12/23/2025 updated
100 % available
Back-Office Operations and Lead Generation Specialist
Baguio, Philippines
Only remote
Bachelor of Arts (BA) in Social Science; major in History with minors in Political ScienceAbout me
I streamline back-office chaos into scalable systems. Expert in ops management, lead generation, and AI workflow integration. I don't just execute tasks, I design the engine that makes your business run smoother.
Adobe PhotoshopArtificial IntelligenceData AnalysisFinal Cut ProBewerber-Tracking-SystemAutomationMicrosoft Basic Data PartitionCustomer Relationship ManagementBusiness EfficiencyPartnershipsBusiness Process ImprovementSpreadsheetsSoftware as a ServiceConsultingContent Creation
I am a strategic operations professional who architects, implements, and optimizes the back-office and administrative engines that drive business efficiency and growth. My expertise lies in transforming chaotic workflows into scalable, documented systems, and acting as a force multiplier for founders, executives, and SMEs. I specialize in integrating AI tools and smart automation into daily processes to free up strategic bandwidth and ensure seamless execution across all non-core business functions.
Technical Skills & Tool Proficiency:
- Operations & Workflow Management:
- End-to-end process design, SOP creation & documentation, multi-client project orchestration, inventory & logistics coordination, HR workflow management (scheduling, onboarding, ATS).
- CRM & Sales Operations:
- HubSpot administration & campaign management, lead lifecycle management, email marketing strategy, list segmentation, automated follow-up sequences, data enrichment.
- Data Management & Analytics:
- Data entry optimization, web scraping & lead list building, basic data analysis for process improvement, data migration and organization across platforms (Spreadsheets, CRM).
- Content & Digital Support:
- SEO-optimized blog/article writing, content repurposing (video to blog), social media content strategy, graphic design (Canva, Adobe Photoshop), basic video editing (CapCut).
- Executive & Administrative Support:
- Complex calendar and schedule management, strategic inbox and communication triage, travel and logistics planning, meeting facilitation and documentation.
Tools & Software:
- CRM & Automation: HubSpot, Make Zapier, Email Marketing Platforms
- Project & Task Management: Trello, Google Workspace (Advanced)
- Communication: Slack, Microsoft Teams, Zoom
- Design & Content: Canva, Adobe Photoshop, CapCut, WordPress, Wix
- Data & Process Documentation: Google Sheets/Excel, Loom
Professional Experience & Methodologies:
- Lead Generation System Design: Proven experience in building and managing full-cycle lead gen operations from data scraping and list building to targeted outreach campaign execution and CRM management.
- Client Operations Management: Expertise in serving as the primary operations hub for multiple concurrent client accounts, ensuring process adherence, communication clarity, and metric-driven reporting.
- Virtual Business Partnership: A proactive approach to executive support, anticipating needs, managing priorities, and handling both strategic and personal tasks to maximize a principal's productivity.
- AI-Enhanced Workflow Integration: Practical application of AI tools for content creation, meeting synthesis, data organization, and workflow automation to improve output quality and operational speed.
Industries Served:
E-commerce, Marketing Agencies, Real Estate, Insurance, Coaching & Consulting, Catering & Event Services, Technology (SaaS), Startups & SMEs.
Languages
EnglishNative speaker
Project history
Orchestrated back-office operations for diverse clients including e-commerce and marketing firms. Engineered data entry processes, spearheaded lead generation campaigns, and transformed multimedia content into SEO-optimized materials.
Designed end-to-end lead generation and data scraping processes, managed comprehensive client communication systems, and streamlined HR and operational tasks including shift scheduling and applicant screening.
Optimized student operations, managed onboarding and progress check-ins for 5+ students, developed career coaching content across social media, and drove student recruitment through targeted outreach.