09/16/2024 updated

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It Techniker, Systemintegration

Escondido, USA
Worldwide
Escondido, USA
Worldwide

Profile attachments

Lebenslauf und Skill 09.2024.pdf

Microsoft WindowsActive DirectoryAndroid (Software)Apple IOSBackup DevicesDatabasesEarly Childhood EducationFirst DataWeb BrowsersIBM NotesSystem Center Configuration ManagerWindows ServersNetwork ArchitectureAirwatchSAP ApplicationsVMware VSphereMobileironSoftware DistributionBackendInformation TechnologyLandeskCiscoServicenowVMware
Active Directory, Airwatch, Android, MacOS, iOS, Backend, Data backup, Cisco, Database, First Data, Lotus Notes, Information Technology, IT infrastructure, computer systems, Landesk, MS Office, Office 365, Office 2013, Office 10, Office 2010, Office 2007, Office, Office 2003, MS Windows, MS Windows Server, Windows 10/11, Windows, Windows 7, Windows 8.1, Windows XP, MobileIron, Network infrastructure, SAP, Servicenow, Software distribution, MS SCCM, Sccm, VMware VSphere, VMware, Internet Explorer, Internet Explorer 11, Windows Server, azure, o365. 

Experience

Professional experience10+ years
Freelancer since2010

Languages

GermanNative speakerEnglishGood

Project history

It Techniker

Netgo

Internet & IT

1000-5000 team member

Remote IT Support bei Netgo GmbH 08.04.2024 - 05.07.2024 International 1st & 2nd lvl UHD Support via call und Chat (English, Deutsch für verschie. Kunden)  • Erstellen, bearbeiten, Dokumentation Tickets via Matrix42  • erstellen, Bearbeitung von User, und Berechtigungen via Azure, Azure AD, MS Exchange  • Remote IT Support Service für verschiedene Kunden • Windows 10/11, iOS (iPhone, iPad) Office 365, Network  • Kommunikation via Swyx and MS Teams, Office365, Teamviewer, Heat  • VDI Management via Citrix Director

Remote IT Technician Support

Orion Carbons

Industry & Mechanical Engineering

1000-5000 team member

Orion Carbons - Remote

* Software distribution via Sccm

* Support (German, English) Windows 10, Office 365, Lotus Notes 8.5 via

Sccm, Service Now, Active Diretory, Cisco Portal and Bright Pattern

IT Service Helper

Geico
Geico - Poway, California
* Support by mirgration, Workplace cabling,
* Imaging new Laptops with Windows 10 (Via SCCM and USB Stick)
* Software distribution via Sccm

German Preschool Teacher

* Teaching Children between 3-5 years, Support daily thing on the day.

IT Technician Support

DM Tech
DM Tech - Karlsruhe, Germany
* Subsidiary and service partner of DM drugstore chain with emphasis Information Technology.
* Support of more than 2500 users, Freelance Second Level Supporter after that permanent employment
Second level support and provision of computer (Windows 7/10| MacOS), Office 2013, 2016, 365, Support
and provision Android and Apple iPhone Devices managed by MobileIron and Airwatch Support for
Printer Ticket- Processing with Service Now UHD and Troubleshoot.SCCM, ActiveDirectory

IT Technician consultant

Mobilejobs
Mobilejobs - Berlin, Germany
* Building and Structuring an IT infrastructure for a young growing company with 45 users.
* Implementation of IT processes, Network infrastructure management and User support.
* Development and commissioning of the company network (computer and serversystems).
* Support of computer (Windows 7/10| MacOS) Network support via Aerohive and UHD and Troubleshoot

IT Technician Rollout Support

Rolls-royce Power Systems Ag
Rolls-royce Power Systems Ag - Dahlwitz, Germany
* One of the world wide leading IT suppliers in the airline industry | more than 300 clients | successful and
most often
market-leading products for the aviation industry
* Install, Configurations new Clients with OS and Software. Windows 7, Office 10, Date backup with
UMST. Troubleshot for any incidents.

IT Technician Support

Bernmobil
Bernmobil - Bern, Switzerland
* A regional public transport company in the Swiss city of Berne with 300 Clients and 900 User is
Bernmobil
* 1st and 2nd Level Support of Windows Computer
Included Windows 7 | Office 2010 |Internet Explorer 9- 11
Software Distribution via SCCM 2012re and Active Directory
Ticket Processing with SAP ECM
Troubleshoot
iOS 9.x managed by MobileIron
* Advocated for end-users to perform testing and problem analysis for server, desktop and IT
infrastructure work.

IT Technician Support

Novartis
Novartis - Marburg, Germany
* Novartis is a well-known pharmaceutical company targeting global vaccines that formerly hot star with a
focus on diphtheria.
* Backend Support for 1700 computer to relieve internal IT there is a takeover by GSK other pharmaceutical
group.
* 1st and 2nd Level Support of Windows Server 2008/2012 and Computer Included Windows 7 |Office 2010
| Internet Explorer 9- 11 Software Distribution via Active Directory Ticket Processing with BMC Remdey,
Troubleshoot
* Responded to telephone, email and in person inquiries regarding Client operation, use and repair.

