Profileimage by Stanley Lewry ITIL SME - Available for Hire from London

Stanley Lewry


Last update: 15.02.2020

ITIL SME - Available for Hire

Graduation: not provided
Hourly-/Daily rates: show
Languages: English (Native or Bilingual)


S D Lewry - Service Architect 5 short.docx


Windows Server, DNS, Servers, VPN, DHCP, VMware ESX, TCP/IP, Blackberry Enterprise Server, Group Policy, Terminal Services, SharePoint, Service Desk, IIS, IT Service Management, Backup Exec, ITIL, Networking, WAN, Software Development, Cisco Technologies, Cloud Computing, HP, System Deployment, Help Desk Support, Switches, Firewalls, Linux, Infrastructure, Technical Support, Windows 7, Disaster Recovery, Windows XP, Hardware, Security, VMware Infrastructure, ITIL Service Design, ITIL Service Strategy, IT Operations, Project Management, Change Management, IT Management, Team Leadership, Team Building, Ceremonies, Mac OS X Server, Active Directory, Stakeholder Management, Risk Management, Incident Management, Business Analysis

Project history

DesignStudio London
Service Delivery Manager
12.2013 - 02.2014
Supporting the rapidly growing infrastructure needs of a successful advertising agency providing broad ranging campaigns for the likes of Nokia, Sony PlayStation, London College of Fashion and The Royal Mint. Digital work includes, online, social and CGI.
11-50 employees

Yammer, Inc.
Senior Systems Analyst
09.2013 - 11.2013
Exciting Business Class Social Media Intranet System recently acquired by Microsoft going through extensive growth and integration.
Computer Software
201-500 employees

UK IT Solutions Manager
06.2013 - 08.2013
Managing the role out of enhanced security policies for all offices in the UK and developing CSI across services.

Responsible for:
• Roll out of Sophos SafeGuard Encryption, Management of LANDesk software deployment
• Managing team of three and the handover of knowledge teams around the UK

Roll-out comfortably ahead of schedule, CSI, Implementation of SharePoint Best Practice

Technical snapshot: Sophos, LANDesk, Windows 7/XP, Excel, ITILv3, PRINCE2, SharePoint, ITSM
Marketing and Advertising
10,001+ employees

Service Design Architect
03.2013 - 04.2013
• Standard Network Operating Model redesign
• CESG, ISO270001, Mac, iPad, Android, Windows 8, Citrix XenApp integration planning
Information Technology and Services
201-500 employees

London 2012 Ceremonies Ltd
IT Service Delivery Manager
01.2012 - 10.2012
Leading the support team for Danny Boyle and his team, including some of the world's leading producers, choreographers, musicians and pyrotechnicians.

• Roll out offices/stadium infrastructure, ITIL service desk management
• Planning/Implementation of cast/volunteer management procedures and infrastructure
• Stakeholder management(VIPs/Directors/Suppliers/Users) to a challenging schedule
• Zero landfill sustainability policy, low power consumption, reuse, recycle, reduce
• CSI Secunia Patch Deployment, Depth in Defense policy, Ensuring safety of data/participants
• Windows, Apple Macintosh, iPad/iPhone, Android, mobile, desktop, cloud and server support

Call response times down, Team Hires, ITIL implementation, Transformed registration/recall/audition procedures for resilience, DR plan designed and implemented, contingency/business impact planned, deadlines met

TBG Digital
Service Manager
08.2011 - 10.2011
Leading Facebook specialist advertising agency building bespoke tools for targeted ad placement as well as beautifully crafted interactive campaigns. I was tasked with the consolidation of services / accounts spread across disparate providers and process improvement.

Responsible for:
• Audit and Consultancy, Best Practice Implementation Project Planning, Service Alignment to Business Need

Migration production environment from failing service provider. Consolidation of service providers. Service Catalogue

Technical snapshot: Win 7, Mac, Hosting, ITIL Service Management
Marketing and Advertising
51-200 employees

Passion Pictures
IT Manager
02.2011 - 04.2011
Leading the support team for one of the worlds premier, multi-Oscar winning animation studios, to spec, on time and on budget while maintaining the highest levels of customer service for all and managing resource consolidation and BAU effectively. Setting up a satellite office.

