02/23/2023 updated

SA
100 % available

IT Infrastructure Specialist - On-Prem, hybrid & Cloud, Microsoft Azure, M365/Office365

Pakistan
Only remote
Bachelor of Engineering
Pakistan
Only remote
Bachelor of Engineering

Profile attachments

CV - Sohaibuddin Ahmed

Active DirectoryMicrosoft AzureBackup DevicesBulk MailCloud ComputingCloud EngineeringContinuous IntegrationDisaster RecoveryDomain Name System (DNS)Microsoft Exchange ServerHyper-VIdentity ManagementWindows ServersWindows PowerShellAzure Active DirectoryMicrosoft SharePointVirtual MachinesVirtualizationData/Record LoggingLoad BalancingOffice365System AvailabilityGitMicrosoft OnedriveKubernetesInformation Technology
Active Directory, Azure AD, Data Backup, bulk mail, cloud, Cloud Architecture, CI / CD, logging, Disaster Recovery, DNS, Git, Hyper-V, Identity management, Information Technology, Kubernetes, Load Balancer, Microsoft Azure, Exchange 2010, Microsoft Exchange Server, Office 365, Microsoft OneDrive, SharePoint Online, High Availability, virtual machines, Virtualization, PowerShell scripting, Microsoft Windows Server 2008, Windows Server 2012, Windows Server 2016, Windows Server 2019, M365, Exchange Online, Azure AD & Exchange Migration, Hybrid Infrastructure. 

Experience

Professional experience10+ years
Freelancer since2017

Languages

EnglishFluent

Project history

Team Lead (On-Prem, hybrid & Cloud Architecture)

Other

>10.000 team member

  • Managing Azure tenant and architecture to host application in cloud.
  • Deploy and manage Microsoft Azure: Azure subscriptions and resources, such as, Resource Groups, Azure storage, virtual machines (VMs), Availability Sets, virtual networks (VNet), Site-to-Site VPN, Network Security Groups (NSG), Azure Load Balancer.
  • Managing Azure containers, Kubernetes, and App services.
  • Managed and administrated virtual / physical server, On-prem exchange 2013, 2016, exchange online, office 365 suite, Teams, OneDrive, Stream, etc.
  • Managed Microsoft Exchange Online Protection to ensure email hygiene.
  • Ensure 24/7 availability Active Directory, Microsoft Exchange 2013 & 2016.
  • Active Directory management.
  • Patching / installing Exchange CU updates.

 

Projects:

  1. Designed and deployed hybrid (M365 & On-prem) architecture.
  2. Deployment of landing zones and Migration of On-prem workload to cloud (Microsoft Azure).
  3. Automation Office365 licenses management.
  4. Implementation of Microsoft OneDrive, Teams and Stream.
  5. Migration of Exchange 2010, 2013 & 2016 to Exchange online.
  6. Migration of Exchange 2010 / 2013 to Exchange 2016.
  7. Migration of disconnected AD user from primary domain to child and synchronising it with their mailboxes on Office 365.
  8. Conversion of office 365 account postfix of graduating students from @student.aku.edu to @alumni.aku.edu and migrating their account from On-prem to Office 365.
  9. Standardisation of Mailbox size as per grade.

Manager ICT

Institute of Business Administration (IBA)
* Overall responsible for Windows Servers, Active Directory, Microsoft Exchange Server, Office 365 suite,
and virtual/physical servers.
* Developed performance metrics to gauge the compliance on agreed KPIs.
* Developed approaches to gauge IT vendors providing services to IBA.
* Provide leadership, direction, and supervision and day-to-day operational and technical support to members
of the support teams; mentor, coach, and lead staff; create work assignments; establish priorities; monitor,
review, and supervise completion of assignments on time.
* Plan & design solutions to business problems via process automation, Improvement & Re-engineering.
* Meeting and coordinating with different organizational units and vendors for project related matters.
* Develop weekly, monthly, and quarterly reports

Specialist - System Administration - Information Technology

The Aga Khan University Hospital
* Plan & design solutions to business problems via process automation, Improvement & Re-engineering.
Using PowerShell scripts for automating different process.
* Identity management.
* Quarterly maintenance of the servers such patching, upgrades, roll-ups, etc.
* Basic to medium level PowerShell scripting.
* Managing hardware load balancer - Kemp.
* Deployed and managed password expiry notification email solution.

Projects:

1. Scripted / worked on identity management module, to automate identity management through PeopleSoft,
creating AD accounts, on prem / Exchange online email account.
2. Implementation of script to deactivate in active AD accounts throughout the forest.
3. Cleansing of AD data.
4. Provided bulk mail marketing solution to our marketing department.

IT Coordinator / Tier2 Lead - Service Delivery - Information Technology

The Aga Khan University Hospital
* Supervise delivery of online (phone, skype, Zoom, email, remotely etc) and physical support to users in
line with agreed SLAs and pre-defined standards.
* Coordinate all installations and fixes for desktop computers, printers, telephones, software, peripherals, etc.
* Actively manage the system for logging, monitoring, and resolving ICT systems-based difficulties to
provide for continuous performance improvement.
* Improve quality of support delivered to users by ongoing feedback on services provided and enhance the
skillset of service delivery team in line with the current technology trends and support requirement.
* Manage resource capacity and demand, by directing ticket prioritization and escalation to increase first call
resolution.
* Collaborate with vendors to implement systems and process improvements and provide high quality
technical support to the users.
* Analyze help desk performance using metrics in helpdesk ticketing software to meet departmental and
institutional performance goals.
* Researching, analysing and evaluating new technologies and products and proposing solutions to
organization




Projects:

1. End User Data Backup and Disaster Recovery.
2. Budgeting and replacing all Obsolete IT Equipment in AKU.
3. Disaster Recovery Stations.
4. Replacing Laser Printer with Thermal Printer.
5. Provided bulk mail marketing solution to our marketing department.

Assistant Manager Business Processing

Systems Limited (Pvt) Ltd.
* Leading a team of Business Analysts and after sale support team.
* Defined project requirements, solution design, project milestones, phases, elements, forming project team
and establishing project budget.
* To make sure that all the client issues are addressed within the given time.

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