IT Technician Rollout Support

RPharm
RPharm - Illertissen, Germany
* Former factory (with 400 clients) by pharmaceutical giant Pfizer with production of Human medicines.
* Freelance Rollout and Onsite Supporter Rollout and onsite Support of Windows Computer Included
Windows 8.1 |Office 2007/ 2013/365 | Internet Explorer 11 Software Distribution via SCCM2012re
Troubleshoot

IT Technician Rollout Support

First Data Corporation
First Data Corporation - Nuremberg, Germany
* Execution by hardware device Exchange with support activities to the relief of internal IT at sea level,
Telecash/ First Data anAmerican / German service companies in the financial sector focus ECash with
360 users on the site in Nuremberg


* Device Exchange and Support of physical und virtual Windows Computer Included Windows XP -7,
Office 2010, Internet Explorer 9
Software Distribution via Landesk, Client created with VMware VSphere 5.0, Troubleshoot

IT Technician Support

SDV
SDV - Nuremberg, Germany
* Preparation and execution of hardware and software rollout, and part of conversion of 3000 physicals on
virtual clients, support activities for relief of internal IT at the Sparda Datenverarbeitung, IT Service
Manager for a German bank which 12 cooperative banks consists of.
* Freelance Rollouter and Onsite Supporter Device Exchange and Support of physics und virtual Windows
Computer Included Windows XP-7 |Office 2007 |Lotus Notes| Internet Explorer 9 Software Distribution
via Asdis /Ris | Client created with VMware VSphere 5.0 Troubleshoot

IT Technician Support

Husqvarna Group
Husqvarna Group - Ulm, Germany
* Husqvarna/Gardena/GER | Support for rollout of 1100 physicals on virtual client environment, support
activities for relief of internal IT Husqvarna/Gardena is a European garden device manufacturers and
the European rival to MTD.
* Freelance Rollouter and Onsite Supporter Device Exchange and Support of physics und virtual Windows
Computer Included Windows XP-7 |Office 2007 |Lotus Notes| Internet Explorer 9 Troubleshoot

IT Technician

Huk Coburg
Huk Coburg - Coburg, Germany




* Huk Coburg /GER | Planning and execution of a soft and hardware rollout of 700 clients, support activities
for relief of internal IT at the HUK-Coburg (Association) is the largest German self-help facility for the
public service.
* Freelnce Rollouter and Onsite Supporter Device Exchange and Support, Printer, Windows Computer
Included Windows XP - 7 |Office 2003-2010 | Internet Explorer 9 Software Distribution via Active
Directory

IT Technician Rollout Support

Corning Inc
Corning Inc Ny - Germany
* Implementation of hardware and software roll-out of 700 clients at Corning in Germany. Corning is an
American company with employs about 35,700 employees worldwide and produces glass, ceramics and
related materials for industrial and scientific applications.
* Device Exchange of Windows Computer
Included Windows XP - 7 |Office 2003-2010 |
* Internet Explorer 9- 11
Software Distribution via Altaris
Troubleshoot

IT Technician Rollout Support

Corning - Germany
* Implementation of hardware and software roll-out of 700 clients at Corning in Germany.
* Corning is an American company with employs about 35,700 employees worldwide and produces glass,
ceramics and related materials for industrial and scientific applications.
* Device Exchange of Windows Computer
Included Windows xp- 7 |Office 2003-2010 | Internet Explorer 9- 11
Software Distribution via Altaris
Troubleshoot

IT Technician Rollout Support

BASF Venture Capital
BASF Venture Capital - Ludwigshafen, Germany
* Short-term Support at Hardware Rollout of 17000 Computers at BASF SE, a German chemical
company and the after sales and market
capitalization of the world's largest.
* Device Exchange of Windows Computer
Included Windows XP- 7 |Office 2010 |SAP Internet Explorer 8-9, Backup Database, Client Configuration,
Troubleshoot

IT Technician Rollout Support

Rochè
Rochè - Penzberg, Germany
* Roche is a globally active pharmaceutical company and manufacturer of reagents and devices for medical
examination, the third largest pharmaceutical company in the world.
* Device Exchange of Windows Computer Included Windows xp- 7 |Office 2003-2010 | Internet Explorer 9-
11 Software Distribution via Altaris Troubleshoot Roché /GER | Execution of hardware rollout, support
activities for relief of internal IT on the site Penzberg with 5000 clients.
* Focus is Oncology, virology and transplantation medicine, 1st and 2nd Level Support of Windows
Computer.

IT Technician Rollout Support

Umgesetzt GmbH
Umgesetzt GmbH - Munich, Germany
* Software Distribution via Active Directory Ticket Processing with DSMT Troubleshoot Umgesetzt /GER |
IT was implemented an IT service company for different end customers such as DHL (German of
swimming parcel and letter express service); T-Systems (IT service provider subsidiary company of
Deutsche Telekom); Alliance (German Insurance Association); Evonik (chemical group) worked.
* 1st and 2nd Level Support of Windows Computer Included Windows XP- 7 |Office 2003- 2010 | Internet
Explorer 7-8 Software Distribution via Active Directory Troubleshoot Various profession in various
Industries /GER | Temporary Helpers and assistant jobs in: Catering, Warehousing care, Childcare, Data
collection in Public Transport.

Helper

Various Network
Various Network - Germany
* 11 Month Ecological work with a social orientation 11 Month Nursing assistants in a Psychiatry Team
ability, experience a Caregiver and in Warehouse Jobs, Quick grasp, Responsibly, Reliability,
Communicative,

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