09/06/2022 updated
SB
100 % available
System Administrator, tech Support Engineer
India
India
BCAMicrosoft WindowsActive DirectoryAntivirus SoftwaresMacintosh ComputersTechnical SupportCustomer Relationship ManagementMicrosoft OutlookServer Message BlockDatabasesDatacardsData SharingRAIDFibre Channel Over EthernetElectrical SwitchgearIBM Notes
Windows Servers, Desktop, Laptop, Windows 7, 8,8.1 & 10, Oracle Solaris 9 & 10, Windows Server 2003, 2008 formatting, MS outlook configuration, Outlook backup, restore, IBM, backup, Printer installation, Antivirus update & virus protection, Basic Networking, Map drive, Data sharing, Cabling, patching, LAN troubleshooting, TCP/IP Configuration, Internet Maintenance, Data Cards configure and troubleshooting, Remote desktop, Remote assistance, Wireless Networking, Networking, VNC Configuration, team viewer configuration, SQL Server Installation, SAN Production Environment, FCP, FCIP, IFCP, FCOE, ISCSI, NFS, CIFS, RAID, Hitachi Products, brocade fiber switches, EMULEX, QLOGIC HBA Anywhere, Windows environment, MSTSC, VNC, Active Directory, Citrix, Symantec, MS Outlook, Outlook Express, printers, Antivirus, LAN, Kaspersky, SonicWALL, Microsoft 365, Thunderbird, windows, MAC system, Laptops, Mcafee, Windows 7, Windows Win 8, Microsoft Outlook 2007, IBM Lotus, MS-Office applications, Database, Solaris, CPU load, SQL Server 2008, CRM, Exchange, POP
Experience
Professional experience5 - 10 years
Languages
EnglishFluentHindiFluent
Project history
Responsibilities:
Working on citrix environment of 1500+ users
* Manage Domain environment for two sites through remote support ( MSTSC, Team Viewer & VNC)
* Installing Active Directory Creating Users
* User Profiles Backup and Restore
* Citrix receiver client installation and up gradation in local system of user's.
* Maintaining daily, Weekly and Monthly Symantec online backup
* Manage shared folder and devices through permission
* Mail Clients configuration backup &Troubleshooting (MS Outlook, Outlook Express, Thunderbird &
IBM note etc)
* Data Backup of all users
* Maintained company peripheral network devices regularly, including printers and scanners
* Printer configuration on MAC book and MAC system
* Installation of Image editing software i: e photo shop and coral draw on windows and MAC
system
* Antivirus installation on MAC system.
* Local and Network Printer configuration, troubleshooting & sharing
* Internet & LAN configuration, troubleshooting
* Installing & configuring IP to Desktop, Laptops
* Software troubleshooting update and patch installation
* Installing of leading corporate Antivirus like Symantec, Mcafee
* Issue H/W, S/W and accessories to users.
* Inventory management of all assets.
* Troubleshooting & Supporting hardware & disk failure for storage
* Involving vendors in switch related issues and resolving them within specified Service-level
Agreement (SLA)
* Managing high end as well as modular arrays like Hitachi, and involving/co-ordinating with
vendors to maintain path redundancy to production hosts
Working on citrix environment of 1500+ users
* Manage Domain environment for two sites through remote support ( MSTSC, Team Viewer & VNC)
* Installing Active Directory Creating Users
* User Profiles Backup and Restore
* Citrix receiver client installation and up gradation in local system of user's.
* Maintaining daily, Weekly and Monthly Symantec online backup
* Manage shared folder and devices through permission
* Mail Clients configuration backup &Troubleshooting (MS Outlook, Outlook Express, Thunderbird &
IBM note etc)
* Data Backup of all users
* Maintained company peripheral network devices regularly, including printers and scanners
* Printer configuration on MAC book and MAC system
* Installation of Image editing software i: e photo shop and coral draw on windows and MAC
system
* Antivirus installation on MAC system.
* Local and Network Printer configuration, troubleshooting & sharing
* Internet & LAN configuration, troubleshooting
* Installing & configuring IP to Desktop, Laptops
* Software troubleshooting update and patch installation
* Installing of leading corporate Antivirus like Symantec, Mcafee
* Issue H/W, S/W and accessories to users.
* Inventory management of all assets.
* Troubleshooting & Supporting hardware & disk failure for storage
* Involving vendors in switch related issues and resolving them within specified Service-level
Agreement (SLA)
* Managing high end as well as modular arrays like Hitachi, and involving/co-ordinating with
vendors to maintain path redundancy to production hosts
Responsibilities:
Working or Windows 7 32 & 64 bit environment of 400+ users
* Installing new and updating Driver & CTI Application (CallConfine)
* Troubleshooting CTI applications like CallConfine, Nexchat
* Configuring Parallel Landline Telephone connection to the Computer
* Installing Windows Win 8 in user Laptop & Desktop
* Installing and configuring Microsoft Outlook 2007 & IBM Lotus Note 8, 9 and attending various
troubleshooting calls on Microsoft Outlook 2007
* Configuring, installing and troubleshooting various MS-Office applications
* Handling various network related calls with the help of Network Team
* Remotely maintaining Database on Solaris and Windows Servers
* Adding routes, host entries in /etc/hosts file
* Monitoring CPU load and Memory managing process
* Installation of SQL Server 2008 client
* Maintaining website configuration file on web server
* Resolving issues on CRM application for clients
* Configuring Mail using Exchange & POP
* Supporting users in their day-to-day problems
* Preparing daily, weekly, and monthly reports for the servers and activities.
* Maintaining support for Hardware and Desktop calls
* Maintaining and troubleshooting of Desktops PC's remotely more than 80 PCs
* Monitoring all Voice Logger Systems on Dashboard during Trading Hours
* Monitoring Voice Logger System start up and Shut down on a weekly basis
* Troubleshooting and installing VLS Application (CallConfine) remotely
* Implementing patches and upgrading CallConfine Application
* Providing support to Branch end users for finding their recordings
* Performing daily call Synchronization activity after trading hours
* Checking and updating Antivirus on all branches' VLS
Working or Windows 7 32 & 64 bit environment of 400+ users
* Installing new and updating Driver & CTI Application (CallConfine)
* Troubleshooting CTI applications like CallConfine, Nexchat
* Configuring Parallel Landline Telephone connection to the Computer
* Installing Windows Win 8 in user Laptop & Desktop
* Installing and configuring Microsoft Outlook 2007 & IBM Lotus Note 8, 9 and attending various
troubleshooting calls on Microsoft Outlook 2007
* Configuring, installing and troubleshooting various MS-Office applications
* Handling various network related calls with the help of Network Team
* Remotely maintaining Database on Solaris and Windows Servers
* Adding routes, host entries in /etc/hosts file
* Monitoring CPU load and Memory managing process
* Installation of SQL Server 2008 client
* Maintaining website configuration file on web server
* Resolving issues on CRM application for clients
* Configuring Mail using Exchange & POP
* Supporting users in their day-to-day problems
* Preparing daily, weekly, and monthly reports for the servers and activities.
* Maintaining support for Hardware and Desktop calls
* Maintaining and troubleshooting of Desktops PC's remotely more than 80 PCs
* Monitoring all Voice Logger Systems on Dashboard during Trading Hours
* Monitoring Voice Logger System start up and Shut down on a weekly basis
* Troubleshooting and installing VLS Application (CallConfine) remotely
* Implementing patches and upgrading CallConfine Application
* Providing support to Branch end users for finding their recordings
* Performing daily call Synchronization activity after trading hours
* Checking and updating Antivirus on all branches' VLS