01/10/2024 updated

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✔️ Strategy & Transformation ✔️ Leadership ✔️ Research, Creation & Innovation

Netherlands
Netherlands
Network & Systems Administration and Manager Information Systems
Netherlands
Netherlands
Network & Systems Administration and Manager Information Systems

Profile attachments

CV - Tristan Leeuwestein

InnovationManagement and Business ConsultingBusiness ProcessesBusiness Process ImprovementStrategic ManagementChange ManagementInnovation ManagementInterim ManagementProject ManagementOperational ExcellenceOperations ManagementProduct DesignResearch and DevelopmentSupply Chain ManagementSustainabilityTeam ManagementService Delivery Management
An enthusiastic professional who helps organizations transform sustainably.

With a proven track record of successfully leading teams and managing complex projects, as well as achieving measurable results, I am determined to excel in project management. My natural leadership qualities and the ability to quickly grasp organizations and business processes are my core competencies. Additionally, I am a sharp, strategic, and analytical thinker, known for my ability to quickly understand, provide support for, or take action in challenging situations.

My expertise lies in identifying bottlenecks and designing and implementing strategies and innovative solutions to achieve organizational objectives. My preference for project work stems from my strong drive to address challenging problems and make a tangible impact, whereas I experience more energy drain than challenge in line functions.

I believe in creating value through an effective approach and achieving sustainable results that have a significant impact on the organization. Therefore, I work closely with the board, management, and executives to achieve set goals at every level. I value teamwork and aim for sustainable change, with the transfer of knowledge and insights at the forefront to enable smooth and continuous operations

Languages

GermanGoodEnglishNative speakerDutchNative speakerRussianBasic knowledge

Project history

Operations Manager

Instyle Projects

Other

10-50 team member

Background
Instyle Concepts specializes in designing, developing, and implementing custom furnishings for hotels, recreation, short-stay, and healthcare facilities. This means that we establish a unique supply chain for each project, collaborating with various new suppliers and introducing innovative products. Consequently, Instyle Concepts manages a complex form of supply chain management.

Promotion Through Achievements
In my previous role as Warehouse Manager, I implemented impressive improvements in operations related to inbound and outbound goods, inventory management, and safety at the central warehouse in Zwolle within a year. I also played a crucial role in transforming our business team from a product-focused to a customer project-focused approach.

These changes resulted in my promotion to Operational Manager. Alongside the CEO, I lead a team of 22 employees.

My responsibilities as Operational Manager include:
  • Operational Leadership: Providing support in problem prevention and resolution, ensuring that service requests and complaints are handled correctly.
     
  • Talent Development: Guiding colleagues in their growth in supply chain management, communication, efficiency, and operational excellence.
     
  • Strategic Planning: Collaborating closely with the CEO, acting as their partner in discussions and contributing to market research and the development and maintenance of strategic plans.
     
  • Strategic Execution: Translating strategy into tactical and operational policies, developing operational business and annual plans, and working with the team to turn them into executable plans.
     
  • Financial Goals: Managing costs and efficiency to achieve the organization's financial objectives and ensuring that customer service is consistently delivered at the desired level.
     
  • Project Inventory Reduction: Initiating and leading the inventory reduction project, including relocating over 500 pallets of obsolete stock to a second warehouse in Wapenveld, opening a marketplace store, and organizing and promoting public clearance sale days. The result was the sale of the remaining inventory to a buyer and an optimized central warehouse in Zwolle.
     
  • ERP Optimizations: Initiating and implementing optimizations in the ERP system (ISAH), including custom software development and process improvements, with the goal of achieving a happy-flow for production workers.
     
  • QHSE and Safety: Developing quality procedures, ensuring compliance, and conducting audits. Performing risk assessment & evaluation (RI&E) and organizing safety training.
     
  • Facility Management: Responsible for building management, associated maintenance planning and contract management, and managing our business relocation.

Measurable Results | Strategic Transformation
In my current role as Operational Manager at Instyle Concepts, I play a crucial role in the strategic transformation of our organization to make it more resilient for the future.

After years of struggling with disappointing net results due to various factors, our strategic management team has decided to implement the following significant changes:
  • Showroom Closure: We are parting ways with our 400-square-meter showroom, reducing operational and sales costs.
     
  • Logistic Transformation: We are pursuing a rigorous transformation of our logistics operation. Our central warehouse is being reduced by two-thirds, and we are shifting to more just-in-time deliveries to our customers' project sites, resulting in significant cost savings and efficiency improvements.
     
  • Consolidation with Vadain, our parent company: We are moving our office and logistics functions to our parent company Vadain in Genemuiden, contributing to synergy benefits and halving our housing costs.
     
  • Workforce Optimization: After reducing our workforce from 22 to 14 in 2023, we plan to further optimize our workforce in 2024 through a structural reorganization of roles and responsibilities. This will result in further staff reductions while maintaining our current revenue and service quality levels.

These significant changes will lead to a sustainable transformation that will enable Instyle Concepts to become profitable again from 2024 onwards. Our financial prospects will significantly improve, and our organization will be future-proofed for growth and success.

