08/19/2026 updated
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Sr. Executive - Operations, Service Delivery & PMO | ITSM, Program & Portfolio Governance
Bacau, Romania
Worldwide
About me
International executive with 10+ years of leadership experience directing multi-million-euro programmes, portfolios and service-delivery operations across NATO, Airbus, BT, Adecco Group UK & Ire and Travelodge (EMEA/APAC). I convert operational chaos into measurable EBITDA protection and ROI.
AI AgentsISO 27001SOC 2DORAAgile MethodologyISO 9000Corrective and Preventive Action (CAPA)Capability Maturity Model IntegrationData CentersInfrastructure As A Service (IaaS)Information Technology OperationsIT Service ManagementITIL CertificationsIT Portfolio ManagementPMI Certified
- Executive Leadership: 12+ years in ITSM, Technical IT Operations, Service Delivery, Governance & PMO, and BPO
- NATO grade Program Management and delivery
- Core Skills:
- ITSM, Operations, Service Delivery, PMO, Portfolio, and Program Management.
- Peoples management
- ISO/IEC 38500 aligned executive governance
- Calder-Moir SME
- GRC/Audit (ISO 9001/20000/27001, CAPA, DORA, SOC)
- Audit, Compliance & GRC: 8+ years of hands-on experience.
- 2023–2025 (EAMA): Owned LRQA UK (ISO 9001/20000/27001) and EY UK external audits.
- Public Sector (APAC): Represented management during 5 years of GRC, financial, IT, and SOP regulatory audits.
Experience
Professional experience10+ years
Freelancer since2021
Languages
GermanBasic knowledgeEnglishFluentItalianBasic knowledgeRomanianGood
Project history
NATO program delivery - details confidential!
Certificates
ITIL 4 Strategic Leader
PeoplceCert2023
Project Management Professional (PMP)
PMI2023
PRINCE2 Portfolios Management (MoP)
PeopleCert2023
ITIL 4 Managing Professional
PeopleCert2022
Professional Scrum Master (PSM)
Scrum Org2022
Six Sigma Black belt (course completion)
Linkedin Learning2020