Support Engineer, Enterprise support division of Microsoft Corporation for SharePoint Technologies
Microsoft India
Keywords
Skills
SharePoint Server2016, SharePoint Server 2013, SharePoint Server 2010, Microsoft Office SharePoint server 2007, Project Server 2007, SQL Server 2005/2008 /2012 Web Tool, HTML, CSS, JavaScript, Visual Studio, server 2003/2008/2012/2016, Windows XP/Vista/7/8/10, SharePoint, farm, SharePoint Servers, logging, SCOM, Event Viewer, Performance Monitor, Web applications, Excel, FBA, SharePoint services, Permissions, Database, backup, PowerShell, NLB, InfoPath, Office Client integration, Custom SQL Databases, bugs, operating system, Antivirus, Windows server 2003/2008, Windows server, Network monitoring, Microsoft Office SharePoint Server 2007/SharePoint Server 2010, Installing, Windows SharePoint Services, exchange public folders, Lotus domino database, Outlook, Groove integration with SharePoint, SharePoint tools, Server 2007/2010, Microsoft Project Client 2007/2010, Windows, Server, IIS Server, SQL Server, Server 2003/2007/2010, WSS 3.0, Office Server, IIS 6.0, Windows 2000, IIS 7.0, Web Site, Virtual Directory Creation, Web
Project history
05/2008
-
11/2012
Project Details:
Name: Enterprise Office Support, Microsoft Premier Services.
Role: Support Engineer, Enterprise support division of Microsoft Corporation for SharePoint
Technologies.
Responsibilities:
* Providing L3 support North American customers /Partners in a critical/troublesome/irate
situation
* Handled incident management requests which are not limited to Web applications, SSP, User
profiles, Search, Excel, FBA, Service applications, SharePoint services, Permissions, Database
management, backup & restore, PowerShell, STSASM, PSconfig, etc.,
* Configuration of key features like Business Data Catalog, Audience, BCS, NLB, Permissions
levels, Records Center, Social Tagging, InfoPath, Office Client integration, Custom SQL
Databases, Data Sources, etc.,
* Study customer's infrastructure and provide suggestions to avoid critical situations and for
better performance.
* Identifying bugs, providing workaround, engaging Product group to get better understanding of
certain features of the product.
* Deliver Triages to peers and Frontline to improve technical strength of the team.
* Testing of Hot fixes and beta programs before launching in Premier Customers environment.
* Working along with the Technical Account Managers to make sure the customer satisfaction
* Responsible for preparing, delivering in-house training to the new hires
* Assisting US/UK/EMEA/Australia/ASIA based Partner enterprise customers for deploying and
trouble shooting
Name: Enterprise Office Support, Microsoft Premier Services.
Role: Support Engineer, Enterprise support division of Microsoft Corporation for SharePoint
Technologies.
Responsibilities:
* Providing L3 support North American customers /Partners in a critical/troublesome/irate
situation
* Handled incident management requests which are not limited to Web applications, SSP, User
profiles, Search, Excel, FBA, Service applications, SharePoint services, Permissions, Database
management, backup & restore, PowerShell, STSASM, PSconfig, etc.,
* Configuration of key features like Business Data Catalog, Audience, BCS, NLB, Permissions
levels, Records Center, Social Tagging, InfoPath, Office Client integration, Custom SQL
Databases, Data Sources, etc.,
* Study customer's infrastructure and provide suggestions to avoid critical situations and for
better performance.
* Identifying bugs, providing workaround, engaging Product group to get better understanding of
certain features of the product.
* Deliver Triages to peers and Frontline to improve technical strength of the team.
* Testing of Hot fixes and beta programs before launching in Premier Customers environment.
* Working along with the Technical Account Managers to make sure the customer satisfaction
* Responsible for preparing, delivering in-house training to the new hires
* Assisting US/UK/EMEA/Australia/ASIA based Partner enterprise customers for deploying and
trouble shooting
05/2007
-
04/2008
System Engineer
Pilot Technology
Project Details:
Name: IT Infrastructure
Role: System Engineer
Responsibilities:
* Visiting our clients all over the UAE.
* Installing and configuring Microsoft office applications
* Install Desktop operating system, application software, Antivirus software and update it.
* Updating patches for all Microsoft applications
* Plan, install, configure maintain, optimize, troubleshoot Windows server 2003/2008 prof based
Network
* Hardware and software migration and upgradation
Name: IT Infrastructure
Role: System Engineer
Responsibilities:
* Visiting our clients all over the UAE.
* Installing and configuring Microsoft office applications
* Install Desktop operating system, application software, Antivirus software and update it.
* Updating patches for all Microsoft applications
* Plan, install, configure maintain, optimize, troubleshoot Windows server 2003/2008 prof based
Network
* Hardware and software migration and upgradation
09/2006
-
12/2006
System Engineer
Mannai Corporation
Project Details:
Name: 16th Doha Asian Games
Role: System Engineer
* Imaging Server and Client machines
* Installation and Troubleshooting of Windows server and Desktop operating systems
* Troubleshooting hardware related and conflicts problem.
* Install Desktop operating system, application software, Antivirus software and update it.
* Network monitoring and Health Check of the applications
Name: 16th Doha Asian Games
Role: System Engineer
* Imaging Server and Client machines
* Installation and Troubleshooting of Windows server and Desktop operating systems
* Troubleshooting hardware related and conflicts problem.
* Install Desktop operating system, application software, Antivirus software and update it.
* Network monitoring and Health Check of the applications
03/2002
-
08/2006
System admin. & Trainer
Hassan Associates; Indian Institute of Hardware Technology, PCS
* Windows based System and network Administration
* Supporting customer's Hardware and Network environment on Annual Maintenance Contract
* Providing training on MSCE and CISCO
* Administering for Prometric and Pearson VUE testing center
* Supporting customer's Hardware and Network environment on Annual Maintenance Contract
* Providing training on MSCE and CISCO
* Administering for Prometric and Pearson VUE testing center
Local Availability
Only available in these countries:
India