Business Analist & Executive Projectmanager, Co-Founder

Smart City Group

Government and Public Services

< 10 team member

Project Objective
In alignment with international agreements such as The 2015 Paris Agreement, the United Nations 2030 Agenda for Sustainable Development, and the national NL Smart City Strategy, I embarked on a feasibility study of these objectives. My focus was on understanding sustainable consumer behavior and the logistics structure of the Netherlands to contribute to mitigating climate change and promoting sustainable development.

Tasks as a Business Analyst
As an analyst, I conducted in-depth analyses of the relationship between globalization and macroeconomic developments and their impact on urban retailers, wholesalers, producers, e-commerce companies, and governments. Emphasis was placed on the use of public space, urban development, data sharing, Industry 4.0 technologies, logistic process innovations, and changing consumer behavior within sustainability frameworks (CO2 reduction, resource management, energy transition).

My analyses were based on extensive market research and collaborations with hundreds of businesses, academics, industry associations, consulting firms, and think tanks, as well as their most current publications.

Tasks as a Project Manager
  • Development of business plans and design of IT systems
  • Preparation of project plans for business partners and supplier integration
  • Stakeholder management, including relationships with governments, suppliers, partners, and investors
  • Preparation of investment and operating budgets and forecasts
Tasks as a Logistics Engineer
  • Design of processes for automated logistics (material flow diagrams)
  • Design of regional and urban distribution centers
  • Development of innovations for efficient truck loading and unloading
  • Design of urban logistics vehicles
Measurable Result
My work resulted in a detailed blueprint that combined research findings with directly applicable solutions for commerce and logistics.

The blueprint advocates for a national-level public-private partnership focused on logistic innovations with real-time data sharing between FMCG (Fast-Moving Consumer Goods) companies, logistics service providers, and governments. The blueprint includes a detailed design of an open, synchromodal, on-demand-driven digital supply network, controlled by artificial intelligence (AI) from a national control tower.

This network, called the Smart City 360º Distribution Network©, would represent a radical transformation for national logistics, from industrial estates to urban shopping areas and public spaces.

Project Manager Mobile Blood Bank Innovation (blood collection trailer)

Sanquin Blood Supply Netherlands

Pharmaceuticals & Medical Technology

1000-5000 team member

Project Objective:
Development and integration of an innovative, double-expandable trailer of 67 square meters into the daily blood bank operation. This initiative, called MAL Type II, aimed to meet stringent medical quality requirements, optimize hygiene and maintenance, improve working conditions for employees, and enhance the comfort of blood donors. Three tractor-trailer combinations were purchased for the Northeast region, with a project budget of 2.5 million euro.

Leadership and Responsibilities:
As the project manager, I was a member of the national management team, leading European procurement processes, overseeing the production process, and ensuring quality. I also led the regional organizational change to seamlessly integrate the mobile collection location into daily operations, including ICT facilities, with full budget responsibility. This change process involved project management leadership of a regional team of 10+ department heads and coordinators, and indirectly supervising 50 employees from the relevant departments.

Key Responsibilities and Achievements:
My responsibilities within the project included:
  • Contract and account management
  • Facility management for 48 rented locations, including permit applications and management
  • Technical implementation of power and IT facilities at 48 locations
  • Development of a new logistics concept and related operational planning
  • European procurement processes for the development of the MAL and the purchase of towing vehicles
  • Preparation of operating budgets and standard operational procedures
  • Selection and management of facilities for evening storage of trucks and trailers
  • Contract management and process setup for cleaning services
Measurable Results:
The end result was a mobile blood collection location of 26 tons, that met the specified requirements and was fully integrated into the blood bank processes according to applicable quality management standards.

Successful completion of the transformation within the regional blood bank organization, applying quality management systems ISO 9001-2000 and Good Manufacturing Process (GMP), as well as Agile project management techniques.

Watch an interesting 2-minute video of the end result here: https://youtu.be/SbDsuG4K8xY

Supply Chain Management

VConsyst

Industry & Mechanical Engineering

250-500 team member

Supporting the Chief Operating Officer, Chief Commercial Officer, and Supply Chain Manager in the field of change management; analyzing the supply chain management organization and making improvement proposals for its (re)structuring, contributing to optimizations within the order-to-cash process, and master data management.

Warehouse Manager

Instyle Concepts

Other

10-50 team member

Optimization of processes related to inbound and outbound goods, inventory management, and safety, guiding the transformation process from a product-centric to a project-centric organization.

Warehouse Manager

Royal Euroma

Other

250-500 team member

The decades-old spice factory of Royal Euroma in Wapenveld was in the process of being closed by the end of 2020. Food production and logistics activities were gradually integrated into the state-of-the-art new production facility in Zwolle. 60 to 70% of the permanent staff had already been transferred to Zwolle and replaced by temporary workers.

