05/06/2024 updated
100 % available
IT infrastructure and Network Developer, Application support Engineer, 2nd/3rd support Engineer
St. Ives, United Kingdom
Worldwide
MBA, Ms in IT, CCNA, MCSETechnical SupportArchitectureMicrosoft AzureElectrical WiringsBusiness SoftwareCisco Certified Network Associate Security (CCNA Security)Cloud ComputingConfiguration ManagementData CentersDynamic Host Configuration ProtocolMobile Device ManagementDomain Name System (DNS)Optical Fiber CablingHyper-VInfrastructure Management
- Routing and switching, Firewalls (Cisco and Meraki)
- Experienced with LAN and WANs, Solid understanding of the OSI or TCP/IP model.
- Strong understanding of networking technologies and principles
- Experience in project management
- Demonstrated experience in managing complex IT infrastructure, including cloud and on-premises environments.
- IT cloud, Strong experience in Office 365 admin portal, Office 365 administration, MDM, Admin centre. Admin Exchange, Microsoft Azure, Adobe Admin centre.
- Experience with backup tools such as Veeam, CloudAlly and Azure onsite and cloud.
- Familiarity with backup and recovery software.
- Patch management, ADR and manual patching
- Strong understanding of operating systems (e.g., Windows Server).
- Knowledge of network protocols and services (e.g., DHCP, DNS, TCP/IP).
- Experience with virtualization platforms like VMware or Hyper-V.
- Understanding of security principles and best practices.
- MECM deployment and administration including Update Configuration manager, Update feature updates, enablement package. Update and Intune BYOD project.
- Create new SCCM server with application and packages. Deployment of business applications and packages, Deployment of windows 10 Laptop and PCs.
- Infrastructure experience, built a Data centre as data centre In-charge.
- Structured network cable including Rack management, Fiber optic.
- Fiber, copper patching for server hardware, network switches architecture storage devices
- Administration of SQL Server, knowledge of oracle database.
Experience
Professional experience10+ years
Freelancer since2024
Languages
EnglishGood
Project history
Achievements and responsibilities:
* Completed CE plus with line manager.
* Contribute to the development of the infrastructure and support team including new projects,
* Implemented and administration Meraki APs solution (Wi-Fi)
* Experience with backup tools such as Veeam and Azure
* Administration of Fortinet firewall, Administration of Smooth wall firewall.
* Administration and deployment of Sophos antivirus.
* Windows server migration from 2012 to 2021/2019
* MECM deployment and administration including Update Configuration manager, Update feature
updates, enablement package and Intune BYOD project.
* Deployed and install a new SCCM server, application, and packages.
* Deployment of windows 10 Laptop and PCs
* Switches port configuration and network monitoring.
* Manage the core, switches and Wi-Fi networks, APs and 4G Router.
* Manage the network, server and client patching schedules.
* Office 365 Administration. Including Exchange, team, and Share point.
* Active Directory management and administration, create account, file and folder permission,
office license.
* Day to day 3rd line support troubleshooting.
* Liaise with 3rd party support on different applications and solutions we have.
* Manage and develop the existing Windows and Azure infrastructure.
* Virtualization technologies both Hyper-V and VMware
* Experience of server and workstation hardware builds, fault diagnosis and problem resolution
* Experience of a wide range of backup, replication and imaging/device deployment solutions
* Experience of the managed deployment of client applications and application migration.
* SQL Server and SQL database administration and upgrades advantageous
* Familiarity with supporting all common end user software including Microsoft Office
* Completed CE plus with line manager.
* Contribute to the development of the infrastructure and support team including new projects,
* Implemented and administration Meraki APs solution (Wi-Fi)
* Experience with backup tools such as Veeam and Azure
* Administration of Fortinet firewall, Administration of Smooth wall firewall.
* Administration and deployment of Sophos antivirus.
* Windows server migration from 2012 to 2021/2019
* MECM deployment and administration including Update Configuration manager, Update feature
updates, enablement package and Intune BYOD project.
* Deployed and install a new SCCM server, application, and packages.
* Deployment of windows 10 Laptop and PCs
* Switches port configuration and network monitoring.
* Manage the core, switches and Wi-Fi networks, APs and 4G Router.
* Manage the network, server and client patching schedules.
* Office 365 Administration. Including Exchange, team, and Share point.
* Active Directory management and administration, create account, file and folder permission,
office license.
* Day to day 3rd line support troubleshooting.
* Liaise with 3rd party support on different applications and solutions we have.
* Manage and develop the existing Windows and Azure infrastructure.
