04/23/2026 updated
100 % available
Support Engineer | IT Support & Network Administration
Floresti, Moldova
Only remote
Bachelor of Science in Computer Science (in progress) - Alecu Russo Balti State UniversityAbout me
Junior IT Support Engineer with a background in ISP technical support and network troubleshooting. Cisco IoT certified and currently pursuing a degree in Computer Science
Analytical ThinkingStrategic ManagementCisco Certified Entry Networking TechnicianCrisis ManagementCustomer Communications ManagementPC ToolsNetwork TroubleshootingSoftware ToolsSoftware TroubleshootingInternet of Things (IoT)Hardware InfrastructureCisco
Technical Support & Troubleshooting
Hands-on experience in technical support with a professional diploma in IT Support & Network Administration from Balti Polytechnic College, including resolving technical concerns regarding network coverage and service stability.
Network Administration & Cisco IoT
Certification from Cisco Networking Academy in Introduction to the Internet of Things, combined with practical knowledge in network administration and hardware configuration.
Client Consultation & Technical Advisory
Experience consulting clients on fixed internet connectivity solutions, analyzing technical requirements and recommending optimal hardware and bandwidth configurations.
Strategic Planning
Application of strategic planning skills in technical and customer-facing environments to ensure effective service delivery.
Problem Solving
Strong problem-solving abilities applied in resolving complex technical issues in telecommunications and IT support contexts.
Crisis Management
Capability to manage critical situations and technical crises, ensuring minimal disruption to services and high customer satisfaction.
Customer Orientation
Focus on customer satisfaction through end-to-end client interaction management and tailored technical solutions.
Advanced PC Proficiency
Advanced proficiency in working with personal computers and related software tools relevant to IT support tasks.
Hands-on experience in technical support with a professional diploma in IT Support & Network Administration from Balti Polytechnic College, including resolving technical concerns regarding network coverage and service stability.
Network Administration & Cisco IoT
Certification from Cisco Networking Academy in Introduction to the Internet of Things, combined with practical knowledge in network administration and hardware configuration.
Client Consultation & Technical Advisory
Experience consulting clients on fixed internet connectivity solutions, analyzing technical requirements and recommending optimal hardware and bandwidth configurations.
Strategic Planning
Application of strategic planning skills in technical and customer-facing environments to ensure effective service delivery.
Problem Solving
Strong problem-solving abilities applied in resolving complex technical issues in telecommunications and IT support contexts.
Crisis Management
Capability to manage critical situations and technical crises, ensuring minimal disruption to services and high customer satisfaction.
Customer Orientation
Focus on customer satisfaction through end-to-end client interaction management and tailored technical solutions.
Advanced PC Proficiency
Advanced proficiency in working with personal computers and related software tools relevant to IT support tasks.
Experience
Professional experience0 - 5 years
Freelancer since2026
Languages
EnglishGoodRomanianNative speakerRussianNative speaker
Project history
Consulted clients on fixed internet connectivity solutions, analyzing their technical requirements and recommending optimal hardware and bandwidth configurations. Managed end-to-end client interactions, resolving technical concerns regarding network coverage and service stability to ensure high customer satisfaction.