Within this project, I led the simplification and optimization of logistics processes, and increased quality and delivery reliability. This resulted in achieving an Excellent certification in the annual IFS audit (the highest achievable certification). This was the first time for Euroma in its 120-year history.

Project Manager Mobile Blood Bank Innovation (flight cases)

Sanquin Blood Supply Netherlands

Pharmaceuticals & Medical Technology

1000-5000 team member

Project Objective:
Initiating the development of an integrated product line of mobile flight cases for efficient mobile blood collection, with a focus on logistics optimization, operational efficiency, and quality improvements in terms of ergonomics, occupational health & safety, privacy, medical hygiene, donor comfort, and donor security.

Key Responsibilities:
  • Conceptualization, design, and oversight of product development.
  • Active stakeholder management and close collaboration with Quality, Health, Safety, and Environment (QHSE) department.
  • Full project management, including procurement, coordination, and implementation of (intra)logistics processes.
  • Staff training and testing of end products.
  • Successful implementation in the blood collection process.
Measurable Results:
  • Developed and implemented a revolutionary approach to blood collection within a record time of six months.
  • Realized more than 131 innovations compared to previous methods of blood collection in temporary rented buildings.
  • Direct reduction of 50% in man-hours for logistics supply to a mobile blood collection team.
  • Direct reduction of 50% in man-hours for setting up and dismantling locations from the first day of implementation.
  • Strict adherence to quality management systems ISO 9001-2000 and Good Manufacturing Process (GMP).
  • Applied an Agile project management approach for optimal flexibility and results orientation.

Video of the end result (created by a blood donor): https://youtu.be/EW3R8jtjDZ4

Service Level Manager

Sanquin Blood Supply Netherlands

Pharmaceuticals & Medical Technology

1000-5000 team member

Assignment Objective:
In my role as the ICT Service Level Manager at Sanquin Blood Supply Netherlands, I focused on optimizing service delivery by internal and external IT service providers. These efforts were crucial after a period of six months in which we had to perform remedial work due to a poorly executed migration.

Key Efforts:
  • Process Analysis and Improvement: I analyzed the current processes and then made recommendations to enhance service levels through closer collaboration with our outsourcing partners.
  • Redesign of IT Catalogs: I redesigned the IT product and service catalogs, both for end-users and IT management, to improve clarity and efficiency.
  • Improvement of Service Agreements: I tightened the service level agreements (SLAs), operational level agreements (OLAs), and underlying contracts (underpinning contracts) to ensure the quality of service delivery.
The above results were achieved within a very limited timeframe. To support this, I utilized established methodologies such as ITIL Service Management and Prince II, as well as an Agile approach for data gathering and proposal development. These efforts took place within strict adherence to quality management systems, including ISO 9001-2000 and Good Manufacturing Process (GMP).

This project illustrates my ability to tackle complex problems, develop strategic solutions, and deliver results within stringent time constraints and quality standards.

Crisis Manager

Sanquin Blood Supply Netherlands

Pharmaceuticals & Medical Technology

1000-5000 team member

Original Assignment Objective:
Representing the interests of the divisional director for the Northeast region regarding ICT services provided by the outsourcing organization EDS.
  • Monitoring the quality of ICT services.
  • Translating customer requirements into improvements.
  • Participating in meetings of the regional Management Team.
  • Advising the Head of ICT on ICT governance and SLAs.
Crisis Situation and Adjusted Assignment:
On the night before my project started, the migration to new blood bank software, a world first for Sanquin, began. However, this crucial migration immediately followed a profound 6-week transformation in which the traditional ICT department handed over all its core tasks to a new outsourcing partner and transformed itself into an ICT governance organization. The technical staff had already left the ICT organization. This resulted not only in a failed technical migration but also in a lack of capacity within the new governance organization and outsourcing partner to resolve the issues that arose and provide adequate information transfer. This posed a severe threat, endangering the primary blood bank process and the activities of 3,200 employees.

My assignment was therefore changed to crisis management. Within this framework, I made hands-on contributions to step-by-step problem resolution. To make more hours available each day for crisis support, I stayed in a hotel near Groningen for 3 months.

My activities within the adjusted assignment:
  • Crisis and liaison management: Advising the Board of Directors, directors of the four Dutch blood bank divisions, managers, heads, and employees in the fields of ICT and organization, including strategic and operational insights after the crisis.
  • Sitting on the steering committee overseeing the daily operation of the entire organization during the crisis.
  • Serving as the primary point of contact for customers (hospitals) with delivery issues in the Northeast region.
  • Project management of the urgent replacement project for Zebraprinters in the Northeast region.
Measurable Results:
After 6 months, the new software platform was stable, and all operational backlogs had been cleared. The Board of Directors and the directors of the four blood bank divisions were satisfied with the achieved result. Subsequently, I was tasked with optimizing the transformation of the ICT governance organization, as well as the agreements made with the outsourcing partner, in my role as Service Level Manager.

Certificates

VOL-VCA | Safety Certificate for Operational Supervisors

Slimopleiden.com

2023

BHV | Emergency Response

Slimopleiden.com

2023


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