Sr. UX Researcher & Designer

Amsterdam, Netherlands

Only remote

Kommunikation Wissenschaft

Amsterdam, Netherlands

Only remote

Kommunikation Wissenschaft

Profile attachments

InnovationUser Experience (UX)ResearchCustomer ExperienceDigitizationExperimentationResearch MethodologiesResonanceStakeholder ManagementStrategic AllianceBusiness StrategiesUser Research

As a Senior UX Researcher and Designer with over 7 years of experience, I specialise in shaping user experiences and driving strategic initiatives. With a relentless focus on understanding user needs and aligning design solutions with business goals, I thrive on solving complex problems and delivering impactful outcomes.

My approach combines deep empathy with analytical rigor, allowing me to uncover insights that drive innovation and enhance user satisfaction. By leveraging a diverse toolkit of research methodologies and design techniques, I empower cross-functional teams to create products and services that resonate with users and drive business growth.

As a seasoned leader, I excel in stakeholder management and collaboration, effectively bridging the gap between user research, design, and business strategy. By championing a user-centered mindset and fostering a culture of experimentation, I help organizations navigate digital transformation and stay ahead in today's competitive landscape.

If you're seeking a strategic partner to elevate your user experience initiatives and drive innovation, let's connect and explore opportunities to collaborate.

Languages

GermanBasic knowledgeEnglishNative speakerDutchNative speakerTurkishNative speaker

Project history

Sr. UX Researcher

IKEA

Goods & Retail

5000-10.000 team member

Spearheaded an explorative research project for IKEA's customer return journey, conducting in-depth 1:1 interviews specifically focused on the online return process.
Systematically mapped and prioritized opportunities arising from the research, ensuring a strategic approach to addressing identified areas for improvement.
Demonstrated leadership in overseeing the entire research project, leveraging insights from 1:1 interviews to inform actionable recommendations for enhancing the customer return journey.

Sr. UX Researcher

POKI

Other

10-50 team member

Pioneered the development of Poki's UX Research department, guiding employees to enhance their research practices and methodologies.
Collaborated with the Design Lead to recruit and mentor a new UX Researcher, showcasing leadership in talent identification and development.
Executed Persona Research and implemented a structured research process, demonstrating strategic vision and leadership impact within Poki.

Sr. UX Researcher Consultant

Wolters Kluwer

Banking & Financial Services

>10.000 team member

Spearhead User Feedback analysis within the FRR team for a strategic project, resulting in the creation of a new end-to-end (E2E) solution for diverse user types.
Collaborate closely with the CX/UX Lead, FRR business units, and product teams to conduct usability testing and gather relevant user feedback.
Showcase leadership skills by overseeing the entire E2E research execution and analysis process, ensuring a comprehensive understanding of user needs and preferences.
Lead and executed the Usability Tests for Enablon’s Bowtie Suite Product and used the Nielsen’s 10 Heuristics method.

Certificates

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