Technical snapshot: Mac, PC, VMware, Blade Servers, Render Farms, Office Moves, Telephony, Network, NetApp
11-50 employees

IT Services Manager
11.2010 - 02.2011
Managing change for the London office of one of the most exceptionally exciting and rapidly growing online enterprises on the net. Supporting the administrative, marketing, production teams through growth from 70m users to 100m in the space of just three months required staff training, troubleshooting strategic shortcomings in an environment of previously unmanaged legacy systems. Required a variety of well chosen service management and project management techniques to ease the growth of the company and the demands of its customer base.

Technical snapshot: Mac, PC, VMware, Office Moves, Telephony, Network, NetApp, Juniper, ITIL
201-500 employees

BITE Consulting Group Ltd.
Freelance Consultant
09.2010 - 02.2011
Management Consulting
51-200 employees

Infrastructure Service Delivery Manager
01.2008 - 08.2010
Top tier agency serving all the digital needs of ASDA, Unilever, McDonalds, Audi, O2, Macmillan Cancer Care, The British Heart Foundation, Childline. Managing the team fulfilling frequent and diverse requests with short deadlines. Coordinating not only the day to day business but constantly working to make time savings and adding value. Among the many projects I completed were: Creating data systems (SharePoint/file structures/secure password databases) that allowed for transparency across the entire network development process, bringing on a trainee program which saved money for the company and allowed my full time team to spend more time on developing their skills, and developing an intranet.

Technical snapshot:
Mac/Windows/Linux desktop environment
iPhone/Blackberry/Palm handheld environment
Windows 2k, 2k3, 2k3 R2, 2k8, 2k8 R2, Linux and Sun LANDesk, ESX Virtual Infrastructure
Oracle Administration
Cisco Network, Siemens Telephone
Marketing and Advertising
1001-5000 employees

Morgan Stanley
Application Support Consultant
12.2007 - 01.2008
Supporting the voice recording for Morgan Stanley worldwide I monitored and maintained over 192 servers recording the conversations of over 15,000 telephone lines. This included the installation and troubleshooting of bespoke software and hardware configuration.

Technical snapshot:
Windows Server 2k, 2k3, 2k3 R2
Server Hardware Break Fix
Voice Print Software -Recording and playback NetOps - remote desktop tools
Firebird SQL, Visual Basic scripting, VBA
Data management - Excel
Financial Services
10,001+ employees

Octopus Investments
11.2007 - 12.2007
Helping to assist users with their daily needs and troubleshooting their problems I supported over 40 users desk side and remotely.

Technical snapshot:
Windows XP, Windows Server 2k3 R2, Office 2003, Avaya Phones and Soft phones, Checkpoint VPN, SharePoint
Financial Services
201-500 employees

Global Betbrokers
IT Services Manager
03.2007 - 07.2007
Working in a busy trading environment at Betbrokers gave me chance to put my support and management skills to the test. Developing solutions to speed up processing of customers and orders and making the network perform at maximum reliability. I implemented many systems to increase the response times of the IT team and make the also make the network more secure. One project was the implementation of a thin client network for the trading desk. This project involved testing and developing different equipment and the creation of productive supplier relations. I also implemented WSUS, DFS, SME and FRS along with many other bespoke solutions.

Technical snapshot:
Windows XP, Vista, Server 2k, 2k3, 2k3 R2
Windows Office 2000, 2002, 2003, 2007
eTrust, Sophos Antivirus
Desktop and Server Hardware
Access Dimensions, ACT!
Avaya Telephone Terminal Services, Thin Clients(WYSE, Neoware)
Mail Servers(SME)
Remote access(Vodafone 3G, NetScreen VPN, LogMeIn)
Networking, WLAN, LAN, WAN(HP, Cisco, Netgear)
RIS, WSUS, DFS, FRS, Ultrasound
VWware Server and Workstation
Information Technology and Services

Stansted Airport
IT Manager at Harrods Aviation Limited
11.2006 - 03.2007
Proving all aviation relate services, Sales of Aircraft, Maintenance and Repair, Chartered Flights, Hangarage, Avionics and Interiors, Harrods serves some the World's most high profile clientele. Taking on the role of Systems Analyst and acting IT manager for much of this time, I set about streamlining the complex network of bespoke systems. Alongside this duty, I also had to support, repair and constantly update the IT Infrastructure. Support of the Stansted and Luton infrastructures covered departments ranging from sales and marketing, VIP support and aircraft engineering team support as well as maintaining the operations department running on a 24/7/365 basis.

