07/02/2023 updated

**** ******** ****
100 % available

Network Engineer, Network Implementation

USA
Only remote
USA
Only remote

Profile attachments

CV - Steven Johnson

Network EngineeringLTE (Telecommunication)Link Aggregation (Ethernet)Border Gateway ProtocolVoIPCisco Unified Communications ManagerNetwork AnalysisCisco RoutersSoftware DocumentationComputer NetworksDatabasesModemsData As A ServicesData CentersDomain Name System (DNS)Enhanced Interior Gateway Routing ProtocolFrame RelaySupervisory Control and Data Acquisition (SCADA)Hot Standby Router ProtocolIssue Tracking SystemsIntegrated Services Digital NetworksInternet TrafficsMultiprotocol Label SwitchingNetwork TroubleshootingNetwork LayerNetwork ArchitectureNetwork Planning and DesignNetwork MonitoringRoutingNetwork AdministrationCisco Nexus SwitchesOpen Shortest Path FirstPrivate Branch Exchange (PBX)RS-232TCP/IPWiresharkWide Area NetworksWireless Access PointWireless LAN ControllersNetwork RoutersMultiplexersLoad BalancingComputer Network OperationsJuniperSolarWinds (Software)3-tier ArchitecturesCisco
Tier 3, BGP4, Cisco, Nexus, Cisco routers, CUCM, Network Operations, Data Networking, data center, data services, databases, DNS, EIGRP, Frame Relay, HSRP, ISDN, internet traffic, trouble ticketing, Juniper, LTE, NIC teaming, load balancer, modems, MPLS, multiplexers, Managed Network, Network Analyst, network infrastructure, layer 3, network monitoring, network design, routers, router, LAN troubleshooting, OSPF, Private Branch Exchange (PBX), RS-232, routing, routing protocols, user documentation, Solarwinds, SCADA, TCP/IP, VoIP, LAN/WAN, access points, wireless LAN controllers, Wireshark

Experience

Professional experience10+ years
Freelancer since2016

Languages

EnglishFluent

Project history

Network Analyst

TekSystems/First Citizens Bank
* Performed a SDWAN cutover from the bank's Cisco 4300 series routers to Versa SDWAN routers
with MPLS for branch /data center traffic, broadband for internet traffic, and a cellular back
up at over 200 branches.

* Assisted internal project staff and external contractors with scheduling, equipment inventory,
and followed up with branches to ensure 100% uptime

* Updated relevant systems and databases (SolarWinds, Infoblox, circuit databases, etc.)

Network Analyst

TekSystems/First Citizens Bank
* Provided assistance with a Branch Network Refresh project to replace Cisco 4300 series routers
at over 500 branches.

* Worked with vendors on the bank's MPLS upgrade and SDWAN rollout projects

* Supported the bank's server team on a NIC teaming project by designing and configuring virtual
port channels on Nexus 5k and 7k devices.

* Assisted internal project staff and external contractors with scheduling, equipment inventory,
and followed up with branches to ensure 100% uptime

* Updated relevant systems and databases (SolarWinds, Infoblox,circuit databases, etc.)

* Provided multi-tiered technical support for go-live and day 1-5 support issues.
Created and / or updated project and support documentation as required.

Network Analyst

TekSystems/First Citizens Bank
* Provided assistance with a Branch Network Refresh project to upgrade data networking and VoIP
infrastructure and services throughout the Bank's North America footprint.

* Worked with field techs to replace or upgrade critical infrastructure such as switches and
routers. Also worked with vendors to turn up new voice and data services.

* Assisted internal project staff and external contractors with migrating bank locations form
traditional phone services to VoIP services.
Built site specific configurations for various equipment types (switches,
routers, etc.)

* Ordered or assisted with ordering new voice or data services as required
Configured core systems for go live activities (DNS, routing, etc.)

* Updated relevant systems and databases (SolarWinds, circuit databases, etc.)
Provided multi-tiered technical support for go-live and day 1-5 support issues.
Created and / or updated project and support documentation as required.

