05/19/2026 updated
100 % available
Team Lead Software Engineer - AI Integration & VoIP Systems
Brussels, Belgium
Only remote
Master of Computer Sciences - University of Hertfordshire (UK), 2022About me
I provide API integration, webhook setup, and backend development in PHP & Node.js. I also offer VoIP PBX, WhatsApp PBX, IVR systems, and call center solutions. In digital marketing, I handle SEO, social media management, content creation, and ad campaigns to grow your business.
JavaScriptDjangoHTML Abstraction Markup LanguagePython (Programming Language)MongoDBNode.jsPHP DevelopmentReact.jsMysql Databases
PBX Installation & VoIP Integration
Expertise in installing and configuring PBX systems including Asterisk, FreePBX, 3CX, FusionPBX, Issabel, Vicidial, GoAutoDial, and ViciBox on Windows, Linux, or Cloud environments. Setup and integration of SIP trunks (Twilio, Plivo, Telnyx), PSTN gateways, and multi-provider routing with secure SIP (TLS/SRTP).
AI Integration & Automation
Implementation of AI-powered features including ChatGPT/Dialogflow IVR, AI voice bots, WhatsApp/SMS automation, and speech-to-text transcription. Development of AI websites, software, mobile apps, and automation workflows.
Full-Stack Web Development
Proficiency in a wide range of programming languages and frameworks including HTML, CSS, JavaScript, React, Node.js, Python, PHP, Django, and Laravel. Experience with databases such as MySQL and MongoDB, and cloud platforms including AWS.
Cloud & Hosted PBX Deployment
Deployment of PBX systems on AWS, DigitalOcean, and Azure with secure and scalable configurations.
Call Center Solutions
Implementation of inbound and outbound call centers, predictive/progressive dialers, IVR, call queues, and real-time analytics.
CRM & API Integration
Integration with Zoho, HubSpot, Salesforce, Twilio, and 3CX APIs. Asterisk ARI/AMI development and click-to-call features.
Monitoring & Reporting
Setup of dashboards, wallboards, campaign management, agent analytics, and live call reporting.
Security & Maintenance
PBX hardening, SIP firewalls, server monitoring, backups, disaster recovery, and VoIP QoS optimization.
Agile Project Management
Experience working with JIRA, Trello, AGILE, and SCRUM methodologies in software development projects.
Text Message Marketing & Communication Platforms
Experience with Wati.io and text message marketing portals for business communication and outreach.
Expertise in installing and configuring PBX systems including Asterisk, FreePBX, 3CX, FusionPBX, Issabel, Vicidial, GoAutoDial, and ViciBox on Windows, Linux, or Cloud environments. Setup and integration of SIP trunks (Twilio, Plivo, Telnyx), PSTN gateways, and multi-provider routing with secure SIP (TLS/SRTP).
AI Integration & Automation
Implementation of AI-powered features including ChatGPT/Dialogflow IVR, AI voice bots, WhatsApp/SMS automation, and speech-to-text transcription. Development of AI websites, software, mobile apps, and automation workflows.
Full-Stack Web Development
Proficiency in a wide range of programming languages and frameworks including HTML, CSS, JavaScript, React, Node.js, Python, PHP, Django, and Laravel. Experience with databases such as MySQL and MongoDB, and cloud platforms including AWS.
Cloud & Hosted PBX Deployment
Deployment of PBX systems on AWS, DigitalOcean, and Azure with secure and scalable configurations.
Call Center Solutions
Implementation of inbound and outbound call centers, predictive/progressive dialers, IVR, call queues, and real-time analytics.
CRM & API Integration
Integration with Zoho, HubSpot, Salesforce, Twilio, and 3CX APIs. Asterisk ARI/AMI development and click-to-call features.
Monitoring & Reporting
Setup of dashboards, wallboards, campaign management, agent analytics, and live call reporting.
Security & Maintenance
PBX hardening, SIP firewalls, server monitoring, backups, disaster recovery, and VoIP QoS optimization.
Agile Project Management
Experience working with JIRA, Trello, AGILE, and SCRUM methodologies in software development projects.
Text Message Marketing & Communication Platforms
Experience with Wati.io and text message marketing portals for business communication and outreach.
Experience
Professional experience5 - 10 years
Freelancer since2017
Languages
ArabicGoodEnglishFluentFrenchFluent
Project history
Leading software engineering team with responsibilities including PBX installation and configuration (Asterisk, FreePBX, 3CX, FusionPBX, Issabel, Vicidial, GoAutoDial, ViciBox), cloud and hosted PBX deployment on AWS, DigitalOcean, and Azure, SIP trunking and VoIP integration, call center solutions implementation, CRM and API integration, automation and AI features (ChatGPT/Dialogflow IVR, AI voice bots), monitoring and reporting, security and maintenance, custom dialplans, call routing logic, extension management, multi-language IVR, voice message recording, and migration from legacy PBX systems with 24/7 support.
Worked at Sol TiVo, a company dedicated to helping businesses expand their brand potential and online presence. Used JIRA, Trello, AGILE, and SCRUM. Recognized as Top Performer three times consecutively for exceptional contributions and performance. Played a crucial role in securing a $2.5 million investment by delivering scalable, effective, and seamless solutions for customers.
Developed a comprehensive VOIP system using Laravel, JavaScript, and jQuery. Integrated Data Driven APIs for customer insights and detailed analysis. Integrated third-party communication systems for seamless outbound and inbound call functionality. Implemented advanced features such as conference calling and call transferring. Enhanced backend efficiency with Node.js, Laravel queues, events, and listeners. Secured the company's largest client, contributing to increased annual revenues by optimizing backend systems.