* Virtualization technologies both Hyper-V and VMware
* Experience of server and workstation hardware builds, fault diagnosis and problem resolution
* Experience of a wide range of backup, replication and imaging/device deployment solutions
* Experience of the managed deployment of client applications and application migration.
* SQL Server and SQL database administration and upgrades advantageous
* Familiarity with supporting all common end user software including Microsoft Office
Achievements and responsibilities:
* SCCM and In-tune project.
* Deployment of windows 10 Laptop and PCs
* Deployment of business applications
* Active Directory management and administration, create account, file and folder permission,
office licence.
* Administration of Office 365, Admin centre. Admin Exchange, Azure, Adobe Admin centre.
* Visit different department and office to maintained, repair and replacement of infrastructure.
Visit Different branches and department for network and server installation.
* Attend calls and resolve them until forward to 3rd line support.
* Creating users, give permission of file and folder access, Email access, Shared mailbox, Shared
group and shared folders. Exchange management.
* Provide 1st & 2nd line support to a vast and varied customer base, ITIL procedures of call
logging.
* Meet agreed SLAs on ticket resolution,
* Be proactive, in terms of resolving tickets and professional development.
* Troubleshooting windows server. File and Folder access, Shared folder access
* Provide support in sign-on testing, and making sure a form is signed, and that basic checks are
performed (s/w run, network connectivity etc)
* Assistance to connect to network and fault finding in different location.
* SCCM and In-tune project.
* Deployment of windows 10 Laptop and PCs
* Deployment of business applications
* Active Directory management and administration, create account, file and folder permission,
office licence.
* Administration of Office 365, Admin centre. Admin Exchange, Azure, Adobe Admin centre.
* Visit different department and office to maintained, repair and replacement of infrastructure.
Visit Different branches and department for network and server installation.
* Attend calls and resolve them until forward to 3rd line support.
* Creating users, give permission of file and folder access, Email access, Shared mailbox, Shared
group and shared folders. Exchange management.
* Provide 1st & 2nd line support to a vast and varied customer base, ITIL procedures of call
logging.
* Meet agreed SLAs on ticket resolution,
* Be proactive, in terms of resolving tickets and professional development.
* Troubleshooting windows server. File and Folder access, Shared folder access
* Provide support in sign-on testing, and making sure a form is signed, and that basic checks are
performed (s/w run, network connectivity etc)
* Assistance to connect to network and fault finding in different location.
Achievements and responsibilities:
* Windows 7 to Windows 10 Deployment full lifecycles from picking up old kit, handing over new kit,
following the process, handing back new kit, fully tested and support users) and provide support
in windows 10 project management.
* Administration of Office 365, Admin centre. Admin Exchange, Azure, Adobe Admin centre.
* Provide 2nd line support to a vast and varied customer base. ServiceNow, ITIL procedures of call
logging
* Meet agreed SLAs on ticket resolution, customer service etc. Provide support on MFLA.
* Support customers both onsite and remotely, escalate to 3rd line as and when required.
* Be proactive, in terms of resolving tickets and professional development.
* Troubleshooting Windows 7, and 10 and windows server.
* Active Directory management and administration, SCCM development and some packaging to build new
machines every day (till now build almost 6,000 machines).
* Floor walking and supporting users at all different levels and Desktop support level expertise.
* Provide support in sign-on testing, and making sure a form is signed, and that basic checks are
performed (s/w run, network connectivity etc)
* Assistance to connect to network and fault finding
* Office 365, configuration and troubleshooting.
* Give rights and shared permission to users, resources and file and folders.
* Windows 7 to Windows 10 Deployment full lifecycles from picking up old kit, handing over new kit,
following the process, handing back new kit, fully tested and support users) and provide support
in windows 10 project management.
* Administration of Office 365, Admin centre. Admin Exchange, Azure, Adobe Admin centre.
* Provide 2nd line support to a vast and varied customer base. ServiceNow, ITIL procedures of call
logging
* Meet agreed SLAs on ticket resolution, customer service etc. Provide support on MFLA.
* Support customers both onsite and remotely, escalate to 3rd line as and when required.
* Be proactive, in terms of resolving tickets and professional development.
* Troubleshooting Windows 7, and 10 and windows server.
* Active Directory management and administration, SCCM development and some packaging to build new
machines every day (till now build almost 6,000 machines).
* Floor walking and supporting users at all different levels and Desktop support level expertise.
* Provide support in sign-on testing, and making sure a form is signed, and that basic checks are
performed (s/w run, network connectivity etc)
* Assistance to connect to network and fault finding
* Office 365, configuration and troubleshooting.
* Give rights and shared permission to users, resources and file and folders.
Certificates
CCNa
cisco2010