* Performed decommissioning activities as required by the project
Provided assistance to peer resources for current system as required to maintain project
schedule

Senior Network LAN Support Engineer

Veredus/HP Enterprises in support of USPS
* Supported the LAN infrastructure for over 30,000 United States Postal Service locations by
performing site survey, network design, equipment ordering, installation, configuration, and
troubleshooting of a diverse network of Cisco layer 2 & layer 3 switches, wireless LAN
controllers, and access points for both data and VoIP operations. Also Interfaced with long
haul carriers regarding WAN issues. Responsibilities also included performing site upgrades,
documentation, and some technical writing.

IP Engineer Team Lead

Mercury Z
* Worked on a project to migrate over 500 Juniper core and edge routers (E-320, ERX-1440, and
MX-960) for a major telecommunications carrier by adding management, network monitoring
capabilities, and security to the devices.

* As one of five team leads on the project, my responsibilities included training engineers on
JUNOS and JUNOSe command structure, worked with the client to ensure accuracy of MOPs,
configuration and performed QA of devices during Night of Cut activities.

Tier 3 Network Support Engineer

AT&T Business Services - Network & Server Operations
* Responsible for evaluating customer network/data and identification/implementation of
technical solutions interacting with customers, engineers, telecommunication managers, key
technical personnel and contracted vendor representatives to ensure end-to-end solutions.
Serves as technical advisor for AT&T Global Managed Services (MRS/EVPN/OS/MIS/INCS/AVTS)
customers taking lead role in providing technical solutions. Must be able to dynamically
multitask on diverse issues and work in a fast pace SLA driven environment.
* Responsibilities include but not limited to troubleshooting and providing remote network
support of routers and switches using variety of routing protocols often working in leading
edge Technologies including MPLS, QoS, VoIP (CUCM, CUBE, SONUS 5K,& UCS, Avaya Legend, Merlin,
and Partner processors), BGP4, HSRP, WCCP, and design and execution of network solutions. Acts
as a subject matter expert and/or as a technical advisor assisting customers with router and
CSU configuration. Applies knowledge of architectural and environmental platforms to CPE
design at customer's site to support total circuit integration. Writes complex technical
and/or user documentation in a clear and concise manner, develops, coordinates, and schedules
shared learning technical training sessions. A demonstrable knowledge and experience is a MUST
in areas of Data-Networking to include Cisco and/or Nortel, 3COM Routers, Riverbed, F5,
TCP/IP, and Circuit troubleshooting. Also used telemetry to collect NetFlow data and capture
traffic as needed.
*
* Document all trouble-related activities and information in Remedy trouble ticketing system.
Ensure the accuracy of all relevant fields to support SLA reporting.

Satellite Communications Journeyman

United States Air Force
* Installed and checked operation of wideband and earth terminal communications systems that
operated in X, C, and Ku frequency bands. Maintained, assembled, programmed, adjusted, and
secured system components. Reviewed technical instructions, plans, and installation drawings
to install wideband and earth terminal equipment and systems. Ensured high quality circuits
for long distance information relay. Employed orbiting communication satellite, line of sight,
and tropospheric scatter techniques. Conducted tests to restore and maintain systems. Assessed
systems and aligns and adjusts equipment for optimum system performance. Tested wire
communications equipment such as teletypewriters, and telephone carrier and repeater
equipment. Used antijam equipment such as the AN-USC/28 system to neutralize effects of
communication jamming. Performed and managed equipment alignment and calibration to satisfy
system operational requirements.

* Participated in site survey to ensure equipment location meets operational requirements.
Established communications links and interconnects communication facilities by using RS-232,
EIA-530, Fiber optic, and CAT-5 wiring standards. Deployed wireless communications equipment,
cryptological devices digital modems, IDNX/ Promina nodes, and multiplexers. Installed
Lucent/Avaya PBX systems, and maintained Nortel DMS-100 switches. Performed DS0 toT3
installation and turn up. Provided full voice and data services for key personnel on short
notice and within strict timeframes. Supervised a team of six technicians, managed overall
projects, and developed manuals and procedures.

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