03/01/2026 updated

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100 % available

Senior Project Management Office Specialist with Expertise in Banking and Digital Transformation

Amsterdam, Netherlands
Worldwide
Master degree – Banking system management
Amsterdam, Netherlands
Worldwide
Master degree – Banking system management

Profile attachments

CV_Tatiana Iosub_2024.pdf

AccountingAccrual AccountingAgile MethodologyBankingTelecommunicationsBusiness AnalysisBusiness Process ImprovementStrategic ManagementCall CentersCustomer ExperienceDigitizationPayment SystemsFinancesForecastingProject ManagementMobile BankingScrum MethodologyQuality ManagementRequirements AnalysisSoftware EngineeringQuality ControlBudgeting
Project Management
Extensive experience in project management across various industries, including banking, IT, and telecommunications.

Business Analysis
Strong skills in business analysis, requirements gathering, and process improvement in financial services and digital banking.

Digital Transformation
Expertise in leading digital transformation initiatives, particularly in mobile banking and e-payment services.

Financial Reporting
Proficiency in financial reporting and budgeting for large-scale projects, including forecasting and accruals management.

Agile Methodologies
Experience as a Scrum Master and implementing Agile practices in software development projects.

Customer Experience Management
Skills in designing and implementing customer journey management strategies, particularly in call center and banking environments.

Quality Management
Expertise in quality control processes, including RAID reporting and maintaining high accuracy levels in project deliverables.
 

Experience

Professional experience10+ years
Freelancer since2021

Languages

EnglishFluentFrenchBasic knowledgeDutchGoodRomanianNative speaker

Project history

Senior PMO

Ayvens (LeasePlan Digital)
Supporting international cross-functional teams, delivering executive reporting, and managing program deliverables for 15 PMs across 22 countries with a ~50mil eur budget.

Senior Business Analyst Banking

FINTECHOS B.V.
Designed new banking products, created data model designs, and acted as PMO and Agile Scrum master for development teams.

Project Management Office specialist

LG Global, continuing Infosys Limited
Supported a team of 25 PMs and 3 Program managers, providing centralized financial and operations management support for projects worth ~20M EUR.

Product manager e-Payments

BCR
Managed e-payment services, defined service roadmaps, and improved customer experience for digital products.

Contact Centre management specialist

BCR
Managed inbound clients and tele-selling outbound campaigns, coordinated operational team for 120FTE Contact Centre.

Project Manager Contact Center

BCR
Designed and implemented new processes, digital products and services, and participated in Business process redesign of Contact Centre sales flows.

Coordinator Phone banking team

BCR
Launched phone banking service, defined functionalities, obtained approvals, and managed implementation and team support.

Team Leader Contact Center

BCR
Led inbound Contact Center team, maintained client communication standards, and managed knowledge libraries.

Tele-counsellor

BCR
Counselled clients on bank products and services, promoted lending products in outbound campaigns.

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