11/27/2024 updated

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100 % available

Senior CRM Project Manager and Integration Architect

Budapest, Hungary
Worldwide
Master of Business Administration
Budapest, Hungary
Worldwide
Master of Business Administration

Profile attachments

cv_ssardi_2024.pdf

JavaScriptAgile MethodologyData AnalysisApplication Integration ArchitectureCustomer Relationship ManagementCascading Style Sheets (CSS)DatabasesComputer Telephony IntegrationIBM DB2Project ManagementMicrosoft SQL ServersOracle ApplicationsVisualizationSAP CRMSiebel CRMSoftware EngineeringSQL DatabasesSAP Sybase SQL AnywhereSystems IntegrationAdministrative OperationsBi PublisherSystem AdministrationReporting ToolsDatabase AdministrationProgramming Languages
CRM Expertise
Extensive experience with Oracle Siebel CRM, SAP CRM, and Sugar CRM. Proficient in all stages of the development cycle for agile projects and upgrades.

Programming Languages
Well-versed in numerous programming languages including Siebel eScript, JavaScript, CSS, SQL, and various others for CRM development and customization.

Project Management
Strong background in project management with 28+ years of CRM experience, specializing in customer relations and complex problem-solving.

Integration Architecture
Expertise in designing and implementing CRM integrations, including EAI, CTI, and various system integrations.

Database Management
Proficient in multiple database systems including Oracle, Sybase SQL Anywhere, Microsoft SQL Server, and DB2.

System Administration
Skilled in installation, configuration, and administration of various CRM systems and related technologies.

Reporting and Analytics
Experience with reporting tools such as Actuate 6, OBI Publisher, and Oracle BI for CRM data analysis and visualization.
 

Experience

Professional experience10+ years
Freelancer since2003

Languages

GermanFluentEnglishFluentHungarianNative speaker

Project history

CRM Consultant

UNICredit Bank
Planning and supporting Siebel 22.10 upgrade, including relocation of Siebel and OBIEE stack, integration with MQ, EAI enhancement, and supporting dev team with new Siebel features.

CRM Consultant

Siemens Healthineers
Planning and supporting Siebel 22.2 upgrade, L2 supporting Siebel 2016 CRM operation.

CRM Consultant

ZKB Swiss Bank
Planning and supporting Siebel 21.2 upgrade, L2 supporting Siebel 2016 CRM operation, microservice development, and Elastic Search integration.

CRM Support

NGCRM, Hungarian Telecommunication Corporation
Planning and supporting Siebel 8.1.1.11 upgrade, L3 supporting Siebel 8.1.1.3 CRM operation, performance improvements, and integration enhancements.

CRM Presales

Fundamenta
Siebel 8.1.1.11 prototype creation proving customer requirements.

Project manager Solution Architect

Hungarian Agrárkamara Hungary
Project manager and Solution Architect role in a Hungarian CRM initiation project (agricultural industry) Sugar CRM.

Siebel Solution Architect

Vodafone Hungary
Siebel 8.1.1 Client side implementation, including order management, integrations, and various system implementations.

Project Manager, Solution Architect

Vodafone Hungary
Siebel 8.1.1 Campaign Management, process design and integration with various systems.

Trainer

Oracle University Hungary
Siebel 8.1.x Installation and System Administration training.

CRM Consultant

Imperial Tobacco Nederland / Hungary
Siebel 8.0 Handheld synchronization redesign.

Siebel Integration Architect

MATCRM, Hungarian Telecommunication Corporation (T-Com)
Siebel 7.5.3 eCommunications implementation, system integration, and various process designs and implementations.

Trainer

Oracle University Hungary
Siebel Essential Training 7.7

CRM Consultant

BAT Hungary
Siebel 7.5.3 performance review, Siebel Handheld Synchronization redesign.

Siebel Integration

GE Lighting Hungary
Siebel 6.3 SAP R3 online BAPI interface design and implementation Complaint Management.

CRM System architect

CSS Insurance
Windows NT Terminal Server, Siebel 7.5.3 implementation including various integrations and customizations.

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