09/17/2025 updated
100 % available
Commercial Operations Professional with broad Dynamics365 and SAP CRM implementation expertise
Reckange-sur-Mess, Luxembourg
Worldwide
Master of Laws / LL.M, Civil LawMicrosoft Dynamics AXBusiness Process ManagementCustomer Relationship ManagementBusiness Process ModelingBusiness Performance ManagementBusiness PlanningBusiness Process ImprovementChange ManagementFinanceSalesFinancial ManagementForecastingProject ManagementPricing StrategiesPower BISalesforce.ComSAP CRMSystems ImplementationsBudgetingPersonal Development
CRM Systems
Extensive experience with various CRM systems including SAP CRM, Salesforce, and Microsoft Dynamics365. Proven track record of optimizing and implementing these systems to enhance commercial operations.
Business Process Design
Strong capability in business process re-engineering and design, particularly in commercial operations and CRM implementation contexts.
Performance Reporting
Proficient in financial and sales performance reporting, with experience in using tools like PowerBI to organize business performance data.
Project Management
Demonstrated skills in managing complex projects, including CRM consolidations and business reorganizations.
Financial Management
Experience in financial management, including deal structuring, pricing approval, and managing business plans, budgets, and forecasts.
Change Management
Expertise in managing change within organizations, particularly during system implementations and business transformations.
NLP (Neuro-Linguistic Programming)
Certified NLP Master and Practitioner, indicating advanced communication and personal development skills.
Extensive experience with various CRM systems including SAP CRM, Salesforce, and Microsoft Dynamics365. Proven track record of optimizing and implementing these systems to enhance commercial operations.
Business Process Design
Strong capability in business process re-engineering and design, particularly in commercial operations and CRM implementation contexts.
Performance Reporting
Proficient in financial and sales performance reporting, with experience in using tools like PowerBI to organize business performance data.
Project Management
Demonstrated skills in managing complex projects, including CRM consolidations and business reorganizations.
Financial Management
Experience in financial management, including deal structuring, pricing approval, and managing business plans, budgets, and forecasts.
Change Management
Expertise in managing change within organizations, particularly during system implementations and business transformations.
NLP (Neuro-Linguistic Programming)
Certified NLP Master and Practitioner, indicating advanced communication and personal development skills.
Languages
GermanNative speakerEnglishNative speakerFrenchFluentDutchNative speaker
Project history
Best practice consulting for commercial excellence and CRM
Responsible for managing business requirements regarding CRM and customer facing functionality, processes and data, incl. Lead-to-Order, product catalogue & customer solution configuration (CPQ), Order-to-Bill, orchestration and interfacing to 59 applications.
- Initiated and successfully managed consolidation and migration of 3 CRM's: SAP CRM, Salesforce, Dynamics on-premise
- Managed and completed material business reorganisations.
- Implemented SAP CRM for GEO satellite business.
- Organised business performance reporting (PowerBI).
- Assistant Head of Sales, Video
- Managing training for 100+ sales representatives.
- Managed integration of several M&A acquisitions.
- Supported performance management and governance for 15+ subsidiaries.
- Set up and managed marketing controlling.
- Provide deal structuring and pricing approval.
- Managed business plan, budget and forecast.