02/06/2025 updated
100 % available
IT Support Engineer with 4 years of experience in technical support and infrastructure management
Pune, India
Only remote
Diploma from MSBTEActive DirectoryApple Mac SystemsTechnical SupportAsset TrackingAutomationMicrosoft AzureBash ShellBomgarUbuntu (Operating System)CentOSCloud ComputingLinuxInformation Technology Infrastructure Libraries (ITIL)Incident ManagementInfrastructure Management
IT Support and Troubleshooting
Expertise in hardware/software troubleshooting, providing technical support, and maintaining IT infrastructure.
Network and System Administration
Proficiency in Active Directory, Office 365 administration, and network troubleshooting (LAN/WAN/Wi-Fi).
IT Asset and Incident Management
Experience with ITIL framework, ServiceNow for incident management, and IT asset tracking.
Operating Systems
Proficiency in Windows, macOS, and Linux (Ubuntu, CentOS) operating systems.
Remote Support Tools
Skilled in using Bomgar Beyond Trust, TeamViewer, and AnyDesk for remote support.
Cloud Technologies
Microsoft Certified: Azure Administrator Associate, indicating knowledge of cloud services.
Scripting
Familiarity with PowerShell and Bash scripting for automation and system management.
Expertise in hardware/software troubleshooting, providing technical support, and maintaining IT infrastructure.
Network and System Administration
Proficiency in Active Directory, Office 365 administration, and network troubleshooting (LAN/WAN/Wi-Fi).
IT Asset and Incident Management
Experience with ITIL framework, ServiceNow for incident management, and IT asset tracking.
Operating Systems
Proficiency in Windows, macOS, and Linux (Ubuntu, CentOS) operating systems.
Remote Support Tools
Skilled in using Bomgar Beyond Trust, TeamViewer, and AnyDesk for remote support.
Cloud Technologies
Microsoft Certified: Azure Administrator Associate, indicating knowledge of cloud services.
Scripting
Familiarity with PowerShell and Bash scripting for automation and system management.
Experience
Professional experience0 - 5 years
Freelancer since2025
Languages
EnglishFluentHindiNative speaker
Project history
Provide Level 2 and 3 technical support, manage IT assets, and oversee user onboarding/offboarding processes.
Offered desktop support, conducted IT onboarding sessions, and performed software installations across 150+ systems.
Supported 200+ users, managed Active Directory, and conducted network troubleshooting including VPN setup.