Technical snapshot:
Windows NT, 2k, XP, Server 2k, 2k3
Windows Office 2000, 2002, 2003, 2007
McAfee EPO Server, MailWall Remote, SUS
Navision, XLcubed, Q Pulse,
Siemens' Realitis and Hicom Telephony Dameware Remote support software
VMware, MS Virtual Server
Checkpoint, Netgear wireless, WAN (ADSL, ISDN, GRPS, Telex), BES
Arcserve Brightstor Backup
AvantisCD - Aircraft Manual management
Information Technology and Services

Corporatec Ltd
IT Engineer
08.2006 - 10.2006
Supported the 60 clients, mainly hedge funds, onsite, via phone and remotely.

Technical snapshot:
Radmin, Citrix, MRC and RDP
Windows 98, NT, 2k, XP, Server 2k, 2k3, OSX, OS9
MSOffice 2000, 2002, 2003 Citrix Metaframe XP, Backup Maintenance
McAfee, Ad Aware, Desktop and Server Hardware
Financial Services
11-50 employees

Stan's IT Support
Freelance IT Consultant
06.2006 - 08.2006
Following a recommendations, I followed the self employed route.

My Mac and PC Clients included:

Lippincott Mercer - Corporate Branding, Marble Arch
Larry Miller - Broadcaster, Chiswick
Wolff Olins - Corporate Branding, Kings Cross
Peacock Design Limited - Renovations, Banbury
Information Technology and Services

Holy Trinity Brompton
IT Third Line
03.2006 - 06.2006
Operating in over 160 countries and thousands of sites, Holy Trinity Brompton's mission is huge. My role support was supporting the 15 servers accessed by over 200 users on 5 sites across London.

Technical snapshot:
Arc Serve Backup Exec
eTrust Anti Virus
Terminal Services
Blackberry Exchange Server
Web server support
Macintosh support
Windows Office 2000, 2002, 2003

My role involved supporting the 1st and 2nd line engineers and projects including the development of terminals for visitor registration.
Information Technology and Services

IT Consultant
10.2005 - 02.2006
Xperience have clients across the UK and Ireland.

Technical snapshot:
Symantec Antivirus, Web Marshall, Pest Patrol
Palm, Psion, HP iPaq, Nokia Phone and Olympus
Blackberry, including BES installs and recovery HP Server Hardware and software builds
AD and Exchange installation and administration
Citrix Metaframe XP
Information Technology and Services
11-50 employees

Wolff Olins
IT Consultant
09.2005 - 10.2005
Working for one of the worlds most prestigious corporate branding firms, I supported a network 40 PCs and 40 Macs to the highest standards. Also I helped in a migration from Eudora to Exchange.
Marketing and Advertising
51-200 employees

Boff Limited
IT Consultant/Project Manager
11.2004 - 09.2005
Supporting the likes of Colin Firth, Helen Fielding, Mariella Frostrup, Harry Enfeild, Sam Mendes, Richard Curtis, the UN, numerous media agencies and more. My role involved helping to fulfill the IT needs of over 200 media companies and VIPs in London. I implemented and helped to maintain computer systems for users at their homes, in the offices and on the move.

Technical snapshot:
Windows 98, 2k, XP, Server 2k, 2k3; Macintosh OS 9, OS X, OS X Server, SME Linux, Rocketshop Debian
Microsoft Exchange and Office (X, 2000, 2003,2004), Macromedia Studio MX, Adobe Creative Suite
Firewalls(Hardware: Symantec, Linksys, Smoothwall), Switches, WAN(ADSL, ISDN), WLAN (DLink, Netgear, AirPort, Linksys), Security (SSL, SSH)
Hardware diagnostics and repair, Data Recovery, Malware removal
Information Technology and Services

Desktop Specialist / Roll out Engineer
06.2004 - 11.2004
Working within the world's only global satellite broadband company. I worked in a Desktop support role within a team of 7, and then the project team, supporting over 500 users based internationally and in the head office.

Technical snapshot:
Windows 98/NT4/2k/XP Desktops (Acer) and Laptops (Dell), constructing builds
Networking: Firewalls(Windows, MacAfee), TCP/IP(WINS, DHCP diagnostics, BOOTP, Static), Wireless, BOOTP management)
Peripherals, WLAN, LAN, WAN, IP configuration (BOOTP, DHCP, Static, WINS)
Microsoft Office 2000/XP; AD, KVS email archiving

I also implemented and managed the testing and upgrade of a WLAN hardware upgrade for 190 people.
1001-5000 employees

Local Availability

Only available in these countries: United Kingdom
Immediate, London/SE/EU
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