09/17/2025 updated
100 % available
Commercial Operations Professional with broad Dynamics365 and SAP CRM implementation expertise
Reckange-sur-Mess, Luxembourg
Worldwide
Master of Laws / LL.M, Civil LawMicrosoft Dynamics AXBusiness Process ManagementBusiness Performance ManagementChange ManagementSAP CRM
CRM Systems
Extensive experience with various CRM systems including SAP CRM, Salesforce, and Microsoft Dynamics365. Proven track record of optimizing and implementing these systems to enhance commercial operations.
Change Management
Expertise in managing change within organizations, particularly during system implementations and business transformations.
Business Process Design
Strong capability in business process re-engineering and design, particularly in commercial operations and CRM implementation contexts.
Performance Reporting
Proficient in financial and sales performance reporting, with experience in using tools like PowerBI to organize business performance data.
Project Management
Demonstrated skills in managing complex projects, including CRM consolidations and business reorganizations.
Financial Management
Experience in financial management, including deal structuring, pricing approval, and managing business plans, budgets, and forecasts.
NLP (Neuro-Linguistic Programming)
Certified NLP Master and Practitioner, indicating advanced communication and personal development skills.
Experience
Professional experience10+ years
Freelancer since2024
Languages
GermanNative speakerEnglishFluentFrenchGoodDutchNative speaker
Project history
Best practice consulting for commercial excellence and CRM:
Jan 2026-Present: Functional lead for Dynamics Case Management implementation project for European institution
Jan 2025-Present: Financial & strategy consultant for European sovereign satellite project
Responsible for managing business requirements regarding CRM and customer facing functionality, processes and data, incl. Lead-to-Order, product catalogue & customer solution configuration (CPQ), Order-to-Bill, orchestration and interfacing to 59 applications.
- Initiated and successfully managed consolidation and migration of 3 CRM's: SAP CRM, Salesforce, Dynamics on-premise
- Managed and completed material business reorganisations.
- Implemented SAP CRM for GEO satellite business.
- Organised business performance reporting (PowerBI).
- Assistant Head of Sales, Video
- Managing training for 100+ sales representatives.
- Managed integration of several M&A acquisitions.
- Supported performance management and governance for 15+ subsidiaries.
- Set up and managed marketing controlling.
- Provide deal structuring and pricing approval.
- Managed business plan, budget and forecast.