System | Network Engineer

Responds to support requests from end users and patiently walked individuals through to help set up systems or resolve issues regarding Office 365. • Onboarding and Offboarding Staff in a client company. • Troubleshooting systems and network problems, diagnosing and solving hardware or software. • Following up query to make sure it is resolved to the client satisfaction. • Engage and empathize with customers through a series of actions, either remote session or over the phone to support and resolve technical issues through completion • Support installation, configuration, and support of Microsoft Office 365 on various platforms • Update O365 licenses, subscriptions and user management as necessary • Monitoring and maintaining computer systems and networks