11/03/2026 updated

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Information Security Consultant

Arrecife, Spain (Canary Islands)
Worldwide
Diploma as Full Stack Developer, frontend & backend
Arrecife, Spain (Canary Islands)
Worldwide
Diploma as Full Stack Developer, frontend & backend

Profile attachments

CV_Rachel Fries.pdf

HTMLData AnalysisAuditingMultilingualismCustomer Relationship ManagementCascading Style Sheets (CSS)Servicio al ClienteComputer SecurityComputer ProgrammingEspañolISO/IEC 27001Project ManagementData ProcessingTeam ManagementGDPRHubspotSafety Principles
Information Security
Expertise in ISO27001, TISAX, and GDPR compliance. Implementation of security measures and conducting internal audits.

Customer Success Management
Experience in managing customer relationships, focusing on account security and fraudulent activities prevention.

Data Analysis
Proficiency in information processing, categorization of security-related issues, and monitoring of OKRs.

Programming
Knowledge of HTML, CSS, JS, Python, and full-stack development capabilities.

Project Management
Team management, support of team members, and improving security response times.

Multilingual Communication
Fluency in German, English, and Spanish, with proficiency in customer service across languages.

Software Proficiency
Familiarity with various programs and apps including M365, G Suite, Hubspot, ClickUp, and Miro.
 

Experience

Professional experience5 - 10 years
Freelancer since2020

Languages

GermanNative speakerEnglishFluentFrenchBasic knowledgeSpanishFluent

Project history

virtual CISO

MECO Systemhaus GmbH

Internet & IT

10-50 team member

Unterstützung des CISO bei wiederkehrenden Aufgaben im ISMS
Pflege und Verbesserung der Dokumentation
Regelmäßige Schulungen der Mitarbeitenden
Vorbereitung, Durchführung und Auswertung von Sicherheitsübungen
Planung und Organisation von Management-Reviews, Internen und Externen Audits

ISMS Implementierung

Rhein-Mosel-Werkstatt für behinderte Menschen gGmbH

Other

1000-5000 team member

Aufbau eines ISMS nach ISO27001
enge Zusammenarbeit mit allen relevanten Bereichen
Durchführung von Schulungen und Trainings in der Informationssicherheit
Erstellung und Verbesserung von Dokumentation im Rahmen des ISMS
Vorbereitung auf die Zertifizierungsreife

Erstellung von Kursen und Lehrmaterial

360 Digitale Transformation GmbH

Telecommunications

10-50 team member

Erstellung von Lehrmaterial, Kursinhalten, Texten sowie avatar-basierten Videos für folgende Themen:

Lead Auditor Kurs nach ISO27001
Einführung in ISO27001 (DE/EN)
NIS2 für Führungskräfte (DE/EN)
Informationssicherheit für Mitarbeitende (DE/EN)
Einführung in TISAX (DE/EN)

weitere Kurse in Planung

InfoSec & Compliance Consultant

Freelancing

Internet & IT

Freelancing Consultant

Gap Analyses, Internal Audits, external audit preparation
Implementation of ISMS (ISO27001:2022, TISAX)
Relevevant Documentation (Policies, GOV's, Procedures, etc.)
Awareness Training with employees

Customer Success Manager for Information Security certifications

Secfix GmbH
Conducted GAP Assessments, compliance checks, internal documentation and audits, external audit counseling. Implemented ISMS for 50+ clients, achieving ISO27001 compliance within 2-6 months.

Customer Care Special Agent CRU (Critical Response Unit)

OnePilot
Monitored Account Security and Fraudulent Activities. Ensured compliance with financial and regulatory laws, reducing compliance issues by 30%.

Voice of Client/ Account Security Data Analyst Team Lead

Payward Ltd. - Kraken Trading Platform
Led team management, supported 5 team members in information processing and categorization of security-related issues. Monitored OKRs, solution finding and escalation to relevant parties, improving security response times by 25%.

Customer Service Lead, focus on Account Security and Fraudulent Activities in German and Spanish

Payward Ltd. - Kraken Trading Platform
Handled CDD, KYC, KYB, document validation, customer verification via zoom calls. Trained new hires, mentoring, QA, team support for 6* Customer Service.

Head of Reception and Training

Arrecife Gran Hotel *****, Lanzarote, Canary Islands, Spain
Managed frequent Customer Care, Workforce Shift Management, Training of new hires, Optimisation of Workflows.

Certificates

ISO 27001 Lead Implementor

Udemy

2025

ISO 27001 Lead Auditor Course

Advisera

2025


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