
• Provided user support for Salesforce CRM tool to over 500 internal Hella employees.
• Continuously focused on elimination of recurring issues and optimisation
• Launched Salesforce Lightning user interface in 17 Hella sales companies, overseeing migration, documentation, and user training.
• Implemented Salesforce "Service Console" in the customer service department, involving process design and alignment between multiple departments.
• Created Reports and Dashboards
• User management: employee arrivals, departures, role changes, licenses, permissions
• Defined KPIs and created user adoption dashboards

Content Manager at HELLA (6 months)

• Managed content and media assets for technical websites targeting garage audiences.
• Ensured the effectiveness of content delivery to diverse audiences.

Content Manager at Coultour (Start-up) (1 year)

• Conducted in-depth research on cultural points of interest for a mobile traveling guide.
• Created and managed content using an internal CMS, adhering to content creation guidelines.
• Synthesized and presented information in a compelling manner.

Courses:

• Manual QA Fundamentals - [e-spres-oh] Academy

Skills, Knowledge and Tools:

• Salesforce Integration and Customization
• Salesforce Administrator Certification
• Salesforce Administration
• Requirement Analysis and Use Case Identification
• Agile Methodology
• User Stories, Test Scenarios, and Acceptance Criteria Development
• Coordination with Development Teams
• Training and Documentation
• User Support for Salesforce CRM
• Salesforce Lightning User Interface Implementation
• Process Design and Alignment
• Content Creation and Management
• Research and Information Gathering
• CMS (Content Management System) proficiency
• JIRA, Microsoft Visio, Microsoft Office, Slack, Microsoft Teams, Zoom, Skype, Outlook, Asana