role of
Markem-Imaje India Pvt. Ltd.)
* Successfully worked on ITIL based Service Request, Incident Management, Problem Management,
Change Management.
* Managed Global Network and Security devices which are in mixed (virtual and Physical)
environment based on Checkpoint and Cisco technologies.
* Planning, Designing, Installation, Configuration, Management and Troubleshooting of Network
and Security Devices.
* Managing Failover and Load balancing of Network Device, patch/fix, firmware upgrades,
Backup/Restore, etc.
* Install, Setup, configure and support F-Secure Anti Virus Solution.
* Regular participate & work with Local & Global Teams, schedule/attend meetings,
conference/bridge calls etc.
* Prepare and ensure accuracy of documentation, procedure manuals, and help sheets for network
installations, including specific vendor based application.
* Update Network Checklist, managing documentations, monthly ticket analysis/reports etc.
* Vendor management for technical issues and support.